Hello my mother was a victim of the eventvwr scam last night.

Fortunately because she went out to the furthest dinner, she got was going to run and type in eventvwr.  She now has an icon on the computer, what said.  I'm not a computer irritable person at all and obviously neither is she, but I had to cut internet and shut down the computer.  But since it was last night and she just told me this morning you think she went far enough to then hack into or whatever it is that they don't?   Should she be put alerts on their ing bank accounts?  What should I do now?  We need to change its IP address?  Help, please?  How do I know if it will be ok?  I will defintely make to computer technology on the weekend, but for now I got just unplugging everything.

Fortunately because she went out for dinner furthest, she got was going to run and type in eventvwr.  She now has an icon on the computer, what said.  I'm not a computer irritable person at all and obviously neither is she, but I had to cut internet and shut down the computer.  But since it was last night and she just told me this morning you think she went far enough to then hack into or whatever it is that they don't?   Should she be put alerts on their ing bank accounts?  What should I do now?  We need to change its IP address?  Help, please?  How do I know if it will be ok?  I will defintely make to computer technology on the weekend, but for now I got just unplugging everything.

If that's all she did, you have been hacked.  This is a very common scam... usually goes something like this:

  • someone calls and says they are with Microsoft, or work with them, and they detected malware on your PC
  • often they get you to open the windows event viewer and report all alarms and events such as "evidence" of problems.  But... the event viewer is always full of such things, and 99.999% of it is bad but is benign.  It's a great tool for fraudsters in order to deceive the innocent.
  • The next thing they would do would be to ask access remotely to the PC, to install their own malicious software and then start asking for credit card numbers to pay for cleaning and so on...

You will find this interesting: scam emails and credit scam tricks card | Microsoft Security

And finally, a few tips.
(1) if the event viewer is what she did, you needn't go to any computer, technical for cleaning.  You can get a ton of good free advice in this forum, including aid step by step if you need it.
(2) make sure you PC your MOM has it's windows firewall (or any 3rd party firewall) shot.
(3) if there are certainly active antivirus running.  See above for the MS Security Essentials forum, which is free and very effective.  You can get it here: Microsoft Malware Protection Center
(4) If you already have another antivirus installed, then make sure that it is updated and scanner.  Install an antivirus at the same time never in real time over, as this leads to potential performance problems and undermines your protection.  There are a lot of good advice on the last link I posted as well.
Good luck and easy sleep... you should be OK.

Tags: Windows

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