Hello Adobe - do you have a customer service

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• Do you have a lottory service in your activities?

  A friend received from Microsoft that he win in Microsoft lottory one a lot of us (250,000) and he has to go to Bamako in Mali for receipt. is this true? Do you have a lottory service in your activities?

  No, it is not true.

• Adobe stock photos - absolutely atrocious customer service error

  I'm buying an image and I get an error "there is a problem with your payment. Please try again later or contact the technical support.

  This is my journey trying to find someone to help him.

  (1) first I contacted the online chat support. They gave me a number to call, they do not mention that it would be closed

  (2) has waited until this morning, they gave me another number to call 0207 365 0735

  (3) contacted this number, they gave me another number to call 0800 0280148

  4) talking to someone on this issue that sounded very annoyed I called. They transferred me to another Department.

  (5) addressed to a person in this Department - the guy did not sound like he knew what he was doing. Said he would transfer me to the correct service, however me transferred to anything other than dead air

  This is one of the worst customer experiences I've ever had. Can anyone help or am I just too much ask for Adobe here.

  Sorry to hear that you had a frustrating experience.  I'll respond to this with the teams involved.

  We look at the question that you have when you try to buy an image and get back to you with an update as soon as we can.

  Kind regards

  Bev

• Hello. How can I call customer service of the Thailand?

  Please, help call the service the customer of the Thailand. I have applied to the service to the customer already and not even the number of investigation, but the customer service person has me logged in for 2 weeks already.

  Sofia, that I apologize for the experience you had with the support, but I just reviewed case notes, and it is said that the refund has been processed.

  This may take 4-5 business days for the refund to credit your account.

• Damaged Adobe Air. Error "version of Adobe Air you have is damaged"

  damaged Adobe air

  Hello. When I turn on my computer. I get a message saying Adobe Air version I have, is damaged. I removed it and downloaded a new version 3 times but still the message! Using Adobe Air is not good. How can I solve this problem and do I really need Adobe Air on my computer? What is its role. Thank you. Brian

  Hi Brian,.

  You can check if the following Adobe article helps.

  Troubleshoot installation AIR | Windows

• Adobe/Apple you have a solution like how to import the Photos App library in Lightroom?

  I had the idea of moving off iPhotos unfotunate to the new application Photos. Later, I decided to migrate to LR6. But there is no way that I was able to migrate my library by keeping the organization I did in iPhotos/Photos and albums... Arrival in any solution for this?

  I don't have a Mac, and can just Google to find answers to your question, but the last item in the following article seems reasonably simple and involved with the importation of iPhotos plugin I think is built in LR, but change the location from where to import from.  I have no idea if it keeps albums intact or if he'll just give you a big file of all your photos, perhaps grouped by year or some other big division.

  How do you import the new OS X Photos app in Adobe Lightroom? -Exchange of battery photography

• Do you have a Self Service page updated person EIT as a super user?

  Hi people.
  
  It is seeded page free accessible service from Self Service employee and Manager Self-service for updating the person with additional information.
  
  Do we have such a self service page where great update/add user records in EIT person for all employees based on a security profile? From now on, I can see that interface to forms of anyone available liability HRMS Manager EIT.
  
  Thank you
  Lal

  Usually users use just the Forms interface.

  However, there is no reason why you can not put the SMS EIT feature on the menu of your HR professional instead. If you do this, the HR professional users would use the 'Search' box at the top of the page to find people in their security profile (rather than see a graphical hierarchy) - they can then them transact exactly the same way as would a Manager.

  I hope this helps.

• Adobe Bridge - you can create custom meta tags

  Hi, this question is on Adobe Bridge. You can create your own meta tags? I want one called "Caption" not "Description." It is therefore through, he shoots the resource space where our org share photos.

  Thank you

  Jac

  You can create your own meta tags? I want one called "Caption" not "Description."

  It is not possible because Photoshop and Bridge use the same file information that are based on the world standard IPTC and they use description for this field.

  However, in practice, many applications DAM respect despite their name or can be configured to read the info in the description and place it in the appropriate field (some call it legend, other notes etc.) for your DAM-based application company.

  Hope this will help you a little.

• Hello. Do you have any program to realse the Firefox for iOS?

  Just what your place is very empty on iOS

  Unless Apple changes their restrictions on JavaScript code and use browser engines there won't be a version of Firefox for iOS any time soon.

• Adobe, your customer service to the DPS overflows with excruciating.

  Can you please help me understand why when I call your customer service about the pricing and digital publishing suite that not a single soul in this building knows something about products within the company they work.  It's absolutely ridiculous.

  Since the "new pricing" came into force... we were always having charged at the old rate. We tried to get this rectified with someone at Adobe, but of course you make it impossible to actually talk to someone in North America.

  We have an invoice number, an order number, number, customer number on contracts, to charge the number...

  all these numbers but still... no phone number to actually talk to someone to answer questions about the billing. It is even not a phone number on the invoice that you send me.

  
  

  You should be ashamed.

  You call the customer service number? The line of support in company (formerly named gold) is on the first page of the DPS dashboard? Or the General line of Adobe support?

  If you sent me a private message with your contract number, customer number and contact information, I tender one hand to help you.

  Neil

• Problems with Service Packs - when you try to install Service Pack 2, it says I have to install SP1. When I try to install SP1, it says that I have already.

  My automatic update did not work, so I went to the site to try to download Service Pack 2, one seemed to have trouble with my computer. After I downloaded it, I tried to run, but he said I had to download Service Pack 1. So I did it. When I try to run this file, it says I have already installed Service Pack 1. So I tried to restart the Service Pack 2, but she is always claiming that I need Service Pack 1. I don't know what I'm supposed to do. Can anyone help? I'd be happy.

  Hi mistyrayns

  
  You can check if the below steps help-
  Step 1:
  I suggest you to check if you have information that service pack 1 is present on the computer. You can click Start and run. Then type msinfo32 and press ENTER. Check if Service pack 1 is present in the information provided.

  Step 2:

  If you have service pack 1 installed, and mentioned in the information from the computer, then I suggest you refer to the article below and uninstall service pack 1 computer.

  http://support.Microsoft.com/kb/948537

   

  Step 3:
  After successful uninstallation of SP1, try to install both service pack 1 and 2. Check if the issue is resolved.

  I hope this helps.

• Creative Cloud Customer Service Plan No.

  I just plan to creative photography cloud has bought and received a payment confirmation e-mail, but when I try to access the product he always tells me that I have to buy a plan.

  I lost over an hour of my time trying to settle this issue, because there is NO customer support # contact!

  VERY VERY FRUSTRATING!

  Of course, I will not continue to pay for a program that I can't even access and find it disgusting that I had to wast a lot of my time trying to find a solution to the companys problem when a simple customer service phone call would have solved the problem in a few minutes!

  HI Kareng7884433,

  I don't see any active subscriptions under the email ID associated with the forums. Kindly, make sure that you are connected with correct email ID.

  Please follow the steps below shared: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

  If nothing helps you can contact Adobe support for help:Contact customer service

• How long do you have to be blocked by paying?

  -How long do you have to be locked, as if I had for a month and that he doesn't like it for some reason I could just cancel it?

  -How I would go about changing the program on another computer, if for some reason, I got a new computer?

  -Can you have the program on one computer at a time?

  Is there a student discount? If so what would it be?

  -If I need to cancel my order after awhile, what is the best way to do it, just call?

  -Should a storage space and if so what size? If its not big enough, I have to buy more storage?

  I called (800)585-0774 and he told me to call (800)915-9426 for any question, I did and it just brought me through the same questions, never talked to anybody, so I ask my questions here.

  Hope you can answer.

  Thank you

  1. it depends on the plan you have. If you have a plan with annual contract, you must use the subscription for 1 year. If you have months of subscription, you can cancel at any time.

  2. you can install software on both computers. These two computers can be Windows, Mac OS, or everyone. If you install on a third computer, you will be asked to turn off this feature on the other two computers. You can then re-enable one of the two previous computers and use Cloud Creative apps on it.

  3. as mentioned earlier, you can install the program on two computers, you cannot use the program on both computers at the same time.

  4. There is a special discount for students and teachers. For more information, see pricing and membership creative cloud plans | Adobe Creative Cloud

  5. you can see please cancel your membership creative Cloud for instructions on cancellation. For more information you can contact the Support from Adobe by clicking on contact customer service. Please make sure that you are connected to the right Adobe ID.

  6. Yes, there is a cloud storage space, but it depends on the plan you have purchased. Except photography Plan, all plans have a cloud of 20 GB storage space.

  Kind regards

  Hervé Khare

• Business Catalyst customer service bad behavior...

  I have a problem and start the conversation with 3.40 BC customer service:

  Rajan Kumar Sharma BC support Good

  Rajan Kumar Sharma Hi Sami Muhonen. 03:40 Sami Muhonen Hello!

  03:42 I launched a site www.vaiskishow.fi (vaiskishow.businesscatalyst.com). Problem is that when I try to paste this address on facebook wall or is the answer: cannot display this Web Site no Start Page has been configured. To configure a default start page, set one of your Web Pages to the Start Page. Please contact your administrator for more information.

  03:43 start page in said configuration "Homepage" and it's the only choise's only becose page.

  03:48 Hello!

  Rajan Kumar Sharma Let me check.

  Sami Muhonen I have another page launched as well "www.ukc.fi" who have no set start page and it still works very well with facebook so I think it's a question about your server software.

  How long it takes to check?

  More than 20 minutes without response?

  You have given our service customer as being faulty.

  .. .and now time 4.19 and still no response is no longer. Thank you very much!!!

  It's probably just hides FB now I erased using the FB debugger. Learn more about this tool here - http://schipul.com/help-files/clearing-facebook-cache-link/.

  

  Thank you

  Vinayak

• I have a custom-made computer and it says that I need the driver for my network controller

  Hello!
  I have a custom office and tab device from my Office Manager, it says that my network controller is missing from the driver. I think I might have uninstalled on accident. My hardware for this device id is pci\ven_14e4 & dev_4727 & subsys_0010128 & rev_01
  Pci\ven_14e4 & dev_4727 & subsys_00101028
  Pci\ven_14e4 & dev_4727 & cc_028000
  Pci\ven_14e4_dev_4727 & cc_0280
  Please help or at least point me in the right direction. Thank you

  My advice would be to remove the adapter and know what brand is and go to the website of support to him and to find the right driver, he needs.  There should be some kind of identification tag on.

  There are literally dozens of broadcom drivers that might be, and since you said you have a custom built PC, I got hit with a driver, and unfortunately it did not work.

  It is a part not HP so it will take some manufacturers for this driver.