Hello my creative cloud icon shows an error download red tag indicating to contact customer support. Please notify

My creative cloud icon shows an error download red tag indicating to contact customer support. Each app seems to be updated

Is this a bug. Should I be worried?

Thanks I solved the problem.

Tags: Adobe

Similar Questions

Constantly we get download error in Creative Cloud Manager, applications tab. No other information, States simply "Contact customer support".

Photoshop, Illustrator and Flash have all been properly installed on this computer via Creative Cloud. Recently, the below screen keeps appearing when you attempt to access the applications tab.
Please notify.

«Follow the steps in "unknown Server Error" when you try to connect to Adobe Creative Cloud»

Refer to: Creative Cloud "Download error" message

https://forums.Adobe.com/message/5109299#5109299#5109299

Hope this solves the problem.

Concerning

Baudier

InDesign Trial CC - download failed but creative cloud only shows it as download - how can I try to download it again?

InDesign CC Trial have not downloaded successfully (No button launch in Applications), so I deleted it.
Creative cloud only shows in as downloaded and updated Apps up-to-date.
How can I try to download it again?
10.9.3 OSX

Office CC lists the applications as "up to date" when they are not

-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Hello, during the installation of Adobe Creative cloud I shows me the error 1 and the download stops. How can I fix? I own Windos 7

Hello, during the installation of Adobe Creative cloud I shows me the error 1 and the download stops. How can I fix? I own Windos 7

Refer to this:

Download cloud creative to troubleshoot and install questions

Creative cloud (WIP) error codes | Error postal codes of Mylenium

Mylenium

Hello my creative cloud application is empty and showing only white, I can't update or no matter what I tried to re-isntal and nothing and I try too update via photoshop and also said, if I try to update via photoshop I get this Adobe Application Manag

Hello my creative cloud application is empty and showing only white, I can't update or no matter what I tried to re-isntal and nothing and I'm trying to update also via photoshop and also says, if I try to update via photoshop I get this Adobe Application Manager is required to solve this problem. However, it is missing or damaged. Please download and install a new copy of Application Manager of 'http://www.adobe.com/go/applicationmanager'. but I also can't help using the application manager

Follow the procedure below:

N ° 1)

Adobe Application Manager trash from Applications > utilities.

Step 2)

Click on the link below and download Adobe Application Manager and install the same.

http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager9.0_all.dmg

Once the installation is complete, a niche will disappear.

Then open " Applications" folder and locate the launch of Adobe Application Manager icon and double-click it and update.

Hello, when installing Adobe Creative cloud, you get the error: program stopped working "Adobe Creative Cloud" Windows can check online for a solution to fix this error on the Internet. The next step is really for a solution online

Hello, when installing Adobe Creative cloud, you get the error: program stopped working "Adobe Creative Cloud" Windows can check online for a solution to fix this error on the Internet. The next step really is to get an online solution and close the program, close the program. Signature of the problem:
Problem event name: BEX
Application name: Cloud.exe Creative
Application version: 3.4.3.189
The timestamp of the application: a 56702, 75
The name of the module with the error: StackHash_0a9e
Version of the module with the error: 0.0.0.0
The module of time with error stamp: 00000000
The exception of compensation: 00000000
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7601.2.1.0.768.2
Language code: 1049
Additional information 1: 0a9e
More information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789

uninstall all cc on your computer.

clean a http://www.adobe.com/support/contact/cscleanertool.html

Restart your computer

suspend your antivirus/antimalware

Right-click on the file to install the desktop application, and then click "Run as Administrator".

Creative cloud day show and is not open

Hello
I installed creative cloud and then through this app, installed Premiere Pro. After complete installation, it is said to the place of the Open button. I tried all the solutions of this website,https://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html , including the cleaner Cloud application, but the problem still persists. The key is that the installed program is displayed in the Panel configuration, but not in all programs or in the Adobe folder in drive C. help, please. Here are snapshots of creative cloud and
Control Panel
I hope that someone will be able to solve my problem. Thank you.

Hello

Please try clicking on ' Check for Updates App "under the gear icon in the desktop creative cloud application.

If this does not help, please try to uninstall the creative Office Cloud app using the directions and the uninstaller available here: uninstall the Adobe Creative Cloud desktop application. You don't need to uninstall your other apps, just the desktop application. Once the creative cloud desktop application has been removed by using the uninstall program, please reinstall according to these instructions:

FAQ: How to download and install the Adobe Creative Cloud Desktop App?

FAQ: How to download and install creative cloud applications?

You can also make reference to: 2015.1 update fails to?

Creative Cloud Desktop shows installed Lightroom when it is not and will not upload.

Let us know if this helps!

Creative cloud resettlement problems: impossible to download, misleading error messages

Hi all
I work with an iMac since late 2007, with a 320 GB HD, 6 GB of RAM, Mac OSX 10.10.5 (Yosemite) running. I got creative cloud installed since last year; I was warned to InDesign, and recently I updated with Acrobat DC.
I tried to open the creative cloud in order to buy a license of Photoshop, but I noticed the completely empty desktop guarded CC application. I tried to download it again to reinstall it, but when you run the installer, it stopped almost immediately with 201 (failed) error message code to connect to the server. I thought it was strange, because the rest of the computers on my office could download it without problem. I disabled the firewall, the connections of cables to exchange with other computers, I asked my computer if I had any software or hardware blocks in my machine, which he reassured there no (so, once I could download and install CC, InDesign and Acrobat, so...).
Connection problems have been rejected, all of this sounds a little weird, and I thought I had something corrupt on my machine. So I uninstalled creative cloud so he reinstalled again, but I had to do it using AppCleaner, because the uninstall program does not work either. After that, InDesign has continued to work and showed that I was actually connected with my user. I thought that was strange, not creative cloud but my user still works, but although I could work with InDesign, anyway, I wanted to reinstall creative cloud. Then I went to delete older versions of Adobe products (also using AppCleaner), in which case they gave me problems, and after that I used Adobe CC Cleaner, as suggested. I accidentally deleted InDesign with the last step (oh, please, kill me!)
But, although I have no problem connecting, downloading installation Creative cloud continues to display error message 201 code. I copied the files of the application from an another iMac and copied into Application Folders on my machine (in a kind of Act desperate to Wuthering Heights, with no sense, I know), and now the installation process stops with the 201 error or message code 49. It was something... I followed the instructions to fix code error message 49, but downloading installation always stops with 201.
Then I learned that I can have a look at the Setup logs, and while I was muttering to myself "hodor, hodor, hodor, I noticed this error in ACC.log:
22/04/16 15:09:05:187. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | compareAndDownloadPIM registered
22/04/16 15:09:05:188. [ERROR] | | VAC | LBS | WorkflowManager | | FileUtils | 72207 | Error failed to open the dylib/Library/Application Support / Adobe / Adobe Desktop Common/Core/AdobePIM.dylib while getting his version
22/04/16 15:09:05:188. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Failed to get the version of location PIM: / Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
22/04/16 15:09:05:188. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | machineVersion 0.2041577472.0.0, serverVersion 3.6.248.0
22/04/16 15:09:05:189. [ERROR] | | VAC | LBS | PDM | PackageDownloadManager | | 72207 | Cannot create the folder to a temporary location for download operations
22/04/16 15:09:05:189. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Download latest LBS
22/04/16 15:09:05:711. [WARNING] | | VAC | LBS | PDM | PDMWorkflowManager | | 72292 | A mistake renewable user occurred when downloading the file. errotType = 100 extendedErrorCode = 0
22/04/16 15:09:05:909. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Download status 0
22/04/16 15:09:06:039. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Failed to DOWNLOAD PIM
And in PDApp.log (a long log, sorry):
22/04/16 13:03:29:187. [INFO] | | USS | PDApp | PDApp | | | 16069. Build Version - 9.0.0.267
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Initialization of application starts looking for command line arguments
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.CommandLineParser | | | 16069. The analysis of the provided command line. Number of command-line arguments is 6
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Detecting database files Applet...
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. AppletManager initialize...
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Retrieving the Applet registration information...
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Applet database path - / Library/Application Support/Adobe/OOBE/PDApp /.
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. PIM library path - / Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. PIM loading library...
22/04/16 13:03:29:268. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Retrieving the PIM API...
22/04/16 13:03:29:276. [INFO] | | USS | PIM | PIM | | | 16069. Build Version - 9.0.0.267
22/04/16 13:03:29:276. [INFO] | | USS | PIM | PIM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:29:276. [INFO] | | USS | PIM | PIM | | | 16069. CREATING Instance PIM...
22/04/16 13:03:29:293. [INFO] | | USS | PIM | PIM | | | 16069. try to createOrUpdatePIMDbSchema.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. Schema version current db on machine 4.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. Schema version current db installation 1.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. SUCCESS created Tables.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. PIM database is Up To Date.
22/04/16 13:03:29:297. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Getting data from the database Applet applet
22/04/16 13:03:29:320. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. String version all installed packages (pim_getCurrentPackagesVersion) is AdobeGCClient:9.0.0.259. D6:9.0.0.266 | DECore: 9.0.0.266 | DWA:3.0.101.0 | IPC:9.0.0.243 | LWA:3.0.101.0 | P6:7.0.0.485 | P7:9.0.0.265 | PDApp:9.0.0.267 | UWA:9.0.0.267
22/04/16 13:03:29:320. [INFO] | | USS | PIM | PIM | | | 16069. PIMSqlite closeDB status 0
22/04/16 13:03:29:320. [INFO] | | USS | PIM | PIM | | | 16069. Instance FREE PIM...
22/04/16 13:03:29:320. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Registering the cmdlets...
22/04/16 13:03:29:378. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Switcher Applet to load library: / Library/Application Support/Adobe/OOBE/PDApp/core/switcher/LWA_UI.dylib
22/04/16 13:03:29:421. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Build Version - 9.0.0.267
22/04/16 13:03:29:421. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:29:422. [INFO] | | USS | ProvSwitcher | Common.CommandLineParser | | | 16069. The analysis of the provided command line. Number of command-line arguments is 6
22/04/16 13:03:29:455. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Cannot retrieve license file xml amtLib LEID. The LEID pilot relief
22/04/16 13:03:29:457. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Subsequently given LEID for the commutation of the applet version: V7 {} AcrobatCont-12-Mac-GM
22/04/16 13:03:29:458. [WARNING] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Failed to retrieve the amtLib xml file AppSerialNumber. Impossible to verify for the ProductInfo maps!
22/04/16 13:03:29:459. [WARNING] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Dynamic XML not found
22/04/16 13:03:29:459. [ERROR] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Serial number received empty, returning false
22/04/16 13:03:29:459. [ERROR] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Product not run under subscription
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Detected override identifier: V7
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Detected override identifier: V7
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Detected override identifier: V7
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Do not update the appletID applet version: LWA_UI appletVersion: 3.0
22/04/16 13:03:29:460. [WARNING] | | USS | PDApp | PDApp.AppletManager | | | 16069. Could not get the information switching applet... The answer is: 8
22/04/16 13:03:29:460. [INFO] | | USS | PDApp | PDApp | | | 16069. Workflow deployment unidentified...
22/04/16 13:03:29:460. [INFO] | | USS | PDApp | PDApp | | | 16069. No workflow deployment no PDApp being run if the new instance is allowed to use...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Initializing WindowManager native
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.MessageQuequeManager | | | 16069. Head of queue initialized message...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. Initialized AsyncMsgProcessor...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. AsyncMsgProcessor Message Queue initialized...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Initialized ExternalGateway...
22/04/16 13:03:29:478. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Initialized NativeCommandHandler...
22/04/16 13:03:29:478. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Initialized NativePlatformHandler...
22/04/16 13:03:29:539. [INFO] | | USS | PDApp | PDApp | | | 16069. Notification record to listen to messages from another forum
22/04/16 13:03:29:616. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Creating APEWindow...
22/04/16 13:03:29:616. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Creating instance of window
22/04/16 13:03:29:616. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Check appletID and appletVersion given to CommandLineOptions
22/04/16 13:03:29:660. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Creating instance of APE scene
22/04/16 13:03:30:494. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Main SWF loading with Path and args - / Library/Application Support/Adobe/OOBE/PDApp
22/04/16 13:03:30:786. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Assigning window ID - 1 for window
22/04/16 13:03:31:268. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. MessageHandler initialized...
22/04/16 13:03:31:278. [INFO] | | USS | PDApp | PDApp.StartupCommand | | | 16069. Exploitation forest verbosity level is set to INFO
22/04/16 13:03:31:278. [INFO] | | USS | PDApp | PDApp.StartupCommand | | | 16069. Treatment of the boot command
22/04/16 13:03:31:282. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Start recording of the Applet...
22/04/16 13:03:31:291. [INFO] | | USS | PDApp | PDAPP. MainDisplayMediator | | | 16069. The search for the applet with exact version for the ID: LWA_UI
22/04/16 13:03:31:296. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading applet: LWA_UI Version = 3.0
22/04/16 13:03:31:348. [INFO] | | USS | PDApp | PDApp.ZStringLoader | | | 16069. Es_ES PDAPP SWF - to - locale game
22/04/16 13:03:31:350. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 0 on 1796845
22/04/16 13:03:31:422. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading of the 65536 on 1796845 progress
22/04/16 13:03:31:424. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 131072 on 1796845
22/04/16 13:03:31:425. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 196608 on 1796845
22/04/16 13:03:31:426. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 262144 on 1796845
22/04/16 13:03:31:428. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 327680 1796845
22/04/16 13:03:31:431. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 393216
22/04/16 13:03:31:434. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 458752 on 1796845
22/04/16 13:03:31:475. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress on 1796845 524288
22/04/16 13:03:31:477. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 589824 1796845
22/04/16 13:03:31:480. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 655360 on 1796845
22/04/16 13:03:31:482. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 720896
22/04/16 13:03:31:484. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 786432 on 1796845
22/04/16 13:03:31:486. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 851968
22/04/16 13:03:31:509. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 917504 1796845
22/04/16 13:03:31:511. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 983040
22/04/16 13:03:31:514. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress on 1796845 1048576
22/04/16 13:03:31:516. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Progress 1796845 1114112 loading
22/04/16 13:03:31:518. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1179648
22/04/16 13:03:31:520. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Progress 1796845 1245184 loading
22/04/16 13:03:31:522. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1310720 1796845
22/04/16 13:03:31:542. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1376256
22/04/16 13:03:31:543. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1441792
22/04/16 13:03:31:545. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1507328
22/04/16 13:03:31:547. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1572864
22/04/16 13:03:31:548. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1638400
22/04/16 13:03:31:550. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1703936 1796845
22/04/16 13:03:31:552. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1769472 1796845
22/04/16 13:03:31:553. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1796845
22/04/16 13:03:31:949. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Command to start the application of treatment...
22/04/16 13:03:31:952. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Completion of the Applet loading received
22/04/16 13:03:31:954. [INFO] | | USS | PDApp | ZStringLoader | | | 16069. Try to load ZString to local favorite - es_ES
22/04/16 13:03:31:955. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Dpi_X: 72, Dpi_Y: DPIType 72 and so is 1
22/04/16 13:03:31:999. [INFO] | | USS | PDApp | ZStringLoader | | | 16069. Local value - es_ES
22/04/16 13:03:32:034. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Loading Applet - LWA_Native for WindowID - 1
22/04/16 13:03:32:110. [INFO] | | USS | LWANative | LWANative | | | 16069. Build Version - 9.0.0.265
22/04/16 13:03:32:111. [INFO] | | USS | LWANative | LWANative | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:32:114. [INFO] | | USS | PDApp | P7Flex.AMTLibProxy | | | 16069. Path of the AMT of license does not exist, replace path relief AMT App path.
22/04/16 13:03:32:120. [INFO] | | USS | PDApp | ProvCommon.ZStringLoader | | | 16069. Parameter set regional applet-es_ES
22/04/16 13:03:32:123. [INFO] | | USS | PDApp | ProvCommon.CheckForStageEnvironmentCommand | | | 16069. The verses in the stage production environment audit.
22/04/16 13:03:32:129. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_openSession
22/04/16 13:03:32:129. [INFO] | | USS | LWANative | P7Native | | | 16069. pwa_openSession the Session key: 393C8914-FED2-4987-8F7C-96BD1B4C2D1F
22/04/16 13:03:32:362. [INFO] | | USS | OPM | OPM | | | 16069. Build Version - 9.0.0.222
22/04/16 13:03:32:362. [INFO] | | USS | OPM | OPM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:32:364. [INFO] | | USS | OPM | OPM | | | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. No record found for the fields in opm_getValueForKey
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:32:395. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_openSession
22/04/16 13:03:32:396. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Fact PWASession, the session key - opening 393C8914-FED2-4987-8F7C-96BD1B4C2D1F
22/04/16 13:03:32:398. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. getEndpointsByname...
22/04/16 13:03:32:410. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEndPointsByName
22/04/16 13:03:32:417. [INFO] | | USS | LWANative | OPM | | | 16069. Product: This version of product is for GM
22/04/16 13:03:32:429. [ERROR] | | USS | LWANative | OPM | | | 16069. URL empty from dispatchlib
22/04/16 13:03:32:429. [INFO] | | USS | LWANative | OPM | | | 16069. URL-recoveries for LEID-GM
22/04/16 13:03:32:429. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_getEndPointsByName
22/04/16 13:03:32:430. [INFO] | | USS | PDApp | ProvCommon.CheckForStageEnvironmentCommand | | | 16069. Production environment detected from dispatchtable
22/04/16 13:03:32:432. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Closing PWASession: Commit 393C8914-FED2-4987-8F7C-96BD1B4C2D1F: false
22/04/16 13:03:32:436. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_closeSession
22/04/16 13:03:32:603. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_closeSession
22/04/16 13:03:32:608. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_openSession
22/04/16 13:03:32:609. [INFO] | | USS | LWANative | P7Native | | | 16069. pwa_openSession the Session key: 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. Build Version - 9.0.0.222
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. No record found for the fields in opm_getValueForKey
22/04/16 13:03:32:613. [INFO] | | USS | OPM | OPM | | | 16069. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:32:613. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_openSession
22/04/16 13:03:32:622. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setAppXMLData
22/04/16 13:03:32:623. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setAppXMLData
22/04/16 13:03:32:624. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Fact PWASession, the session key - opening 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8
22/04/16 13:03:32:625. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Running checkWorkflowType...
22/04/16 13:03:32:629. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_checkWFType
22/04/16 13:03:32:780. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:781. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:781. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:781. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:782. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_checkWFType
22/04/16 13:03:32:786. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Screen reader seems to be inactive. EnableEEP false parameter
22/04/16 13:03:32:792. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. getEndpointsByname...
22/04/16 13:03:32:796. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEndPointsByName
22/04/16 13:03:32:797. [INFO] | | USS | LWANative | OPM | | | 16069. Product: This version of product is for GM
22/04/16 13:03:32:798. [INFO] | | USS | LWANative | OPM | | | 16069. Extract URL -https://na1r.services.adobe.com/account/amfgateway2 for LEID-V7 {} AcrobatCont-12-Mac-GM
22/04/16 13:03:32:798. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_getEndPointsByName
22/04/16 13:03:32:799. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Endpoint Analytics: https://na1r.services.adobe.com/account/amfgateway2
22/04/16 13:03:32:801. [INFO] | | USS | PDApp | P7Flex.AMTLibProxy | | | 16069. Path of the AMT of license does not exist, replace path relief AMT App path.
22/04/16 13:03:32:801. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Treatment of StartupCommand
22/04/16 13:03:32:802. [INFO] | | USS | PDApp | P7Flex.StartWorkflowCommand | | | 16069. Start the processing of StartWorkflowCommand, detected workflow: EULA
22/04/16 13:03:32:804. [INFO] | | USS | PDApp | Provisioning.ScreenNavigationCommand | | | 16069. Display screen: SCREEN_EULA
22/04/16 13:03:32:806. [INFO] | | USS | PDApp | AAMShared.DynamicViewMediator | | | 16069. With screenID projection screen: SCREEN_EULA
22/04/16 13:03:32:810. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Retrieving list EULA language...
22/04/16 13:03:32:814. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEULALocaleList
22/04/16 13:03:32:814. [WARNING] | | USS | LWANative | P7Native | | | 16069. Error in mdbOpenSessionNoCreate 8
22/04/16 13:03:32:814. [ERROR] | | USS | LWANative | P7Native | | | 16069. Cannot create media DB session.
22/04/16 13:03:32:815. [WARNING] | | USS | LWANative | P7Native | | | 16069. Error in mdbOpenSessionNoCreate 8
22/04/16 13:03:32:815. [ERROR] | | USS | LWANative | P7Native | | | 16069. Cannot create media DB session.
22/04/16 13:03:32:834. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Made fetch list of languge EULA.
22/04/16 13:03:32:841. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Get the EULA for locale - es_ES
22/04/16 13:03:32:845. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEULA
22/04/16 13:03:33:062. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_openSession
22/04/16 13:03:33:062. [INFO] | | USS | LWANative | P7Native | | | 16069. pwa_openSession the Session key: 0D8EBB84-DEED-42D6-BE34-759233794432
22/04/16 13:03:33:064. [INFO] | | USS | OPM | OPM | | | 16069. Build Version - 9.0.0.222
22/04/16 13:03:33:064. [INFO] | | USS | OPM | OPM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:33:064. [INFO] | | USS | OPM | OPM | | | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. No record found for the fields in opm_getValueForKey
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:33:065. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_openSession
22/04/16 13:03:33:071. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setAppXMLData
22/04/16 13:03:33:073. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setAppXMLData
22/04/16 13:03:33:073. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Fact PWASession, the session key - opening 0D8EBB84-DEED-42D6-BE34-759233794432
22/04/16 13:03:33:078. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEULAVerXml
22/04/16 13:03:33:078. [FATAL] | | USS | LWANative | Native-Utils | | | 16069. GetDataFromFile. File/Library/Application Support / Adobe / Acrobat AMT/Legal/eulaver.xml DC does not exist.
22/04/16 13:03:33:078. [ERROR] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Unable to get the result tag everything to get eulaVerXml. Response received: < error > error getting EULA xml version < / error >
22/04/16 13:03:33:080. [WARNING] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. EulaVerXml Invalid argument when running getProductLine
22/04/16 13:03:33:084. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getProductLine
22/04/16 13:03:33:285. [INFO] | | USS | PDApp | P7Flex.CheckProxySettingsCommand | | | 16069. Checking the proxy settings...
22/04/16 13:03:33:457. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator | | | 16069. onRegister
22/04/16 13:03:33:458. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenBaseMediator | | | 16069. onRegister
22/04/16 13:03:33:459. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.component.ContentFooterMediatorC8C8C2D9 - DB09 - 5 81-5743 - 3DA39D520708 | | | 16069. onRegister
22/04/16 13:03:34:018. [INFO] | | USS | PDApp | P7Flex.CheckProxySettingsCommand | | | 16069. Authentication Proxy check the status: 200
22/04/16 13:03:37:986. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator | | | 16069. handleNotification: ComponentNotification.SHAREDFOOTERPRIMARYCLICK
22/04/16 13:03:37:987. [INFO] | | USS | PDApp | P7Flex.SetEULAOnlineCommand | | | 16069. Online EULA setting
22/04/16 13:03:37:989. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Definition Online EULA for locale - es_ES
22/04/16 13:03:37:990. [WARNING] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. AccessToken Invalid argument when running setEULAOnline
22/04/16 13:03:37:995. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setEULAOnline
22/04/16 13:03:37:996. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setEULAOnline
22/04/16 13:03:37:997. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Definition of contract of license for locale - es_ES
22/04/16 13:03:38:001. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setLicenseAgreementInformation
22/04/16 13:03:38:003. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setLicenseAgreementInformation
22/04/16 13:03:38:004. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Closing PWASession: 0D8EBB84-DEED-42D6-BE34-759233794432 Commit: true
22/04/16 13:03:38:007. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_closeSession
22/04/16 13:03:38:013. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_closeSession
22/04/16 13:03:38:013. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Closing PWASession: Commit 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8: false
22/04/16 13:03:38:017. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_closeSession
22/04/16 13:03:38:020. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_closeSession
22/04/16 13:03:38:021. [INFO] | | USS | PDApp | P7Flex.QuitCommand | | | 16069. Stop workflow with launchApp: true
22/04/16 13:03:38:023. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Show LaunchApplication path - Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
22/04/16 13:03:38:026. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_launchApplication
22/04/16 13:03:38:150. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. UN-loading Applet - LWA_Native for the ID of the window - 1
22/04/16 13:03:38:150. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Download the function finalize the applet ID - LWA_Native
22/04/16 13:03:38:151. [INFO] | | USS | PDApp | PDApp.HostMessageHandler | | | 16069. Force received a narrow window message
22/04/16 13:03:38:152. [INFO] | | USS | PDApp | PDApp.HostMessageHandler | | | 16069. Native message is sent
22/04/16 13:03:38:153. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Destroy the window with ID - 1
22/04/16 13:03:38:153. [INFO] | | USS | PDApp | PDApp | | | 16069. Last destroyed window. Quiting request as an event (async)...
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. DestroyAllAPEWindow failed, EPA window counter is reset by destroying all APEWindow
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal MessageQueueManager
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. Closing the AsyncMsgProcessor message queue
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. Terminal AsyncMsgProcessor
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.MessageQuequeManager | | | 16069. Messages queue manager destroyed
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp | | | 16069. Closing the WindowManager
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal NativeCommandHandler
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. NativeCommandHandler destroyed
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal NativePlatformHandler
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. NativePlatformHandler destroyed
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal ExternalGateway
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. ExternalGateway destroyed
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal ETSWrapper
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Closing of the EPAS
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Release all acquired locks
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Quiting Application
22/04/16 13:03:38:218. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Initializing WindowManager native
22/04/16 13:03:38:218. [WARNING] | | USS | PDApp | PDApp.WindowManager | | | 16069. Impossible to DestroyAPEWindow. Not found in the list window.
22/04/16 13:03:39:680. [INFO] | | USS | IMSLib | IMSLib | | | 16183 | Build Version - 9.0.1.32
22/04/16 13:03:39:680. [INFO] | | USS | IMSLib | IMSLib | | | 16183 | Exploitation forest verbosity level set to 4
22/04/16 13:03:39:681. [INFO] | | USS | IMSLib | IMSLib | | | 16183 | Create an IMSLib instance with product Version...
22/04/16 13:03:39:682. [INFO] | | USS | OPM | OPM | | | 16183 | Build Version - 9.0.1.32
22/04/16 13:03:39:682. [INFO] | | USS | OPM | OPM | | | 16183 | Exploitation forest verbosity level set to 4
22/04/16 13:03:39:683. [INFO] | | USS | OPM | OPM | | | 16183 | Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:39:687. [INFO] | | USS | OPM | OPM | | | 16183 | The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:39:688. [INFO] | | USS | OPM | IMSLibHelper | | | 16183 | Allocation of OPMWrapper succeeded
22/04/16 13:03:39:688. [INFO] | | USS | OPM | IMSLib | | | 16183 | This version of product is for GM
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | URL removed: dispatchlib https://ims-prod06.adobelogin.com
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | Created the instance of IMSLib with LEID:V7 {} AcrobatCont-12-Mac-GM and endpoint:https://ims-prod06.adobelogin.com
22/04/16 13:03:39:690. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:690. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | Failed to get key value in OPMGetValueForKey area: OOBE subdomain: ProxyCredentials key: ProxyUsername
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLibHelper | | | 16183 | Cannot get the local db user name in getProxyCredentialsFromLocalStore proxy
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | Get failed proxy to store information while creating the instance IMSLib Ex...
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | Running IMS_registerClientToGroup...
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | Running opm_getRecords...
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getRecords
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | Has failed to get the list of keys in OPMGetKeyList
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | IMSLibHelper | | | 16183 | Has failed to bring the Group of buddy list to getBuddyClients
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:39:691. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | A failed by obtaining the key value in the subdomain: BuddyGroup area: IMSLib OPMGetValueForKey key: 0
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | OPM | | | 16183 | Error is impossible not executeGeneralSQLQuery. error: 8 errorMsg: attempt to write a readonly database
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | OPM | | | 16183 | SQL Query could not INSERT or REPLACE INTO opm_data (domain, subdomain, key, value) VALUES ('IMSLib', 'BuddyGroup', '0',' B89DAD9768CBD37B5BC084DA691263AD31892FAE67512C51341973C8D4C78 B60").
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | Permission problem while setting the value of database
22/04/16 13:03:39:692. [INFO] | | USS | OPM | OPM | | | 16183 | Deleted the file opm.db with now recreate one with incorrect permissions default permissions
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as: 11
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | OPM.DB successfully updated for the fields domain: subdomain IMSLib: BuddyGroup key: 0 to opm_setValueForKey
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:39:693. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | A failed by obtaining the key value in the subdomain: CSServiceMap key: AdobeAcrobat6 of OPMGetValueForKey area: IMSLib
22/04/16 13:03:39:693. [WARNING] | | USS | OPM | IMSLibHelper | | | 16183 | Failed to retrieve user id default for the service, while fetchDefaultUserGUIDForClientID of treatment
22/04/16 13:03:39:693. [INFO] | | USS | OPM | IMSLib | | | 16183 | No overlap of the DUKE entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup
22/04/16 13:03:49:061. [INFO] | | USS | OPM | IMSLib | | | 16144 | Running fetchDefaultUserInfoForClientId...
22/04/16 13:03:49:061. [INFO] | | USS | OPM | OPM | | | 16144 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:49:061. [INFO] | | USS | OPM | OPM | | | 16144 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:49:061. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16144 | A failed by obtaining the key value in the subdomain: CSServiceMap key: AdobeAcrobat6 of OPMGetValueForKey area: IMSLib
22/04/16 13:03:49:061. [WARNING] | | USS | OPM | IMSLibHelper | | | 16144 | Failed to retrieve user id default for the service, while fetchDefaultUserGUIDForClientID of treatment
22/04/16 13:03:49:061. [INFO] | | USS | OPM | IMSLib | | | 16144 | Unable to get the default user for clientId in fetchDefaultUserInfoForClientId...
22/04/16 13:03:49:094. [INFO] | | USS | OPM | IMSLib | | | 16144 | Running releaseData...
22/04/16 13:03:55:526. [INFO] | | USS | OPM | OPM | | | 16377. Build Version - 9.0.0.222
22/04/16 13:03:55:526. [INFO] | | USS | OPM | OPM | | | 16377. Exploitation forest verbosity level set to 4
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. No record found for the fields in opm_getValueForKey
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. No record found for the fields in opm_getValueForKey
22/04/16 13:03:55:569. [INFO] | | USS | OPM | OPM | | | 16377. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. Build Version - 9.0.0.222
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. Exploitation forest verbosity level set to 4
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. No record found for the fields in opm_getValueForKey
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. Released the OPM refrence successfully at opm_freeLibRef
Then... May I ask if anyone has a tip or idea on what can that I do next? Whatever it is will be very appreciated!
Thank you much in advance. I hodoring keep me waiting...
All the best,

uninstall any cc that is not already installed.

clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems

Restart your computer

Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

using cc app to install your programs of cc.

If this fails, post a screenshot of the error message (or the problem you see, for example, a tab Virgin apps in the app cc) and we can try and fix this problem.

or you can bypass the cc desktop application if you follow the 7 steps, you can download directly here: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

If you have a problem from the download, you follow the 7 steps, or your browser does not accept cookies.

the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).

failure to obtain this cookie translates into an error page displayed after clicking on a link on prodesigntools.com or initiates the download of an incorrect (e.g., current) version.

Tried to update my creative cloud and got an error Code: 72

Tried to update my creative cloud and got an error Code: 72 - Customer Contact. Any ideas on how to solve this problem?

Hello

Please check the thread error code: 72?

Or you can follow https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

Let us know if this helps!

Kind regards

Aurélie

My creative cloud icon is gray with a blank white box, can not disconnect whats up?

Unable to connect to creative cloud on my laptop, my creative cloud icon is gray and has a white empty box.

Hello

You can refer -:new Creative Cloud application unusable: it is empty!

and also try:-screen black at sign - in | Creative Office Cloud app

Hope this helps!

my creative cloud icon has disappeared from the office, it is not in my applications folder. How can I get that back?

my creative cloud icon has disappeared from the office, it is not in my applications folder. How can I get that back?

Hello

Please try to re - download applications.

https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

Concerning

Hi all, after happily using CC for almost a year he no longer works: the creative cloud icon continue on spinning and when I try to open ANY CC applications a warning saying "Adobe Application Manager is needed to solve this problem. However, he

Hi all, after happily using CC for almost a year he no longer works: the creative cloud icon continue on spinning and when I try to open ANY CC applications a warning saying "Adobe Application Manager is needed to solve this problem. However, it is missing or damaged. Please download and install a new copy ecc ecc. Tried all that but I'm stuck. any help, please? Thank you.

Hello

Please try following steps depending on your operating system

(Windows)

(1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

2) navigate to the following locations and assign all permissions to the adobe folders to the current user. (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

C: / / program data (to view hidden files to see this folder)

C: / / program files 86 x files / common

C: / / program files x 86.

C: / / program files common files

C: //program files.

Go to c:/programdata/Adobe and oobe and rename it oobe.old

Go to c: / / programfiles86x/common files/adobe/and rename the oobe oobe.old and aamupdator to ammupdator.old and delete the folder Adobe application manager

Go to c: / / Users/username/appdata/local/adobe/rename in oobe to oobe.old and aamupdator.old aamupdator

Go to Control Panel/Add or remove programs and uninstall cloud creative app

Install app creative cloud from link according to https://creative.adobe.com/products/creative-cloud

Run it and it should work.

(MAC)

(1) close adobe all processes in the activity monitor (cloud Creative), synchronization of the base, CC, ccx, services for the desktop application adobe, adobe office, CIB Adobe updater AAM Broker service

2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

(3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.

(4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.

Cloud creative library and remove 5 open application).

(6) open utility library of the application itself and delete Adobe application manager and creative cloud

(7) install creative cloud from link according to https://creative.adobe.com/products/creative-cloud

(8) launch cc app and it should work properly

When I hit the creative cloud icon, it starts updating creative cloud but stops at 2 percent and said attempts to connect to the server. My internet is fine.

When I hit the creative cloud icon it starts updating creative cloud but stops at 2 percent and said to try to connect to the server, and does nothing else. My internet is fine. I have Adobe master collection installed on this laptop. I disabled my firewall to see if that helped, but it does not work.

Hello

Please follow CC update stops at 2%. Network does not connect to the server from Adobe. What can I do?

Hope that helps!

Kind regards

Sheena

I just got a Pro4 surface and I'm trying to download creative cloud, but I get error 43 or error204

I just bought a surface 4 pro and Im trying to install it on the creative cloud and I get error 43 and error 204. Ive tried to close and restart the Tablet several times, but I don't seem to make a difference.

Hello

Please see system requirements | Cloud Creative

Reference: error download, installation or update of Adobe Creative Cloud applications

Hope that helps!

Kind regards

Sheena

I can't install PhotoShop on creative cloud, I get the error - 60.

I can't install Photoshop on creative cloud, I get the error - 60.

Hello

Error -60 is an error in downloading, caused mainly due to network problem.

(1) delete the Temp folder.

(2) turn off the anti-virus and firewall temporarily.

{I would like to know if you are on a managed network / corporate or behind proxy.}

(3) ensure that LAN settings is set to automatically detect settings.

(4) If you are using Wireless. / Wifi Internet, try with wired Ethernet connection.

(5) or try app using the audit and the direct download link.

Direct download links of Adobe CC 2014: 2014 creative cloud release | ProDesignTools

References:

Error download or update Adobe Creative Cloud applications

Kind regards

Sheena

Hello my creative cloud icon shows an error download red tag indicating to contact customer support. Please notify

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