HDX 8000 on VCS not sending Video - H.264/H.323

Hi guys,.

I need a little help to make heads or tails of a few H.241/H.245 of e-mail that seems to show the VCS rejecting the video from the HDX 8000 registered as H.323. The other device in the call (opening) is a DX70. The HDX 8000 receives audio and video of the DX70, however the DX70 receives only audio. A capture of packets on the VCS shows no video of the HDX 8000, and media stats thus confirm the absence of video. I have the tool some diagnostic logs of the call which shows a rejection of OLC for H.264.

Call flow is DX70-> CUCM-> SIP Trunk-> VCS-> HDX 8000

I cut the video clips of sent TCS and OLC received underneath. I don't know what the problem is that my understanding of these protocols is quite limited, and I'm not sure what I can do on VCS or possibly CUCM to fix. The HDX 8000 has no support so I have more luck there.

Apparently it worked for them before their call manager has been upgraded to 11 or so claimed. VCS is on 8.6

Rejection of the OLC:

Module = "Developer.IWF" level = 'ERROR' CodeLocation="ppcmains/oak/calls/iwf/IWFLCListMgr.cpp(315)" method = "IH245OLCRejResponseMsg::CauseCode IWFLCListMgr::updateInboundOLCListForOLC" = "0x7f749ed6f700" Thread: State = "IWFConnectedState" Global-CallId="2e9acc06-a188-4712-b9da-4698eca8d34f' Local-CallId="6d42819b-205d-454f-ae95-5a283199f74c' Sip-CallId ="[email protected]"/ * / ' Local-Tag = "f653265efcb77e05" Remote-Tag="2397002~70309dbf-e7dd-4b85-aad8-82d36153a410-45698833" H225-ip = "10.176.11.130" H225-port = "1720" H245-ip = "10.176.11.130" H245-port = '39551' last States = 'IWFAwaitingTCSState IWFAwaitingAckWithSdpAnswerState IWFAwaitingMSDCompleteState IWFSipConnectedConnectingH323State IWFConnectedState' received an OLC for cap: 0: [109] 90000 bitrate: 17920 hbits/s video H264 [tags = 2 profile_level_id = {profile_idc = 66 " [{, profile_iop = 0, level_idc = 13}, max_mbps = 23500, max_fs = 3840, max_br = 1500, packetization_mode = NAL] was in the CHT sent sideways H323, therefore not sending an OLC reject. The TCS has sent confined: Capset(2) contains 5 items for packaging: rfc3984nil

Did a bit of translation for the params are collapsing, but I won't pretend that I really understand them.

Video caps from TCS (VCS):

videoCapability
{
genericVideoCapability:
{
standard capabilityIdentifier: {0 0 8 241 0 0 1},.
maxBitRate 18560,
collapse
{

{
standard parameterIdentifier: 41, * profile: Basline profile
parameterValue booleanArray: 64
},

{
standard parameterIdentifier: 42, * level: 2.2
parameterValue unsignedMin: 57
},

{
standard parameterIdentifier: 3, * CustomMaxMBPS
parameterValue unsignedMin: 534
},

{
standard parameterIdentifier: 4, * CustomMaxFS
parameterValue unsignedMin: 34
},

{
standard parameterIdentifier: 8, * rcmd-nal-unit-maximum size
parameterValue unsigned32Max: 256000
},

{
standard parameterIdentifier: 13, * not sure, can't find documentation on this
parameterValue unsignedMin: 6000
}
}
}
}

Video clips OLC received (from HDX):

videodata data type: genericVideoCapability:
{
standard capabilityIdentifier: {0 0 8 241 0 0 1},.
maxBitRate 17920,
collapse
{

{
standard parameterIdentifier: 41, * profile: Basline profile
parameterValue booleanArray: 64
},

{
standard parameterIdentifier: 42, * level: 1.3
parameterValue unsignedMin: 36
},

{
standard parameterIdentifier: 3, * CustomMaxMBPS
parameterValue unsignedMin: 216
},

{
standard parameterIdentifier: 6, * CustomMaxBRandCPB
parameterValue unsignedMin: 60
},

{
standard parameterIdentifier: 4, * CustomMaxFS
parameterValue unsignedMin: 15
}
}
}

What version of your Polycom software runs on?  We had a lot of problems with Polycom HDXs prior to version 3 of the software running.  It is highly recommended that you update the Polycom if it is on an older version, not only for reasons of compatibility, but also to address all security vulnerabilities in previous versions of the software (software, Shellshock, GHOST, etc.).

Wayne
--
Remember the frequency responses and mark your question as answered as appropriate.

Tags: Cisco Support

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