HELP: I can't support from Dell

I bought a laptop computer to the top-of-the-line Dell M6800 used by Amazon in late December 2015 and find that the Service Dell number was not registered. After many phone calls long at Dell, I tells me that I can't buy an extended warranty so I can't buy even if you support. I am being treated like a criminal because Dell think that this laptop was stolen at Dell and maybe it was. But I bought legitimately and can prove it. The dealer Amazon, located in Chino Hills, California (computers ASN) says that he bought it legitimately also. During my many phone calls to Dell, I told myself that your inventory system shows that this laptop is located at Dell and has never been sold. Is there anything I can do to solve this problem. The dealer won't take this back, Amazon has refused my request, if I call, and I'm almost out of options. As an innocent purchaser, will not be Dell help me to fix this problem so I can get help through Dell? My immediate problem is that my fingerprint reader does not work in Windows 10. He works to save my fingerprints and worked after a reboot hard, but now, after the last DDP Dell update a few days ago, it doesn't quite work. I'm pretty sure I need to uninstall Dell RFP and reinstall the latest version, but there is no apparent way to uninstall this application, at least not without help from Dell. Long term, I am more concerned about more serious problems for which Dell will not help me. Thank you.

Hi Kkazem,

Thanks for posting.

I apologize for the inconvenience that you have experienced so far, however, we are unable to support the unregistered systems purchased from third parties. I'm sure that this was explained to you by the other agents. If you are not able to complete the transfer of the form of ownership, and they can't transfer it, then we would be unable to provide support of the guarantee.

Fortunately, all is not lost, we have many experts on the Forum of the laptop will be pleased to help free of charge.  Please post your question on the fingerprint reader there. Thank you.

Kind regards
Robert

Tags: Dell Products

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