have a white screen

I RECENTLY BOUGHT A LAPTOP FROM HP IN MARCH AND FOR SEVERAL MONTHS WAS HAVING A SCREEN COMPLETELY WHITE POPPING UP FROM TIME TO TIME. THIS TIME GOING ON AND OFF OF the INTERNET AND if I AM ON the INTERNET I have TO PRESS THE WINDOWS KEY, THEN PRESS THE BUTTON INTERNET AND the COMPUTER GOES BACK to WHERE I ME WANTED at. MY PRODUCT AND MY PORTABLE IS a HP PAVILLION MODEL #dv7-3169wm MY SERIAL # ISCNF00483YN # IS WA796UA - #ABA. I APPRECIATE AND HELP YOU CAN GIVE ME.

Thank you

CHARLES-ANTOINE G

[text removed for privacy]

You have provided your serial and product number # I could use to check your warranty.  You have a full warranty until March of next year, my advice would be to contact HP and solve the problem with them.

Tags: Notebooks

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