Having WiFi problems could be Time Capsule

I have an Arris 6190 modum, but I have the old model of the time Capsule that I use for my main router as well as two airports hard apple wired connected. Comcast came out, and they suggested that the old time Capsule could be the problem. Have not disappeared even though the storage on the older, therefore hoped not to buy a new. Someone at - it experience with this? Would also need to buy new airports as well?  Thank you.

What exact model is your 'old' Time Capsule?

However, you should be aware that there are several posts here in communities of Apple support about Arris/Motorola SB61XX-series modems with 802.11n base stations or 802.11ac airport. This is not bad in itself, but they do not seem to 'play nice' together. The most common symptoms reported are slow data transfer rates and inconsistent Internet connectivity.

If this is the case for you, the basic option is to replace one or the other. Depending on how old your Time Capsule is, it may be due for a replacement.

Tags: Wireless

Similar Questions

  • WiFi work stopped on Time Capsule, but manages to get internet

    Part of our time Capsule Wifi stopped working in our office.  He continues to receive internet because everything that is connected to the internet can connect properly, including our VoIP phone system.  It just seems to be the Wifi on the Time Capsule.  The network will appear as an option on our devices, but when we try to connect, it continues to request the password.  We tried to reset and unplug, but we are unable to join the wireless network.  The time Capsule is two years old, so I don't feel like it should be failed.  Any suggestions?

    WiFi may fail.

    Please do a full factory reset.

    Universal factory reset

    Turning off the TC... That is, remove the power supply cord or the power at the wall outlet, wait 10 seconds... Hold the reset button... be nice... Turn on always even now in reset... and keep holding in for another 10 seconds. You may need assistance because it is difficult to hold in reset and power on. It will show the success quickly flashing led front. Release reset... and wait a few minutes for the TC to reset and return with the factory settings. If the front LED flashes quickly you missed and simply try again. The reset is quite fragile in these... Press the key while it is just click away and not more... I've seen people bend lever or even break. I use a toothpick as a tool.

    NB. None of your files on the hard drive of the TC are removed... This simply clears the settings of the router of the TC.

    Run through the installation wizard in airport utility

    Make sure you only give a name short and simple wifi... No, Apple has recommended. < 10 characters, pure alphanumeric characters.

    for example TCwifi

    Or even give the 2 strips of different names, for example TC24ghz and TC5ghz

    Password use WPA2 Personal, pure from 8 to 20 alphanumeric characters.

    If you still have questions wireless... the TC may be broken.

    If you have applecare on a computer or an ipad or apple TV the TC is covered and get Apple to replace.

    If it is less than 2 years old and you don't have applecare you can always buy.

    Is this more or less 2 years... It is essential... If it is still 1 day less than you can be replaced.

    Buy applecare on any product that you already have still eligible or buy a Gen3 Apple TV... don't open it. Buy applecare for it... get your TC replaced under the applecare... return the apple TV for refund.

  • Problems of ' 09 Time Capsule to the Airport Extreme upgrade

    I with success the setup a new Airport Extreme (AE) and I want to continue to use my Time Capsule (TC) 2009 as a backup drive. However, I have questions. What is the right way to implement these devices to play nice?

    I have currently the modem ethernet fall on the AE WAN ethernet. Then I have another ethernet cable connecting the AE LAN ethernet in the TC WAN.

    In addition, I have the TC Network Mode as 'OFF' and his router Mode as 'Off (Bridge Mode).

    Is everything is OK?

    All correct so far.  Also check the Internet tab to ensure that the TC is to connect using DHCP = AirPort Utility.

    At this point, what other problems are live you?

  • Problems with Time Capsule

    I have problems with our time Capsule. My husband and I have Macbook Pro (from 2012). We use a Time Capsule as our backup disk but not our wireless router (we use the router provided by our internet service provider). We have configured like this for over a year and it is usually worked fine. In the last month, we had problems with backups does not happen. Currently, computer of my husband has saved in about 2 weeks, and mine has not backed up in 2 days.

    It seems that our computers lose their link with time capsule. If I go to the finder, the shared drive appears under "shared", but if I click on it to connect I get a message that says "connection failed." Airport utility shows the time Capsule but has a yellow triangle next to it that says "device not found."

    If I unplug the Time Capsule and plug it in again, it reconnects. I did this earlier this evening and was able to access the shared drive and make a return to the top. But a few hours later, this subject has disappeared again. I tried to do this same thing - unplug, get the rear connection, only to lose it again a little later. Any thoughts on what could be the problem? The Capsule was bought the same time than computers.

    I guess what surprises me is that you had no problems up to this point.

    Your computer must connect directly to the Treasury Board. Ethernet or wireless... It will break things especially in the BONES later if you do not.

    Do you have recently move you to el capo... ?? That could have triggered the problem.

    I lost the link but in apple of one document stated finally that you connect directly the computer now... because of the bad DNS in the operating system.

    If I unplug the Time Capsule and plug it in again, it reconnects. I did this earlier this evening and was able to access the shared drive and make a return to the top.

    That's why you get this nonsense. He is able to find the backup if DNS is renewed due to reset... After a few hours it is lost again.

    What operating system do you use?

    My recommendation is to put on wireless and a link to the direct of TC...

    A TC Gen4 purchased in 2012 is now at least 3 years and let me tell also your reliable stage... you are now at the stage of growing decrepitude of old people. It might work correctly for a year or two... It can suddenly die tomorrow... but more likely will fade into the sunset.

  • My macpro is backup in the capsule of time even when I was at work, which means that the time capsule is consumed my data plan. Can anyone suggest a way I can have it the backup only when my mac pro and time capsule is in the same local wifi

    my mac pro is backup in the capsule of time even when I was at work, which means that the time capsule is consumed my data plan. Can anyone suggest a way I can have it the backup only when my mac pro and time capsule is in the same local wifi

    If the Time Capsule and MacBook Pros are not on the same network, the MacBook is not backup in the time Capsule. You probably see what snapshots leaving MacBook on the local disk, until the two are reconnected. If you don't want that to happen, disable Time Machine on a different network.

    Good day.

  • Questions of Time Capsule, I have to rename my sparsebundle?

    I recently started having problems with my Airport with Time Capsule, and after doing a bunch of other updates of my system, I wonder if the name of my sparsebundle could ask questions.  A bit of history behind what I have made, please bear with me while I explain all of this.

    I bought my Airport with Time Capsule in November 2014 and it had worked well until February of this year.  We have changed our internet service provider, and the day that we did this, I had to unplugging everything on my desk to reorganize things.  I plugged everything in, my wifi was working fine, and I never had a problem with my Time Capsule, so I don't even think to check it out.  But then I got an alert one day say that my machine has not been saved in 12 days.  I tried to do a backup at this time, but it got stuck in the phase of "Looking for backup drive.  By trial and error, I found if I power cycle my Airport, I can get to find the reader and to make the backup, but it seems to be a temporary solution.  After a day or two or sometimes later that day after that the computer was put to sleep and woke up to the top, he would come back in the phase of 'Search'... ».

    I did some research online, but most of the post I found is from 2008, 2012, etc., which concerned me the info might be exceeded.  At this point, I prefer not to erase my Time Capsule and start over, so I'll try different things to see if I can solve the problem before having the extreme path again.  I ran the utility disk on the sparsebundle several times. The first time that I ran it on the iMac, there was an error, but the second time I ran it, all seemed well.  And I get this error when I backup my iMac and my MacBookPro. Both are set to save in the same time Capsule and it seems to be a problem with real time Capsule machines.

    I've done a lot of research and one of the things I found was that it might be my computer name causing some problems.  My computers have been appointed 'IMac of Lauriena' and ' Lauriena LastName MacBook Pro"(do not put my name in the post, but it's the same number of characters).  I've read since they have spaces and even the quotes could be causing the issues, so I changed the name of the two computers. I have them shortened to "Reenas_iMac" and "Reenas_MacBookPro" (although now I'm wondering if I should get rid of both the underscore character).  I also renamed "Lauriena airport Time Capsule" Time Capsule to "ReenasAirPortTimeCapsule".  After that I renamed the time Capsule, I made sure to enter Time Machine and reselect the drive to use for the backup, because he was looking for that on "Time Capsule of Lauriena airport.

    One of the things I had read was that if you changed the name of your computer, the next time that you have made a backup it would take more time to save and it would also change the name of the sparsebundle to match the computer name.  I wanted to do, since my name sparsebundle imitated my computer before names, which means there are spaces and apostrophes in names.  But to my surprise, the name has not changed. Backups lasted longer than I expected based on what I had read, but the names have remained the same.

    Until today, even with put the computer to sleep all night, the automatic backups seem to work, but I fear the name of the sparsebundle can turn against me. At this point, I'm doing everything I can to avoid future problems, and I hope I do not have to erase my sparsebundles and start over, if possible.  Especially because I get nervous at the idea of not having a backup, even if it's just for a short period of time. If it turns out that I have to do this, I'll do it, but I wanted to see if I had other options.

    So my main question becomes, would the name of my sparsebundle potentially ask questions, and if so, is there a way to change this without remove it and start again?  If it helps, I use an iMac Mid and a MacBookPro 2011 Early 2011, both El Capitan 10.11.2 running. Currently, my sparsebundle names "Of Lauriena LastName MacBook Pro.sparsebundle" and "Lauriena iMac.sparsebundle".

    I'm not loving the idea of change the sparsebundle names...

    I welcome your change of name... I think that this translates into better reliability of network... but the fact is Time Machine is a little tricky beastie and unfortunately to know when it's messed up is often to the point that you want to use.

    My recommend is exactly what you don't want to.

    I'm doing everything I can to avoid future problems, and I hope I do not have to erase my sparsebundles and start over, if possible.

    Because of mutual exclusivity to avoid future problems... and starting over. Your desire is to have your cake and eat it, but one or the other will give way.

    If you want to keep your existing backups... make an archive of airport utility to a correctly formatted disk. Just keep it 3-6 months to accumulate enough history you probably never need.

    Then do a quick erase of the TC and start over. Backups can be done much faster using ethernet... one at a time... and there is no time you will be missing a backup.

    One of the things I had read was that if you changed the name of your computer, the next time that you have made a backup it would take more time to save and it would also change the name of the sparsebundle to match the computer name.

    Just to explain this... The first part is just... a backup should take a long time because it checks the files...

    The second part is not correct... TM cannot change the name of the sparsebundle to match the name... What I expected it to do in most cases, is start a new backup. Often, it's there for that... I tested it and found that it has begun a new backup... but by design, TM does NOT use the name of the computer... It is related to the UUID of the disc.

    http://pondini.org/TM/works.html

    Read great Pondini KB if you want to better understand.

    IMHO, if it's using the existing backup... then the change of name of the computer was not relevant... and backups should go... but my confidence in TM is reduced.

    Since you seem concerned to have good backups... Let me suggest a dual approach. Keep running TM as you are... It does a good job of incremental backups.

    But download Carbon Copy clone (it of about $40 and covers multiple computers in your household). You can trial for a month to see if you really like it. Create a clone bootable on USB plugged into your computer, you need to separate those for computers... but it doesn't have to be a small disc auto powered of the same capacity as the startup disk. (or larger than files with a little space) for units 1 to are fine, unless that is your Mac has Monster drives.

    Then the trial a boot from the clone... Hold down the option key when the computer is booting and select the USB drive... and you know after a few minutes you have a completely viable functional backup. All your files will be there and everything work exactly as before... because he is a true clone.

  • Can I use the Time Capsule wireless for multiple computers without using it as a router?

    I am looking for an external backup for 2 computers drive.  I have a desktop iMac and MacBook Air.  I like the idea of being able to back up my MacBook Air wireless, but I need to make sure that it will work the way I need to.

    I already have a wireless router that works well for me, I don't need the time Capsule to act as a router. I'm just needing a wireless backup drive.  So, the question is, can I use the only time Capsule as a storage device for backup of wifi or do I also have to use it as a wifi router?  My fear is that the router service is not as good as the router, I currently have.  I live in a big House of 2 floors, making it very difficult to receive a strong signal throughout the House.

    can I use time Capsule only as a backup wireless storage device or do I also have to use it as a wifi router?

    Time Capsule need to connect to your router/modem existing using wired Ethernet wired, permanent.

    If you plan to use the time Capsule to back up your Mac with the help of the application Time Machine on every Mac, the Mac will have to save on the wireless signal Time Capsule for the process to be officially supported by Apple.

    While it is possible to turn off wireless on the Time Capsule and try to save it to your existing wireless network... and it pourrait work... but there will be no Apple support backup problems... so it would be a good idea to plan to use Time Capsule wireless backup purposes.

  • The Time Capsule and Comcast router compatibility

    I plan on buying Time Capsule.

    My ISP is Comcast and borrow the gateway (modem and router together)

    Comcast has not recommended the use of Time Capsule as wifi router

    I would like to know if there are problems (slow wifi, etc.) using Time Capsule with Comcast.

    It is very well - at least, it will work without problems.

    You will probably find yourself with two wireless networks - the Comcast box and time Capsule (from memory, you can not deactivate their wireless gateway), but since you get to choose which network to join you shouldn't have a problem.

  • Time capsule works bur airport utility cannot find it

    Hello world

    I have a weird problem with my Time Capsule (2 TB) 2015

    I have the TC connected by ethernet to a modem, and it is plugged into my mac mini (cable as well)

    The TC works very well, it is accessible from the Finder, Time Machine works fine and all my devices can browse the internet via the TC wifi network.

    Airport utility, that the TC is shown as connected with a green dot, however when I try to access the settings of TC, that the system requires a password and when I entered it nothing happens. If I click on the TC once again, I get a requirement pw again. Once I do this once or twice, the TC greys out on airport utility and I get the message "device not found" with the yellow triangle.

    Despite this, the TC is always accessible from the Finder, the wifi works and Time machine is ok.

    Tries to access the site of the iPad or the iPhone displays the same behavior, the utility will continue to ask for a password and it won't let me.

    I did a reset of the TC by pressing the reset button and it worked fine for 24 hours, after which the above problem happened again.

    So I did another reset and even once, he worked for a while, but now I'm at square one.

    Is that what is anyone able to help?

    Thank you

    ALE

    AirPort Utility is based on both the mDNS (aka, Hello) and IPv6 IP protocols to find an AirPort base station.

    When access to the airport through the AirPort Utility, try the following, in order, accessibility with the utility check after each step:

    • Check the local connection. If you try to access the airport wireless, make sure that you are connected to its wireless network before running the AirPort Utility to administer it. If you are still unable to access it with the utility, temporarily connect your computer directly using an Ethernet cable to one of the base station's LAN ports.
    • Make sure that the base station and your computer are configured for IPv6 link-local only.
      • For a Mac: System preferences > network > Wi - Fi or Ethernet > advanced > TCP/IP tab > configure IPv6: link-local only
      • For the AirPort Base Station:
        • From a Mac: AirPort Utility > select the base station > change > Internet tab > Internet Options... > configure IPv6: link-local only
        • Since an iOS device: AirPort Utility > tap the base station > press Edit > tap Advanced > tap on IPv6 > change configure IPv6 to: link-local only > Tap actually
    • The base station power cycle. Remove the power branch of the socket adapter and then wait 15 seconds before plugging back in.
    • Perform a ' default ' reset on the base station.
  • Inlet air Time Capsule abandons the NAS server connection

    I have problems with my time capsule 2 TB air port when you view the administration of my Netgear Readynas a browser page.  The Admin page may stop working intermittently.  I got then refresh the web page to re-establish the connection.

    This happened with any browser of the computer, safari, IE, or Windows 10 Edge and any computer, Mac Book Pro, iPad, IMac, PC and makes no difference if it was wired or wireless.

    The only way I could stop the problem from happening is to replace it with an old Netgear R6300v2 router time capsule.

    The connection is completely stable with the Netgear router.

    Time Capsule firmware is version 7.7.3.

    Either way, I had to work with Netgear support for several hours remove the SIN as the problem and to locate the airport as the question time capsule.

    Hoping someone has a suggestion on how to get the time capsule works again correctly.

    Unfortunately there are no controls to help you.

    You can report the problem to apple, but I doubt they will take it seriously.

    I think that the issue has to do with the web page tools used by Netgear, which the TC does not include the protocols used.

    For now your best bet is to permanently keep your R6300 the main router... but you can plug the inside in Bridge mode TC. Then, create a wireless network and see if the client is connected by wireless (or ethernet) for the TC still has the same problems with the Netgear NAS.

    The issue will not, even if it does, the administration... pages the client behind the TC must always be able to use disk space in the NAS without problems. And you can continue to use the TC for Time Machine backups and wireless... Although these two functions you may now push the Netgear router more SIN.

  • Time Capsule wireless bridge

    After great to work for a year, I had problems recently with Time Capsule using our router, abandonment, etc... As did others on this forum, we had mult calls to ISP about the quality of the line. They said that we were crashing our data upstream limit, which blew our connection. Looks like iCloud with services of Photo services were the problem. We have Mac running 10.9.5 but daughter improved to Capitan and using the services of the most recent and cloud. Without the ability to limit the range of QOS, I had to get a new Nighthawk so I could limit QOS upstream to 80% of the capacity which has not dropouts. Now it serves as main router. I wired TC as an expensive network switch and for Time Machine backup hard drive. Has any found a way to connect the TC wireless? (I want to go the new router to more central location and keep TC where it is on the lower level) This threshold door Base Station to its former network password and have / send mode wireless network and network/router - Off Mode (Bridge). I am currently letting Netgear assign the full range of DHCP, but ready to try a limited on the main router range and let the TC have then end of range ( LaPastenaguesolution). But the problem seems to be that the TC will only see signals from other devices of Apple wireless? If so, then no devices Apple more for me.

    6.3.2 (632,3), TC 7.7.3, OSX 10.9.5 Airport utility

    Has any found a way to connect the TC wireless?

    Not much of interest to spend time on it to try to find a solution... when the firmware for the TC will not allow this.

    An older version of 'flat or square' TC working in tandem with an older version 5.x of AirPort utility would allow a manual workaround solution, but no luck with the latest TCs and 6.x newer versions of AirPort Utility... or the most recent TC and the older utility.

    Looks like no Apple devices more for you, unless you want to consider a wireless Ethernet bridge to feed the TC signal he wants.

  • How to reset the password for the system administrator for Time Capsule?

    I need to do a system restore to 2008 MacBook my wife of my 2014 Time Capsule, and I'm stuck at the system administrator password prompt. It does not accept the password to base such as revealed by the Airport utility station > base station > show passwords on my MBP, which is able to save and enter Time Machine, even if the TC is configured to use individual accounts rather than a single disk password. I'm nervous about any base station reset option in case I spoil my backup. How can I me?

    Although TC is configured to use individual accounts rather than a single disk password

    You must use the right of the user and the password in this case. NOT the password from the drive.

    I'm nervous about any base station reset option in case I spoil my backup. How can I me?

    Reset complete... It will not damage the backups somehow... It simply returns to the default values.

    Let me recommend to you if you want to continue using the TC in this way... (useless IMHO). Please do an export of the configuration before factory reset you.

    With the help of user and passwords in the TC is near useless. It only affects the side of the router...

    If you need more security using encrypted backups... but the reality is... the security more you add less useful the backup is likely to be. As you have now discovered... When you need it... you need as clear and clear as possible.

  • On my time capsule airport

    Hello I have a problem with my Time Capsule 802.11ac airport

    I was using it OK but after that I got a new modem from my ISP I can't connect to internet

    and here is a picture of the problem

    Can someone tell me what is happening?

    Any time that you change your network hardware, it's always a good idea to carry out a new round of full power of this hardware. Check out the following Tip of an airport users for more details. Please post back your results.

  • connection 2 TB time capsule to MacBook Pro to migrate files

    I just did a clean install of El Capitan on this MacBook Pro 2009. I backed up on my two 2 TB Time Capsule wireless and an external hard drive of 1 TB via Time Machine.

    I downloaded all the files that I can use from the external drive but need access to the time Capsule for the remaining files. The reason is that 2 months ago exceeded the 1 TB external drive backup so the following files are now only on the Time Capsule.

    My problem connects the time Capsule to the laptop. I placed a to Laptop ethernet cable and and on one of the <->ports on the rear of the time Capsule, but the hard drive is not mounted. It does not appear in my finder.

    Is there a way I can access these recent files on drive my Time Capsule around this problem?

    Thank you

    sawteeth

    The TC appears in Airport utility?

    If so you can mount it on your computer.

    I would say that you do first of all is a short reset... It's called soft reset... Press the button to reset for 1 sec. The front LED should start orange flashing and you should be able to then mount in the finder.

    No chance do a full factory reset. .. No file is all lost it.

    Universal factory reset

    Turning off the TC... That is, remove the power supply cord or the power at the wall outlet, wait 10 seconds... Hold the reset button... be nice... Turn on always even now in reset... and keep holding in for another 10 seconds. You may need assistance because it is difficult to hold in reset and power on. It will show the success quickly flashing led front. Release reset... and wait a few minutes for the TC to reset and return with the factory settings. If the front LED flashes quickly you missed and simply try again. The reset is quite fragile in these... Press the key while it is just click away and not more... I've seen people bend lever or even break. I use a toothpick as a tool.

    NB. None of your files on the hard drive of the TC are removed... This simply clears the settings of the router of the TC.

    Airport utility, do a minimum install... just if you have a suitable name for the TC and its wireless etc.

    Once you complete this tour around your network wireless off in the laptop and use just ethernet.

  • Anyone having problems with the modem from Cox and Time Capsule

    Hello

    Lately my internet falls down every day or every two days with Cox. I have reset the modem, the time capsule, the routers extreme apple, etc. shut down and restart my whole network. I called Cox every two days to refresh the modem.

    I heard that I may need to reconfigure my Time Capsule (acts as a router) to avoid this problem.

    No one knows what to do here?

    Thank you

    Please, try the following:

    Open the AirPort on your Mac utility (Finder > Applications > utilities > AirPort Utility)

    Click on the image of the time Capsule

    Click on edit in the window that appears

    Click on the Internet tab at the top of the next window

    Click the Internet Options button at the bottom of the window

    Make sure that the IPv6 configuration is set to Local link only

    Click on save, if you make changes, then click Update at the bottom right of the window

    When Cox fully implements IPv6 (they are not), you may be able to return to the automatic configuration.

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