Help! I have been scammed, now what?
Last night so that online I had sailed on a site that does not look right, I tried to leave and instantly received a tip that urgent advised me to contact an 866-500-4? because now I had a virus. I tried to remove and leave, but he wouldn't let me. He also had a shrill sound alert. So I called and then downloaded two elements (teamviewer.com, support.me) which enabled them to be on my computer to "solve" the problem. I became very suspicious because no apple badges were on their 'help', yet I watched, they flew through the stuff (console, terminal and info apple which showed the age of the equipment, and who had put an end to my time of support. Being a disabled person firm and now quite suspicious, I did not pay the $ 99 to "solve" the problem, so he gave me what he called, a temporary solution. He went to my firewall settings - off things, I re-emptied the Recycle Bin, checked my firewall that he was conducting, and then fell asleep. (Shutdown).
I'm not a computer genius. I read a similar post and the tips were to reconfigure, and then reinstall the operating system. How can I do this? I am very worried, that I now have a Trojan horse.
Please tell me what to do.
Thanks in advance for any help.
René
You do not have a virus or a Trojan horse; you do not have initially - in the world, no one would know what you have on your computer. Crooks to separate you from your money.
You must not only completely wipe your hard drive and reinstall the OS, but you must also call your banks, credit card companies, etc., that no one could know what information he was able to fly off your computer. You must also change ALL your passwords everywhere.
So, first call your financial institutions. And change your passwords everywhere.
Then, back up your personal files, photos, videos, etc.
Then use recovery (command + R or command + Option + R) just after the starting Gong to connect to Apple servers. When you see the utility window, choose disk utility to erase your hard drive. When you are finished, choose to reinstall OS X. It is the only method to ensure that nothing of all that they did still remains.
Tags: Mac OS & System Software
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http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt07.shtm
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I installed the software recommended by Microsoft Security Essentials; When I tried to print instructions, I couldn't and the convenience store wrote lxdncoms.exe and lxdnwbgw.exe of the printer driver have been blocked. How to unlock. Computer is a Dell and printer is a Lexmark.
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What should I do if I think I have been scammed?
I heard that I won a prize, but no matter how I try to claim that it he told me that I need to check ny email that they sent to me, but no email was sent. I tried 3 times and no still no e-mail. What should I do?
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If you've spent money or bank details for these people, I highly recommend you immediately contact the relevant law enforcement service for your competence and your credit card provider / Bank.
I do not know what details you gave them, but you should be very careful with any email you receive or change your e-mail address. The same with any phone number or other contact details you have given.
I don't know what legal jurisdiction, you are in, but I recommend to have a read of this site of the British Government with focus on identity theft.
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The best place to ask your question of Windows Live is inside Windows Live help forums. Experts specialize in all things, Windows Live, and would be delighted to help you with your questions. Please choose a product below to be redirected to the appropriate community:
Looking for a different product to Windows Live? Visit the home page Windows Live Help for the complete list of Windows Live forums to www.windowslivehelp.com.
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