Broken printer?

I have problems with my HP Photosmart C4385 all-in-one printer.  I used it without incident for 5 years and more.  Today, the screen reads "Printing cartridge in the wrong location."  I did the following: removed and replaced ink cartridges and I turned off the and disconnected the power plug from socket.  When turned on, it sounds like the coursel cartridge moves and try to align repeatidly.  It is likely that a component is broken and needs to be repaired?  Thank you for your suggestions.

Hi Gahug,

Please make sure that the cartridges are in the appropriate housing.

  • The print cartridge three colors goes in the slot on the left.
  • The black cartridge or the photo goes into the slot on the right.

Have you recently replaced the cartridges of printers? You use genuine HP cartridges or reloaded cartridges? If you use a refilled cartridge, it is possible that electronics in the cartridge will not function properly. If this is the case, you will need to replace the cartridges.

Another possibility is that the cartridges need to be cleaned. This page has instructions for the cleaning of the cartridges (three "Solution, approximately 1/3 from the bottom of page).

Please let me know if that solves the problem or not.

Tags: HP Printers

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