Having the black screen after put the password in

Hello, my HP model number 15do11TU, product code F6D42PA #ABG has a black with the cursor screen after that I entered the password. I can open the Task Manager but when I click on switch to try and get anything that is open, nothing happens. I tried to remove the battery and powering off/on power but still nothing, help!

Hello

Try the following.

Stop of the laptop and leave it like that for 10 seconds.

Tap here to f11 as soon as you press the power button until you see a message "Windows is loading.

On the next screen, select your Keyboard Layout and on the next screen, select Troubleshooting.

Select 'Advanced Options', and then select System Restore.

Click on yourcurrent system O and then wait as the system restore window opens.

Choose a restore point before the problem session opening took place and then proceed to the system restore.

Kind regards

DP - K

Tags: Notebooks

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