He is unable to do an install on my new mac.

Similar Questions

• Hello I have a creative suite 5.5 and I installed on my new mac and it disabled since the old but its still asking me to disable another computer

  Hello I have a creative suite 5.5 and I installed on my new mac and it disabled the old but its always asking me to disable another computer how can I fix this problem

  I can't work on my new mac because of this problem

  Deactivation requires the opening of the program and choosing the option deactivate.  If you uninstalled only the applications, which did not turn them off.  Try to contact Adobe support via chat and ask them to reset all the your activations.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat

  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

• I have photoshop CS3 on my old mac and I'm going to buy a new mac, can I install on my new mac, I don't think I have the cd.

  I have photoshop CS3 on my old mac and I'm going to buy a new mac, can I install on my new mac, I don't think I have the cd.

  You can download the installer, but don't rely on this OLD version, running on a new Mac.

  kglad links in response #1 https://forums.adobe.com/thread/2081216 download here

  IF El Capitan Mac read below

  CS6 and previous programs have not been tested and will not be updated to run on Mac El Capitan

  -which means you are trying to use CS6 and earlier at YOUR risk of having problems

  -You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

  -IF not, Details of the message from the error messages and a person may be able to help (just not Adobe)

  Maybe it's a fake because of Mac El Capitan and OLD programs error

  This information is a MUST to install old programs on Mac El Capitan

  -You can't get the same error message, but here are some links that CAN help with old programs

  -Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html can help

  Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 can help (also for others than CS5)

  -also a TEMPORARY security change https://forums.adobe.com/thread/2039319

  -http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developer s-mac-os-x-0158095 /

  -the guardian https://support.apple.com/en-au/HT202491

• I went to uninstall it from my PC and installed on my new Mac.  LR5 is there but not upload photos or anything except open upwards. what Miss me?

  I went to uninstall it from my PC and installed on my new Mac.  LR5 is there but not upload photos or anything except open upwards. what Miss me?  I talked briefly to an Adobe support person who asked my serial number on the PC I've had at the time, but do it now.  Thank you

  Moving to this discussion on Photoshop Lightroom forum.

• I own Photoshops items 10, installed on my new Mac, mavericks and is now applying a reinstall. How can I reinstall?

  I own Photoshops items 10, installed on my new Mac, mavericks and is now applying a reinstall. How can I reinstall?

  Uninstall and then download and reinstall.

  PES 10: 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

• CS6 installing on my new Mac

  CS6 got on my windows computer and do not turn it off before you uninstall.  I now having trouble installing on my new Mac.  Can you advise me please what I should do?

  Thank you

  You are allowed to have the software installed and enabled on both machines, but these two machines must use the same platform (PC vs Mac) for the Creative Suite software.  If your software is the PC version so it will not be installed on a Mac.  You can cross-grade version of the platform - and since you're dealing with CS6, it is possible (not for earlier versions). To see the instructions on the page linked below...

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

  You should get disabled PC Setup.  To do that you need to contact Adobe technical support by chat or phone - they take care of it.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• How can I turn off the CC on my old PC and I install on my new Mac?

  I just got a new Mac and need to know how to disable CC from my old PC so I can put it on my new computer. Thank you

  Just install the application of cc on your computer desktop, https://creative.adobe.com/products/creative-cloud

  you are limited to two simultaneous 'connections', so if you are already connected to two computers when you install on your new computer you will be prompted to disconnect from the other two (using your computer).  no need to start your old computer and disconnect.

  But if you transfer your old computer to someone else, you should logout of your cc desktop application on your old computer.

  as said you may be asked to do so by using your new computer, but if not, you can do so by using your old computer.

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

• I have CS6 on my windows computer and I want to install on my new mac.  How?

  I have CS6 installed on my Windows computer and I want to move to my new Mac.  How to transfer or install on Mac?  The software I have is for windows.

  Stephen

  You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

• Install Adobe Professional new Mac

  I have Adobe Professional installed on two domestic Macs. I now have a third I want to install the software on. I lost the package. Will you help me to install the product on my new machine, please?

  You must disable (help > deactivate) on one or two of your other computers and use your serial number and installation of files to install on your new:

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7
  • Photoshop Elements: 10, 11, 12, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

• Activation code not valid after installing CS4 on new Mac

  When my (old) CS4 Master Collection installed, the activation code does not work. Just says it's invalid. I had the same problem in 2014. At the time someone Adobe helped me through the phone.

  The Master Collection is disabled the old Mac.

  What can I do?

  Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  - and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

• Why creative cloud usually install on my new mac pro

  The installer does not entirely - install starts the process and stops at halfway.

  Hello

  Please remove Creative Cloud app and Adobe Application manager using the-

  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

  Hope this helps!

• Install the CS6 new Mac

  I try to install my CS6 already bought on a new MacBook Pro.  I downloaded it, but when I try to install, it asks the serial number.  When I enter the serial number it says ' serial number you provided is valid, but calling it a product was not found on this computer. "  (Not surprising because it's a NEW COMPUTER with OS of Yosemite and virtually no software on it).  He said, "to use this serial number, you must have one of these qualifying products."  The product to choose are Adobe Design Standard, CS5.5, Adobe Design Standard CS6, Adobe Design Premium CS5.5, Adobe Master Collection CS5.5 and Adobe Master Collection CS6 none that I have EVER owned!

  It is my understanding that I can install the software on two computers used only by me.  What should I do so that he can install (or upgrade of the trial which was installing Finally - I get the same error message, so be it).

  He promises that if I have problems I can contact Customer Support, but this brings me in circles.  I will continue to try to contact customer support.  I have struggled with this for hours and have no idea how to proceed.  Help, please.

  OK, here's the secret.  My serial number is a number of upgrade.  I had to uninstall the trial version and reinstall it from the installer that was always on my computer.  I'm in CS6 serial number and the message: "serial number you provided is valid, but calling it a product was not found on this computer."  I had to choose "Adobe Design Standard CS5.5' in the menu drop down and enter my serial number for this product (which was not an upgrade).  "Adobe Design Standard" is apparently the same thing as "Adobe Creative Suite".

  It works.  Thank you!

• I want to see if I can get another download of LR4 for mac to install on a new Mac Pro

  buy a mac pro and I wanted to see if I can get another download of my lr4 under license to install

  There should be no problem installing on a second machine.

  You can download it from http://prodesigntools.com/adobe-lightroom-4-is-out.html

  You must connect to the Adobe to your Adobe ID website before you can download the installation program.

• Items 11 install not on new Mac

  Migrated 10 items on old Mac. Now ready to charge 11 items that have been purchased from best buy. The disc says setup initialization failed. so downloaded free trial, thinking I could convert it with serial number, same message. Thanks for any help.

  Had a Live Chat with Adobe today. Thought. I would like to share what fixed my problem to help others. Thanks to John and kglad for their time to help me for no other reason than to help him. Well done!

  Please navigate to Mac HD > library > Application Support > Adobe.

  Sarah: You can see the folder named OOBE.

  Sarah: Please rename the old OOBE folder.

  Chris: ok this statement seems new and something I have not tried. Please list all steps for me and when I get home from work I'll try that as well as any other suggestions

  Sarah: OK.

  Sarah: 1 rename the OOBE OOBEOLD folder or trash.

  Sarah: 2 run Update Manager application from the link below.

  Sarah: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

  Sarah: 3 re - extract the files to download file on the desktop.

  4. Sarah: try to install the software.

  Sarah: Try the steps above, it will work.

• CS6 installing on a new mac...

  I just bought and installed photoshop (student version) for my mac, but two days later, I hit the top. I do not know the extent of the damage for a few days (allowing to dry as suggested) but considering the worst-case scenario of having to replace it: I'll be able to install again with the same serial code? My flat mate says that I might have to pay for it? (You can imagine as a student, I can't afford after buying photoshop and potentially a new MacBook with a value of £1000!) Please help, I have no idea what I would have to do :/

  Kirsty,

  As long as the serial number is course not need to worry. You can purchase the installation disk only (it would cost around £20 + delivery + VAT) and not the full program. Contact the sales team to place the order.

  Thank you

  Nikhil