[Help] google app wont open also cannot remove what is happening... ??

First, it's start when the app icon similar to compare darker with other applications and it has no problem with the update history. When I try to open it, google app did not answer and while I try to remove this application from usual way (hold up to jiggle) there is no suppression or 'x' icon displayed. What should I do for this? , I try to restore the backup, but it turns without result, and iTunes can not remove it. Hope anyone can find this solution.

Thanks in advance

Hello, Fearolicious!

Thank you for using communities Support from Apple. After reading your post, I understand that the apps that you have installed on your iPhone (for Google) will appear darker than others. You are unable to open this app and can not remove it. I have a lot of different applications on my iPhone, so I know it's important to be able to manage; I'd be happy to help you!

Please try the following steps in order, stopping when the problem has been resolved.

  1. Make sure that the application is not already open in the background. If this is the case, close it by following the instructions here: force a nearby application on your iPhone, iPad or iPod touch
  2. Restart your iPhone by following the instructions in the following article: restart your iPad, iPhone or iPod touch
  3. Make sure your iPhone is running the latest version of the iOS software. The article found here will guide you through the update: update the iOS on iPhone, iPad, or iPod touch software
  4. Try to delete the application under settings > general > storage & use iCloud > storage management (storage).

    If we delete the settings successfully, re-download the app on the App Store by following the steps in this article: download your latest purchases

  5. Back up your iPhone and then restore it to the factory settings. Instructions for backing up your iPhone via iTunes or iCloud cab can be found here: How to backup your iPhone, iPad and iPod touch

    After the backup is finished, use the following article to restore iPhone to factory settings: use iTunes on your Mac or PC to restore the iPhone, iPad or iPod to factory settings

    After restoring, set up the iPhone as a new device (which means without putting your backup on it, at least temporarily). You can register in iCloud iMessage, FaceTime and iTunes and the App Store using your Apple ID. Then re - download your Google app and see if it works as expected.

  6. If your Google app works as expected after you set up as a new device, you can use the steps in the following article to restore your backup: restore your iPhone, iPad or iPod touch from a backup

Nice day!

Tags: iPhone

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