HP ENVY 15 Notebook PC: HP Envy 15 action keys works do not (F9, F10 and F11)

My laptop has been working fine since purchase, but last week, I noticed that action F10 F10 & F9 keys (jump, play/pause, skip) did not work for their function. Before last week I could just press the key to activate, I read other posts of this forum and the answers did not work pressing fn + alt + (key action), either by pressing fn + key action. To make this work I need to access the bios screen and change the default values, but it only works when the laptop is on. If I turn the laptop, turn again he resorts right back to does not. Action all other keys work e.g. keyboard backlight, volume, brightness, etc.

Any solutions would be welcome.

Thank you.

Product name: HP ENVY 15 Notebook PC
Product number: J2E80EA #ABU

Laptop: HP ENVY 15-j151sa

Hello @Spudy96,

Thank you for your quick response!

You can try to perform a System Restore.  If this does not work, then you could also try to install the previous version of the BIOS of your Support Site.  Let me know how it goes.

Good luck!

Tags: Notebooks

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