Help me update windows 8.1 Hp Envy m6-k025dx

I use HP envy m6-Ko25dx that comes with windows pre-installed 8 and I'm looking at the update windows 8.1, I tried 4 times, but could not update all the important updates from Microsoft and HP as well. In addition, I checked my laptop computer compatibility, which is very uncomfortable with windows 8.1.
The problem is that I face is common for many people who have tried to upgrade their system, I download windows 8.1 Windows store and up to 65% all going very well, but after restarting a few adjustment transformed and then computer screen show no completely black results, finally I restore my previous version

Hi Jacot,

I wish to inform you that the antivirus software may cause some software conflicts that will be detrimental to the update to Windows 8.1. I also suggest you disconnect all external devices connected to the computer and also disable the antivirus installed in the computer software and check if it helps.

Method 1:

Disconnect all external devices (printers, scanner, USB (universal serial bus) drives, etc.) except the keyboard and mouse and then try to install Windows 8.1

I would say also allows you to check if there is no update pending Windows needs to be installed.

If so, then I suggest you to install the update and check if it helps.

Method 2:

If the problem persists, I suggest to disable the antivirus/firewall software and check if you are able to install.

Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3:

 

You can place the computer in a clean boot, and then try to install the upgrade. Clean boot helps eliminate software conflicts.

You can track the item concerned to perform a clean boot.

Perform a clean boot

Follow the instructions (step 1 for Windows 8) given in this link to make a clean boot:

http://support.Microsoft.com/kb/929135

Note: After completing the steps in the clean boot troubleshooting, follow these steps to return the computer to a Normal startup mode.

(a) press the "Windows + R" key on the keyboard.
(b) in the window "Run", type "MSCONFIG" and click on 'Ok '.
(c) under the general tab, click the Normal startup option, and then click ok.
(d) when you are prompted to restart the computer, click on restart.

I hope this helps.

Chetan 
I work on behalf of HP

Please click on 'Accept as Solution' on the post that solves your problem to help others to find the solution.

Click on the STAR of CONGRATULATIONS on the left to say 'Thank you' to help!

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