Help! "Edit payment details" - I have, several times...

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  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

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  Hi TechByter,

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  Baudier

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• cannot update payment details

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  4. so I talk with 'medium '. 20 minutes later, Barnes does seem to understand this problem, so I shut the cat.
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• I HAV been trying to update my expiration date of credit card for 3 months.  When I go to lelien for "Update payment Details" and edit the expiration date and < click > save, I get an error saying my address in invalid.  I have several chat sessions

  Can someone please help...  Suggestions, how can I overcome this problem, in which case my Adobe Creative cloud subscription will expire today due to and credit card.

  I tried to update my expiration date of credit card for 3 months.  When I go to the "Update payment Details" link and change the expiry date then < click > save, I get an error saying my invalid address.  I had several chat sessions with support, called support and logged a ticket with support and every time they tell me to go to a particular link to update my contact information.  I do and I get the same error...   "My coordinates are not valid."  Now I'm in the position where my creative cloud membership will expire today everything simply because the Adobe address validation do not think that my address is valid.

  I got 'Cat' sessions with the support,

  I made a phone call to the support and

  I logged a ticket with support.  I'm really trying to pay my subscription.  Support ticket No. 0216009991

  Whenever I have contact the support they gave me a link to the site where I supposedly can I enter my credit card details.

  Whenever I went on the link provided, I'd get the same error.  "My coordinates are not valid."

  What I checked on my address.

  1. I look out the window and the view I get is the same as it was yesterday and the day, and in fact several years ago.

  2. I go out in the street, Yes, the street sign says the name of my street

  3. I go to my mailbox and it does not say the number of my mailing address

  4. yes I get the email to the address registered with Adobe

  5. yes I received the email from adobe delivered to the address

  6. I get the address of Google, yes I can find it on Google

  7. I converted to use the satellite view Google maps

  8. Yes, it's my house, with the 12 solar panels on the roof

  9. Yes, that's my black car in the driveway

  10. I check my reviews for my address Board rate, Yes, this is the address that I recorded with Adobe

  11. Yes, I had this same address registered at Adobe for the past 3 years.  So far I have not had a problem with my address

  12. I work with a software company that actually uses the address of Google, under license validation, built-in in their application.  I used this software to check to see if my address is recognized as valid.  You guessed it is recognized as valid.

  I did check my credit card

  12. Yes, I have, every time checked the status of my credit card with the Bank

  a. the card is valid

  b. the card's not over it's credit limit

  c. the card is not due

  d. the address registered to my credit card with the Bank is the same address that I recorded with Adobe

  Since the last link Adobe support gave me two weeks ago, to change my credit card details, I was able to key a new credit card in the fields (Yes it's good that I was forced to get a new credit card only for Adobe!   If I am that everything would be fine.

  But wait...   The details I provided this link have not been updated on the Adobe site.  (So I check the link... I was scammed to get my card number?)

  After investigation of the link, I'm fairly confident of the link provided is a true link to Adobe.  www.adobe.com/go/Secure

  Did anyone else had this type of problem when you try to update the expiration date of a credit card?

  The question is about to have an impact on my ability to process pictures for my photography business, it affects my ability to earn an income.

  So you could say I'm getting angry some of the stuffing!

  In summary...  I knew that my credit card had a new expiration date and I tried to update the expiration 3 months 3 months.

  Simply because the use of the validation of addresses, Adobe, has a few flaws, I was not able to update this information.  So Adobe today will stop my subscription.

  As I said in previous support tickets, chat sessions and telephone.  I'll be more disappointed if I am prevented from using software and Adobe cloud features.

  It is copied from an email I received during the night from Adobe...

  Continue to create with us

  Hi Thomas,

  Your Creative cloud membership will expire on August 23, 2015 (PT). We hope that you have been getting the best out of all that creative cloud has to offer. To extend your subscription, please update the billing for your account information, or add a prepaid card.

  Update your billing information (there is a link to where I can update the expiry date) pocztek sigh...   I still get the same error telling me that my address is not valid!

  Thank you for being a part of the creative cloud,

  The creative team Cloud

  Good creative team...  I REALLY WANT TO STAY IN THE TEAM, AS YOU CAN SEE FROM THE FOREGOING, THAT I REALLY TRIED TO SOLVE THIS PROBLEM SEVERAL TIMES OVER THE PAST 3 MONTHS.

  I tried to include as much information as possible in what I said earlier, I expressed in a way that will hopefully provide a little humor, but at the same time to portray the frustration I'm feeling right now.

  Honestly, I don't know what more I can do.  It seems that I have no other recourse start litigation for loss of income coming from Adobe address Validation errors.  There is a real chance that I will be litigated against because I won't be able to complete contracts.

  There must be a healthier solution of mind that court proceedings.

  Kind regards

  Thomas Croll

  (Tom)

  Tom, let me some time. I I will get these verified case and will contact you.

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