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• I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me

  I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me?

  Hello joebat,

  It seems that some of your plugins (Shockwave Flash 10.1 r102) might be buggy or obsolete. To check for updates, please visit the plugincheck page. If this does not resolve the problem, try to start Firefox with the disabled modules and see if it helps at all. If so, delete the Shockwave Flash plugin and maybe reinstall or uninstall Firefox and do a new clean install.
  If that is not yet solved the problem, try the following troubleshooting steps: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

  Thank you for your patience and please let me know how it goes.

• I have several purchases through the iTunes Store on my bank statement and I don't know what they are for. Can you help me? Cannot maneuver through this system to see the purchase history.

  I have several iTunes Store purchases that appear on my bank statement and I don't know what they are for. Can you help me? I'm unable to maneuver through this system to view previous purchases.  I wonder if I pay for extra storage, it is always advising me that I'm pretty sure.

  Hello

  Open iTunes on your Mac and click your name (if you are not signed in, then sign to see your name). Then click on account information. Once you enter the account information screen, you will see a section called historical of purchases. Click 'View all' to see the list of purchases and the ability to watch the dates more.

  See you soon,.

  GB

• IM playing final fantasy 8 on pc and using my xbox controller but in the game that the cursor just keeps scrolling and don't know what can not please help

  IM playing final fantasy 8 on pc and using my xbox controller but in the game that the cursor just keeps scrolling and don't know what can not please help

  Hello

  Xbox articles:

  http://forums.Xbox.com/xbox_forums/b/default.aspx

   

  For more information:

   

  Contact Xbox support:

  http://support.Xbox.com/en-us/

   

  Xbox LIVE Support:

  http://support.Xbox.com/en-us/Xbox-Live/browse?XR=shellnav

   

  Games for Windows LIVE errors:

  http://support.Xbox.com/en-us/Games/PC-games/games-for-Windows-errors-messages

   

  Management of the Windows Live ID:

  http://supportuat.Xbox.com/en-us/pages/Xbox-Live/how-to/Xbox-Live-account-management/manage-Live-ID.aspx

• I bought a new computer with Vista laptop Sunday I am suppose to get a free upgrade to Windows 7, but I don't know what to do. Please help me.

  I bought a new computer with Vista laptop Sunday I am suppose to get a free upgrade to Windows 7, but I don't know what to do. Please help me.

  Contact the manufacturer for instructions on registration, get your free update to Win7.

  PS: We deal with Windows Update here. For any question related to upgrading to and installing Win7, post here: http://social.answers.microsoft.com/Forums/en-US/w7install/threads ~ Robear Dyer (PA bear); MS MVP (that is to say, mail, security, Windows & Update Services) since 2002. DISCLAIMER: I do not represent nor don't work for Microsoft

• I get an unknown error 4260 when trying to burn a cd using itunes, I have a windows xp pc and used to burn the cd fine until 2 weeks ago, I don't know what has changed... Can anyone help please?

  I get an unknown error 4260 when trying to burn a cd using itunes, I have a windows xp pc and used to burn the cd fine until 2 weeks ago, I don't know what has changed... Can anyone help please?

  Hello raulganau, welcome.

  I suggest to try the system restore to restore the system to a date before the problem started. Try this...
  1. click on START
  2. click on "all programs".
  3. click on "Accessories".
  4. click on "system tools."
  5. click on "system restore."
  6 follow the instructions on the screen to restore the system to a date before the problem started
  Although the system restore does not target the personal data, I recommend always backup your personal data, just in case something happens.
  For reference, I have included a link that provides more specific information about the restoration of the system and how to use it:
  http://support.Microsoft.com/kb/306084
  Let us know if it works,
  Thank you!

  Ryan Thieman
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I am running Windows XP Pro 2002 w / Srv Pk. 2. I have no sound no matter what. I do not have the installed Audio Codecs, but location is displayed as unknown. I don't know what to do. Help, please.

  No sound. There seems to be other audio devices on this computer, a legacy Audio Driver - unknown location. I also have a CD-Rom Mitsumi drive, if that helps. This feature lists location 0 (0). When I go to: Control Panel, sounds and Audio devices, and "Audio" tab all is Ghost and I am unable to change the sound settings. Volume tab says "No. Audio Device" and is also ghost. I have troubleshooted everything and told me that they all work properly. Don't know what to do next.

  Hello Blissfarm,

  Thank you for your message.  Go to the Web site of the manufacturer of your computer and download/install the latest audio driver for your computer.  Please let us know if this or don't help solve the problem.
  See you soon

  Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• What the * happened to my Windows Vista program earlier this week? I don't know what I did and I had nothing else but BIG TROUBLE SENSE HELP!

  After sevice pk 2 I did nothing but chase problems, 10 pilots down in a single night. Now it starts only in safe mode byitself and system restore it impossible of access that has not helped the only time where he worked finally unable to access updates windows either. At Mr fix it to work on things for houirs, but now his party and I cannot get safe mode and its so limited after problems, I spent this week all treat them w/problems. I don't know what else to do and I don't know what tpo events cause this Nightmare.Iam now crazy and lost, help me!

  Hi Claudette Russell,.

  ·         What is the full error message?

  ·         What happens when you try to start in safe mode or normal mode?

  I suggest you try the methods mentioned below and check if it helps.

  Method 1: Perform a startup repair.

  http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-fix-a-boot-startup-problem

  Method 2: Restoration of system Windows Recovery (WinRE).

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

  Method 3: Perform a check disk (Chkdsk).

  http://Windows.Microsoft.com/en-us/Windows-Vista/check-your-hard-disk-for-errors

  Chkdsk WARNING: When running Chkdsk on the drive if bad sectors are found on the disk hard when Chkdsk attempts to repair this area if all available on which data can be lost.

  Reference: http://windows.microsoft.com/en-US/windows-vista/What-to-do-if-Windows-wont-start-correctly

• Can someone help me please? my email has been hacked and my password was changed, I don't know what to do, please help someone

  Can someone help me please? my email has been hacked and my password was changed, I don't know what to do, please help someone

  Hello

  If you are referring to the problems of hotmail please repost in hotmail forums

  http://www.windowslivehelp.com/product.aspx?ProductID=1

  Consult with Microsoft Certified Solutions
  Click on the links to go directly through your chemical below problem
  1 How to work the views Active Hotmail?

  2. what to do if you can not connect to Windows Live Hotmail

  3. your account has been temporarily blocked

  4. account compromise - unauthorized account access

  5. reset your password

  6 error when you try to send an e-mail: your message seems to have triggered our spam filters.

  7. change your password

   

• improve slow system performance... I don't know what programs need to run at startup? Please help me I have windows 7 Home Basic

  . I don't know what programs need to run at startup? Please help me I have windows 7 Home Basic

  Each computer has different startup programs - if you if you stop that you need you can turn it back on. See step 5 to turn them off.

  Windows 7 is slow

  (1) unplug all devices such as printers, external hard drives, microphone, webcams etc.

  (2) if the computer has only 1 GB or 2 GB of RAM, try adding more RAM.
  (3) make sure that your drivers are up-to-date.

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
  (4) defragment your Windows 7 computer:
  http://Windows.Microsoft.com/en-us/Windows7/improve-performance-by-defragmenting-your-hard-disk

  (5) reduce the start up programs:
  (A) click Start, type MSCONFIG in the search box and press ENTER.
  OK the authorization of user account control and password if necessary
  (B) on the general tab, click Selective startup.
  (C) then change the tabs by clicking on the start tab
  (D) uncheck the programs that you do not want to start when your computer starts (do not turn off your antivirus).
  (E) click OK, and then restart the computer.

  (6) disable some visual effects in Windows 7
  There are a lot of Visual effects that can be disabled safely to speed up Windows 7.
  A. Click Start, right click on "Computer" and select "Properties".
  B. click on "Advanced system settings" in the left pane to open the"System Properties".»
  C. Select the "Advanced" tab from him. Then, under 'Performance', click on 'settings '.
  D. now uncheck all the options that you do not want to use (some options disables Aero).
  E. restart the computer.

  (7) open the resolution of Performance problems
  A. open the Troubleshoot utility of performance by clicking on the button start.
  (B) in the search box, type "convenience store" and then click Troubleshooting.
  C. under system and security, click on search performance issues.

• I cannot set up my email account and get prospects to accept it. I am tring to use a gmail account, I am new to this and don't know what iam do any help would be great

  I cannot set up my email account and get prospects to accept it. I am tring to use a gmail account, I am new to this and don't know what iam do any help would be great

  Hello

  1. you try to add the Gmail account in Outlook?

  2. are you referring to Outlook.com or Microsoft Office Outlook?

  If you are referring to Outlook.com, then I suggest you according to the application in the Windows Live forum to improve assistance:

  Reference:

  http://answers.Microsoft.com/en-us/windowslive/Forum/mail?tab=QnA

  If you are referring to Office Outlook, and then send the query Office Forum.

  Reference:

  http://answers.Microsoft.com/en-us/Office/Forum/Outlook?tab=QnA

  I hope this helps. If you have any other queries/issues related to Windows, write us and we will be happy to help you further.

• Hi, I have installed sqldeveloper - 4.0.3.16.84 - x 64 with JDK and tried to run SQLDeveloper.exe its does not work. A flash comes and goes. It worked fine until two days ago. Don't know what happened all of a sudden its not working. Need help.

  Hi, I have installed sqldeveloper - 4.0.3.16.84 - x 64 with JDK and tried to run SQLDeveloper.exe its does not work. A flash comes and goes. It worked fine until two days ago. Don't know what happened all of a sudden its not working. Need help.

  I use Windows 7 Pro.

  I have read other threads and tried to launch SQLDeveloper.exe from the CMD prompt, nothing is shown a flash comes and goes.

  Tried to change of SetJavaHome sqldeveloper.conf to the path JDK that it didn't work.

  Please guide me.

  Thank you

  Maybe there is a problem with SQL Developer, being able to write to the network share of desktop directory.  Add the following to your sqldeveloper.conf file to force the settings of the user to store locally also:

  AddVMOption - Dide.user.dir = some_local_dir_to_own_system4.0.3.16.84

  I hope this helps...

• Hi, I can not update my photoshop, I cc 2015, it indicates an error U44M1P7, I don't know what to do, can anyone help me?

  I have the cc 2015, it indicates an error U44M1P7, I don't know what to do, can anyone help me?

  "Installation failed" error U44M1P7 with Adobe Creative Cloud or updates of Adobe Creative Suite 6

• Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• whenever I open the installer from Adobe, it always say that "trying to connect to the server...". ». Please help me. I don't know what is happening, but my WI - Fi works very well. Adobe needs to know that this facility is very important for me

  whenever I open the installer from Adobe, it always say that "trying to connect to the server...". ». Please help me. I don't know what is happening, but my WI - Fi works very well. Adobe needs to know that this facility is very important for me!

  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

• I am trying to download Photoshop CS 5 installation stops because I was invited to turn the Notifications of Safari and SafariCloudHisto.  I don't know what they are and the places where to disable them.  Help, please.  I use a macbook pro.

  I am trying to download Photoshop CS 5 installation stops because I was invited to turn the Notifications of Safari and SafariCloudHisto.  I don't know what they are and the places where to disable them.  Help, please.  I use a macbook pro.  How can I find the Notifications of Safari and SafariCloudHisto?

  Guest of installation of close SafariNotificati

  https://helpx.Adobe.com/Acrobat/KB/install-prompt-close-safarinotificati.html