Items 11 install not on new Mac

Migrated 10 items on old Mac. Now ready to charge 11 items that have been purchased from best buy. The disc says setup initialization failed. so downloaded free trial, thinking I could convert it with serial number, same message. Thanks for any help.

Had a Live Chat with Adobe today. Thought. I would like to share what fixed my problem to help others. Thanks to John and kglad for their time to help me for no other reason than to help him. Well done!

Please navigate to Mac HD > library > Application Support > Adobe.

Sarah: You can see the folder named OOBE.

Sarah: Please rename the old OOBE folder.

Chris: ok this statement seems new and something I have not tried. Please list all steps for me and when I get home from work I'll try that as well as any other suggestions

Sarah: OK.

Sarah: 1 rename the OOBE OOBEOLD folder or trash.

Sarah: 2 run Update Manager application from the link below.

Sarah: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Sarah: 3 re - extract the files to download file on the desktop.

4. Sarah: try to install the software.

Sarah: Try the steps above, it will work.

Tags: Adobe

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