Have Microsoft Office and Windows Vista.... who has PowerPoint.
Despite the fact that I have P.point 2007, I can't open a .pps file when he sent in the email. How can I fix it?
Peakaboo
PowerPoint is a desktop application.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
http://www.Winhelponline.com/blog/unable-to-open-PPS-ppt-from-Windows-mail-or-WLM/
Read the above.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Set the binding file:
How to set file Associations:
http://articles.TechRepublic.com.com/5100-10878_11-6172036.html
How do I... Change file extension associations in Windows Vista?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PowerPoint
http://answers.Microsoft.com/en-us/Office/default.aspx
Office at the above link forums
http://answers.Microsoft.com/en-us/Office/ee861098.aspx
PowerPoint Help Forums at the link above.
They will help you with your questions PowerPoint when repost you in the Office Forums above.
See you soon.
Mick Murphy - Microsoft partner
Tags: Windows
Similar Questions
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I have a Windows 7 computer with Microsoft Office and Open Office loaded on the computer. When I'm in a folder, select the file menu and select new to create a new file, I offer myself to all programs open Office but only Microsoft Excel from Microsoft Office programs.
It started only recently and I don't know what I did to bring about change. Previously I was offered all Microsoft Office programs.
I would go back to the situation where I offer Microsoft Office programs,
How can I do this?
Cecil Quillen
Original title: new offers of file
Hi Cecil,
I suggest you to run the program install uninstall fixit in the link, and then uninstall all Open Office.
This fixit will not only uninstall the software, but also delete the related to the software registry keys.
Method 1: Solve problems with programs that cannot be installed or uninstalled http://support.microsoft.com/mats/Program_Install_and_Uninstall/
a. download and run the fixit.
(b) when requested, select the option: detect problems and apply the patches for me (recommended).
c. click Next.
d. select the Option: Uninstall.
e. in the non-exhaustive list, choose the Open Office software and click next to Uninstall.
f. Once done, restart the system and check.
Method 2:
After you uninstall Open Office, try to repair Microsoft Office and check.
a. click Start , then type appwiz.cpl in the start search box and press ENTER.
(b) this will open the window, uninstall a program . Select Microsoft Office , and then click on change.
c. follow the instructions on the screen and then repair Microsoft Office.
d. restart the computer once the repair completed and check if that helps.
Method 3:
Set the Microsoft Office as a default value by using the link.
Change the programs that Windows uses by default
http://Windows.Microsoft.com/en-us/Windows7/change-which-programs-Windows-uses-by-default
It will be useful.
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I have an acer aspire 4720z / with windows vista home premium / with the enabling technology / processor intel pentium dual core. I think I downloaded a program limewire lennex, it was suppose to be something else. Somehow that he closed my computor, luckly my cuzin was able to download windows vista ultimate SP1 64 2007 multimedia content on my laptop so that I can at least use MY COMP. But I think I like the version that is installed on my comp.better to the ultimate version on my comp.now, it does not seem as before prefome. Some things on my computer laptop don't prop wk. What should I do, go back to my version Home premium of moose? If so how to do that? I don't have a home premium recovery disc. I tried to install the updates of windows SP2 64 thought repairs that would set back 2 the origonal but settings it na not or at least update the ultimate version do you think I should do.
If you have downloaded Vista Ultimate and not bought, you use pirate software.
You will receive NO Support for pirated software.
If this does not work, contact Acer:
Acer eRecovery made
1. on the Acer splash screen, you can press Alt and F10 (at the same time press F2 to enter the BIOS) to make it appear a version BACK style eRecovery.
· The unit is able to reload Windows from this mode faster then CD.
· The default password is 000000 (6 zeros) and it is shown when you are prompted for the password.
· Users are able to change the password in this mode for eRecovery only.
· The system can retrieve the hidden on the hard disk (partition PQService) image or a CD/DVD media.
· It is possible to reload the factory CD/DVD style or snapshots that creates the eRecovery Windows version.
2. in Windows, there are 3 ways to access eRecovery functionality.
· Press Alt and F10
· Open Acer eManager and then double-click eRecovery.
· When a system is new it should automatically open this application and invite you to do the recovery media.
3. the Windows version of the eRecovery program is stronger then the Dos Version. Below you will find the various features of the Windows version:
Recovery settings: create backup files and change password
· Picture of the backup snapshot (create a disk image of your system configuration)
1. the system is able to make a CD/DVD image of the current state of mobile software including customer programs installed.
2. This CD/DVD is usable in Windows and DOS of the program version.
3. the drive should start, but isn't always.
4 when a snapshot is in fact the image is on the D: partition and then can be burned to disc if eRecovery is said to.
· Burn the Image to disc (create a backup disk)
1. you can create 3-7 CD or DVD 1-2 such as those that were sent with the units before eRecovery.
2. the serious CD are equal in usage to the system recovery CD and CD
· Remove data from backup image of capture instant user (if available)
1. This is how delete you the snapshot on the D: partition images
· Password: (change the eRecovery password)
1. measures: restore your system using an existing backup file or restore the default configuration in your system factory.
2 backup copy using one of the snapshots has been filed or the original image on the D: partition.
4. made eRecovery
· When the hard drive is replaced the system loses its characteristics eRecovery. These features are on the hard drive and cannot be reinstalled.
· When reinstalling from the CD/DVD's you will lose the eRecovery program but the DOS version can still function, as if uninstalled, you can not reinstall.
· eRecovery uses Ghost (as well as the use of our recovery CD) to create snapshot images.
· If the PQService partition is removed using fdisk or a utility under Windows, you may need to reinstall Windows.
· If the system is recharged using the DOS version you retain the eRecovery feature
Mick Murphy - Microsoft partner
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation status: genuine
Validation code: 0
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - HDRKF - YPVG3-CYGD8
The Windows Product Key hash: 4YjM/ziu4IHEmc319kaJdFt + dNQ =
Windows product ID: 89578-OEM-7412806-82641
Windows product ID type: 8
Windows license type: COA SLP
The Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {E6FE0CD1-48A6-4EF5-8658-26B1737D97E0} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014 - 0432
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 102
2007 Microsoft Office system - 100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program may Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{E6FE0CD1-48A6-4EF5-8658-26B1737D97E0} 1.9.0027.0 6.0.6002.2.00010300.2.0.003 x 32 *-*-*-*-CYGD8 89578-OEM-7412806-82641 8 S-1-5-21-3182879500-618548552-3308579643 TOSHIBA Satellite A305 INSYDE 2.20 20091207000000.000000 + 00043333507018400F8 0409 0409 Central Standard Time(GMT-06:00) 0 3 TOSINV TOSINV00 102 100 Microsoft Office system 2007 12 19 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.0.6002.18005
Name: Windows Vista, HomePremium edition
Description: operating system Windows - Vista, channel OEM_COA_SLP
Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00148-128-082641-02-1033-6002.0000-1682011
Installation ID: 008220050270570192225176145456301110847484680760957181
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial product key: CYGD8
License status: licensedWindows Activation Technologies-->
N/A--> HWID data
Current HWID of Hash: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJQGD4zK3p0uqdRUMAbokvTROgzy9PIuJux4JqxWRso =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
START TOSINV TOSINV00
MCFG TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT PmRef CpuPmAll subfolders and files - it puts all the flags to their default state (sorry for the omission here!)
-
I see more details, but I used to have normal Firefox with an address bar, and now I don't have. At the top of my page, I 'most visited' and a tab bar. Basically, I have "safe search". I'll have to do all of the URLS looking for them.
Press F10, or press the Alt key to bring up the 'Menu Bar' temporarily if the menu bar is hidden.
Make sure the toolbars like the toolbar 'Navigation' and the 'personal bar' are visible: "view > toolbars".
- Is he missing elements then open the window customize via "view > toolbars > customize" or "Firefox > Options > toolbars»
- If a missing element is located in the toolbar palette and then bring her back in the window customize the toolbar
- If you don't see an item on a toolbar and in the toolbar palette, then click on the "Restore default" button to restore the default toolbar set up.
-
Microsoft Office and Student 2007.
How can I reinstall Microsoft Office and Student 2007, which has been accidentally uninstalled? The difficulty now open some files.
Office:
http://www.Microsoft.com/Office/Community/en-us/flyoutoverview.mspx
Office newsgroups
Discussions of general issues of the Office.
They will help you with your office questions when repost you in the Office discussion groups above.
See you soon.
Mick Murphy - Microsoft partner
-
I have a desktop with Windows Vista. Many times, the screen is the gel with an error massage "video Mode not supported". What could be the problem and the solution. ?
Hi Izzy Nagar,
· Exactly when you receive this error message?
· Did you do changes on the computer before the show?
· Do you have any extended monitor connected to the computer in the past or at the present time?
Follow the suggestions below for a possible solution:
Method 1: You can try to reduce the resolution of the screen (lower), then check if the message still appears.
Check also if the refresh rate of the monitor is set correctly and check the manual of the monitor for assistance.
Ways to improve display quality
http://Windows.Microsoft.com/en-us/Windows-Vista/ways-to-improve-display-quality
Flicker of the correct monitor (refresh rate)
http://Windows.Microsoft.com/en-us/Windows-Vista/correct-monitor-flicker-refresh-rate
Method 2: Use the option ' enable video low resolution (640 × 480) "start, then update your video card driver and check if the problem still persists.
a. click the Start button, click the arrow next to Shut Down and then click on restart.
b. do one of the following:
· If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.
· If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.
c. on the Advanced Boot Options screen, use the arrow keys to select activate video low resolution (640 × 480) and press ENTER.
d. connect to your computer with an account of a user who has administrator rights.
e. If you can see your desktop, there is a problem with your video card. Try to update your video card driver. For more information, see the article:
Updated a hardware driver that is not working properly
I hope this helps.
-
I can't clean the discs because I can't load any programs because the memory has faded. So I can not put a page of my computer desktop or download programs, I need to get my images that I have on the other program running. I can't open one of these programs because I don't have the authorization even if I was always the user and administrator. What I would do. Can I add more memory Ram? Can I remove the old stuff that I can't open anyway. DLLs etc. I downloaded vista 2pr, but it does not work.
Hello
Here is the information from your other question here about it:
"I can't collect any information of my system information page." When I connect I get redirected to a page that asks me what version of vista I want to open. One is Microsoft vista and the other is windows vista. The Microsoft is the only one that works. The other takes me a blank page. »
"I have 2 versions of windows vista running on my computer. One is before it crashed and it took all the RAM (Ram).
I suggest that you save your data and reinstall the operating system properly.
There are several methods to reinstall Vista.
See what methos works for you.
There is no Windows Vista downloads available from Microsoft.
You can contact your computer manufacturer and ask them to send you a set of recovery disks.
They should do this for a small fee.
To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:
You need to change the Boot order to make the DVD/CD drive 1st in the boot order:
How to change the Boot order in BIOS:
http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm
"How to replace Microsoft software or hardware, order service packs and replace product manuals.
http://support.Microsoft.com/kb/326246
And if you have never received a recovery disk when you bought your computer, there should be a recovery Partition on the hard drive to reinstall Vista on how you purchased your computer.
The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)
Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.
Ask them to the proper key sequence.
And if you do not score a manufacturer of recovery on your hard drive, you should be able to make your own recovery from her disks to reinstall the operating system.
Go to programs > name of the manufacturer of your computer > then their system or recovery tools software topics for them, depending on how it is formulated.
If you can't find any reference to it, contact the manufacturer for advice on how to make these recovery disks.
Some manufacturers have more available Vista recovery disks.
If this happens, you may need to try this instead:
You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.
Other manufacturers recovery DVDs are should not be used for this purpose.
And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs
Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:
"How to do a clean install and configure with a full Version of Vista '
http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html
And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.
And phone Activation may be necessary when you use the above installation method.
"How to activate Vista normally and by Activation of the phone '
http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html
See you soon.
-
Microsoft Office 2010 on Vista program and get the error message 1406
I am trying to download Microsoft Office 2010 on Vista program and get the 1406 - Setup cannot write the value to the registry key. 13DE4A42 etc. I get the message on 1406 error and it say the usere has no full control access. I have change the access if the user has an option of full control. But the error message 1406 always happens. What can I do else?
What do you mean 'upload '?
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I have an optiplex 745 windows vista ultimate and it keeps freezing.
Original title: freezing problem
I have an optiplex 745 windows vista ultimate and it keeps freezing. Can someone please?
Hello
See if this helps you:
Search for malware, if necessary using the safe mode with networking.
http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 key repeatedly until you are presented with the Boot Options Advanced Windows Vista.
- Select the Safe Mode with networking with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
Once in Safe Mode with network, download and run RKill.
RKill does NOT remove the malware; It stops the Malware process that gives you a chance to remove it with your security programs.
http://www.bleepingcomputer.com/download/rkill/
Then, download, install, update and scan your system with the free version of Malwarebytes AntiMalware in Mode safe mode with networking:
http://www.Malwarebytes.org/products/malwarebytes_free
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
You can clean your hard drive using these two methods.
"Delete files using Disk Cleanup"
http://Windows.Microsoft.com/en-us/Windows-Vista/delete-files-using-disk-cleanup
Using the free CCleaner program:
http://www.Piriform.com/CCleaner
In NO case use the registry cleaning Option in CCleaner
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Update drivers:
Access the site on your computer or equipment manufacturing > Driver and Software Support Section > search your computer or hardware model number > then your operating system > locate the correct drivers > download and install.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
"Optimize Windows for better performance.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
It would be a good idea to run the System File Checker tool if you have corrupted files
"How to use the System File Checker tool to fix the files on system missing or corrupted on Windows Vista or Windows 7"
http://support.Microsoft.com/kb/929833
Use the (SFC.exe) System File Checker tool to determine which file is causing the problem and then replace the file. To do this, follow these steps:
- Open an elevated command prompt. To do this, click Start, click principally made programs, Accessories, right-click guest, and then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click allow.
- Type the following command and press ENTER:sfc/scannow
The sfc/scannow command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.
If SFC detects serious flaws, you may need to perform a repair upgrade Installation or relocation complete if you don't have a Vista DVD from Microsoft.
If you can borrow a DVD of Vista from Microsoft you save doing a reinstall full:
"How to perform a repair for Vista Installation"
http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html
See you soon.
-
I have Microsoft office 2010 and I want to uninstall but is not lating me
I have Microsoft office 2010 and I want to uninstall but is not lating me
Hello
Here are the different ways that Microsoft recommends you use to uninstall Office 2010.
"How to uninstall or remove suites Microsoft Office 2010.
http://support.Microsoft.com/kb/290301
Here are the different methods:
We recommend that you follow the methods provided in this article in the order. However, if you have already tried one of the methods to remove Office, and he has failed, you can switch to another method quickly in this list:
- Method 1: Uninstall Microsoft Office 2010 suites of Control Panel
- Method 2: Uninstall Microsoft Office 2010 suites with Microsoft fix it
- Method 3: Suites to uninstall Microsoft Office 2010 with the troubleshooter of program install and uninstall
- Method 4: Remove manually the suites Microsoft Office 2010
See you soon.
-
I have a HP Pavilion Windows Vista Home Premium, and the D: drive is full.
I have a HP Pavilion Windows Vista Home Premium, and the D: drive is full. I don't understand how he got that way... but... I've never used windows to the top, however I do back up with my Norton Security. I'm not a COMPUTER guru AT ALL and am very confused as to what must be saved for me to do a system restore. I just made a backup on a 16 GB usb flash drive, which included photos, documents, email, contacts and music. But what of my registry or my drivers I've updated on the latest updates of 2 years and windows?
So in plain English for the layperson to the computer, lol, can someone tell me...
1. where should I back up to? (windows, norton?)
2. what should I back up? EXACTLY, please. lol (I have hundreds of games, I don't want to back to the top if possible)
3 and... HOW MUCH ALCOHOL SHOULD I HAVE AVAILABLE WHILE TRYING THIS. LOL just kidding. Laughing out loud
Hello
Updates must be installed in a certain order and no Service Pack must be installed unless and until it is offered through Windows Update.
However, try these options:
Step 1: You can not reuse what already automatically downloaded and installed. You can however save updates and install them manually if you wish.
Step 2: You can create a system image on the computer. A system image is an exact copy of a disc. By default, a system image includes the drives required for Windows to run. In addition, it includes Windows and your system settings, programs and files. You can use a system image to restore the contents of your computer if your hard drive or computer ever stops working.
See:
http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-your-programs-system-settings-and-files
http://Windows.Microsoft.com/en-us/Windows-Vista/restore-your-computer-from-a-system-image-backup
Also, you can see the following link for more information about Windows backup:
http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-and-restore-frequently-asked-questions
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I have avg free 2011 and windows vista - do I need a firewall or I have a?
original title: firewall
Hello
I have avg free 2011 and windows vista - do I need a firewall or I have a?
If I need a free Zone Alarm would be correct?
Thank you
Chris
Windows comes with a cleverly named Windows Firewall Firewall and AVG has its own firewall, I'm pretty sure. If you are fine as is.
-
Just installed windows 7 on a hpp6130y that I bought in August came with free Windows 7 upgrade after installation I lost microsoft works and other software that has been pre loaded on pc.
How your post is related to Windows Update (compared to the Windows upgrade)?
Contact HP support.
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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"I bought a new laptop which has a 60 day trial of microsoft office on this subject, I also bought a copy of ' microsoft office and Student 2007 ' however it displays the incorrect product key when I type in the product key on the box of cdrom.
Uninstall the trial version, and then install the CD-ROM version.
Maybe you are looking for
-
Satellite L300D - black screen but powers and FN light answer
Hi, I have my friend L300D that is given to me to be fixed. I'm not a technician, but the kind of interested in the business of fixing :) Recently laptop screen just went black. Symptoms:-Laptop power on when you press the power button, but nothing c
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Hello I have a problem whereby I have to call a number 0844 my Skype account to connect to telephone consultations with clients. However, whenever I have call this number, Skype drops the call and said "blocked by Skype contact." Is there anyway arou
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Satellite P200 - 144 Memory Stick not recognized
Hello I have a problem with the memory card reader. Whenever I put a Memory Stick (MS Pro) is not picking it up. Happens to format the disk and when I try to format, it says disk cannot be found. If I push it just 3/4 km that it works. So I would lik
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Where can I download for my HP Pavilion dv6 HP TOOLS?
I want to reinstall windows. Windows 7 64 bit, i7 processor 1.6 - 2.8 GHz, 6 GB RAM, 640 GB 7200 RPM HDD, ATI Radeon 1 GB video. And I need HP tools for my laptop HP Pavilion dv6... 6000, I think it'sThanks in advance!
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We just bought the Sony VPC-CW2S1E with Windows 7, after you install the new Microsoft Office 2010 I restarted the laptop. After trying to enter the password it just keeps refusing and I am at a loss. The laptop came with a recovery CD. Any help or i