Help! My DVD drive has stopped working.

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• my dvd drive has stopped working. says windows cannot load the device driver, can be corrupted or missing code 39. When I search for updates, it says I have the most up to date. Help!

  drive is Matshita DVD-RAM UJ-850 s a SATA drive

  I use windows Vista

  Driver provider Microsoft

  Day 21/06/2006

  Version 6.0.6002.18005

  Hello

  Code 39 means that the driver is corrupted or missing.

  Please make all below even if you have done some before as it is often the set of operations which solves
  the question.

  Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
  Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
  This will refresh the default driver stack. Even if the reader does not appear to continue below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
  slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  --------------------------------------------------------------

  Also check with your system manufacturer to see if there are any updated drivers for your DVD. Or even if it
  are you can reinstall the 'old'. Many use Windows default drivers however some special aura
  ones. Also check the website of the manufacturer of the car.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• E1505 cd/dvd drive has stopped working

  suddenly, my cd/dvd drive doesn't work! It will not read any dvd or cd.  It is a TSSTcorp DVD +-RW TS - L532B.

  
  

• CD/DVD drive has stopped working and now not recognized in 'My Computer'

  I have a HP Pavilion computer to office model a6109n, product number GG038AA, S/N CNH7250K0M. I've been running Windows 7 for 2 years. My CD player recently stopped working. I can't attribute this failure to any specific event that would have led to it.  When a CD is inserted, the green light comes on for about 6 seconds then turns off. The CD player is not long represented on the 'My Computer' to readers list. The CD drive appears in Device Manager. I tried to roload the driver for CD drive, Windows gave a message stating that the best driver is already installed. I have no error message and ran three programs different viruses with no problems. I've also updated Windows available current configuration that has not solved the problem. Thinking it was a hardware problem, I checked the CD drive cable connections and that did not help.  I replaced the CD drive with a new drive for HP and had the same symptoms. I returned the new CD player and he traded for an external CD drive and had the same symptoms in all USB ports. I tried every USB port with a flash player and the flash player saved on my computer in all USB ports. If my CD drive is being recognized by the Device Manager but not in my computer. It's okay if it's an internal or external drive. Everything else on the computer works fine. More troubleshooting ideas?  Thank you.

  Hello

  First, try the automated Microsoft fixit at the link below.

  Windows 7

  Check if the drive works now.

  If it still does not work, click on the Menu start, open the all programs, open accessories, right-click on command prompt and select "run as Administrator".  In at the prompt, type the following command and press ENTER.

  sfc/scannow                (Note that there is a space between sfc and /)

  Let the entire process, then the output type and press ENTER.

  Then, click on the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

  Kind regards

  DP - K

• CD/DVD drive has stopped working

  I have a Gateway M-1625 w / Windows Vista - since Adobe first Elements 7 installed a few days ago, I ben can't access the CD/DVD drive.  The Manager of said devices 'Windows cannot initialize the device of this material (code 37) driver"I had first uninstalled Adobe program.  Reading similar problems discussed in the forum, I tried to uninstall the driver, hoping that Windows Vista would put it after reboot.  Upon restart, the computer will display message "devide software driver was not properly installed - please contact the manufacturer of your device to help get this installed device ' device is HL-DT-ST-DVDRAM-GSA-T20F-ATA

  I'm VERY inexperienced in this kind of thing!  Can you help me?

  Hello!!

  If you have no experience, then do nothing, try to call a repairman or call the manufacturer and ask them to do it for you...

  but try somethings first of all you can... I guess that your drive was working fine just before some software have been installed, try the system restore to the date when your computer was working fine.

  to the system restore menu-> all programs from start-> Accessories-> systemtools-> systemrestore...

  Choose the date when your system to work properly, select the calendar... and follow the instructions on the screen. Don't forget: read carefully the Instructions... :)

  Ask if you have any doubt.

  Shantanu Microsoft Most Valuable Professional, blog at: http://www.thecomputernext.com

• Satellite 1000-Z2 CD/DVD drive has stopped working

  I had problems with the automatic eject button and have been doing it manually, and recently it was random when 'docking', so I reinserted, if not drive to work very well. Now he stopped to read the CD/DVD, and the entire computer freezes. Is it better to consider a repair shop or buy a new drive?

  Hello

  Generally, if the drive is dead only the drive replacement will solve the problems. I don t think that it is possible to repair the disk.
  But nevertheless, you must contact the service because there you can control compatible player. The problem is that not all readers are compatible with the device.
  The ASP from Toshiba have detailed information about the compatibility of the device and you can be sure that you will get a good player at 100%.

  concerning

• E DVD drive has stopped working on my Satellite L755D

  Earlier today the DVD player worked but stopped suddenly, on my Satellite L755D.

  Looks like he is reading the disc, but can't find anything. It is not the real disk as it works on another computer.

  Any ideas?
  Thank you
  Ian

  Have you tested the feature with drives different (original CD, DVD)?

• Dell Latitude d630 with Windows 7 edition integral-DVD drive has stopped working.

  On the Dell website, they don't support my laptop for Windows Vista and XP. Can anyone help?

  Hello

  ·         Since when you are facing this problem?

  ·         Did you change your computer before this problem?

  I suggest you to check first if the DVD Rom is detected in the Explorer or not.

  If this isn't the case, then I suggest you to run the fixit of the article below and check if that helps.

  http://support.Microsoft.com/kb/982116

  I also suggest you to run the fixit of the article below and check if it helps.

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

• DVD player has stopped working

  I am running Vista Home Premium. My ATAPI DVD drive has stopped working. Device Manager shows it, drivers are updated, I tried Microsoft Fixit, nothing seems to work. I read about this problem, seems a lot of people have the same problem with no fix, what do I do?

  I am betting its windows. So what is my options, buy windows 7. Maybe a different o/s. How many problems like mine have had to deal with?

  Absolutely not... If the question is the disc or other material so you are stuck with a system
  You can not install it on. And there may be serious flaws that are too expensive to repair.

  Previously published several ways to use a variety of boot floppies to see if the driver will be
  actually boot outside of Windows. If this isn't the case, then you have a more serious problem. If it isn't
  startup then you should re - install Vista to be sure there is no other problems with the
  disc before any thought of the upgrade.

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Equium A210 - after that set BIOS to update the DVD player has stopped working

  Hi, since I have recently updated my BIOS, my DVD drive has stopped working on my Equium A210-1AS with Vista 32 bit.

  I tried the program fixme Microsoft who does not work, upper and lower register isn't here ether in regedit.
  Someone at - it solutions for getting the DVD drive working again?

  Thank you

  Hello!

  The CD/DVD drive is listed in Device Manager? You see an error code?
  If the drive is listed in Device Manager, you should try to remove it, and then restart the laptop.

  Try to load the default settings in the BIOS.

  Have you tried to remove the upper and lower filters by yourself? Here is the solution from Microsoft:
  http://support.Microsoft.com/kb/314060

  Good bye

• Qosmio G30 - DVD-ROM drive has stopped working

  I have a Qosmio G30 age of 3 years and the DVD - ROM drive has stopped working.

  He still pulls in, but it will not read or burn discs.

  I received a quote of £360 Toshiba to adapt to a new one that seems generous.

  Anyone know where I could get it fixed cheaper than you?
  Or better yet... anyone know where I can I get it fixed?

  David Hutchinson

  Hello
  This is not an answer to your question but can solve the problem if it is the same that I had.
  In my case, the drive tries to spin but it slips. Only the motor shaft rotates and the drive remains at low revolutions that were not even stationary.
  The problem was caused by the fact that the plastic part (black color) of the mechanism which engages the disc (CD or DVD) slips on the
  motor drive, axle and th couldn't do a full rotation or runs at the specified speed.
  The solution is to delete the article in plastic and put a small amount of super glue on the axle and then put it back.

  Where there is a similar issue, I hope that solve you it like I did.

• Need help, get message display driver has stopped working, but has recovered

  Had no problems until recently, my freezer of mouse and screen, then get message display driver has stopped working, but recovered it gets really bad, please help

  Hello

  1. what operating system do you use?
  2. What is the brand and model of your system?
  3. Once you get this error message?
  4. you did it before the issue of any material changes or software?

  Try the steps outlined in the methods mentioned below and let us know if it helps.
  Note: The following Microsoft Articles are applicable for Windows 7 and Vista.

  Method 1: Boot your system in clean boot mode and temporarily disable your antivirus software. Check if get the same error message or not.

  Step 1: Try now to the KB article to perform the clean boot:
  How to troubleshoot a problem by performing a clean boot in Windows Vista and Windows 7:
  http://support.Microsoft.com/kb/929135
  Important: After you used the clean boot in order to solve your problem follow step 7 to reset the computer to start as usual.

  Clean boot in XP:

  Try now to the KB article to perform the clean boot:
  http://support.Microsoft.com/kb/310353
  Important: After you use the clean boot in order to solve your problem follow the steps in the "steps to configure Windows to use a Normal startup state" section to start your system in normal mode.

  Step 2: Turn off the antivirus software:
  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
  Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks

  Method 3: update the driver for
  

  Updated a hardware driver that is not working properly:
  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  Method 4: Please visit the manufacturer's website and download the latest driver for your graphics card.

  Method 5: Windows 7 power save settings reduces the voltage to the video card too well when it is inactive for some video cards.

  To resolve this problem, disable the display (Plugged In) turn it off and turn off the display (on battery) power settings by using one of the following methods:

  Use the Group Policy settings:
  To resolve this issue by using Group Policy settings, follow these steps:

  (a) click Start, type gpedit.msc in the search box and press ENTER.

  (b) in the local Group Policy Editor, expand models of administration under Computer Configuration, expand System, expand power management, and then click display and video settings.

  (c) in the dialog box that opens, double click on turn off the display (Plugged In), click active, type 0 in the box to turn the display Off (seconds), and then click OK.

  (d) in the dialog box that opens, double click on turn off the display (on drums), click active, type 0 in the box to turn the display Off (seconds), and then click OK.

  Use the powercfg command:
  To resolve this issue by using the powercfg command, follow these steps:

  (a) click Start, type command prompt in the search box, and then click command prompt in the list of results.

  (b) at the command prompt, type the following commands:
  powercfg - X-monitor-timeout-ac 0
  powercfg - X-monitor-timeout-dc 0

  Get back to us if the problem persists.

• What can I do this message-"Toshiba DVD Player has stopped working"

  Hello

  My DVD drive used for good work... and then I installed iTunes.
  He then worked for a while, but only by using "Run as Administrator".

  After a few weeks I started getting the message "Toshiba DVD Player has stopped working".

  I uninstalled iTunes - and uninstalled and then re-installed DVD player - but it still doesn't work!
  Any solution please?

  Thanks in advance for your help.

  Ms. Q_reeus

  My solution is to remove a Toshiba DVD drive and install VLC player. You can get it for free.
  It can play all video formats, and you don't need additional codecs.

• Satellite M50D-A-10W - display driver has stopped working while gaming

  Hey guys I just bought a toshiba Satellite M50D-A-10W and I have a very annoying problem...
  When I play in dota 2 sometimes I get a massage like: "display driver has stopped working" or answer

  I remember exactly, and the freezing of the game and then screen I need leave the game and reconect. If you can help me guys, I'll be very grateful

  Rare Hi

  This message is certainly created by the installed graphic card driver.
  I can't say for sure why this happens, but I recommend you to reinstall the graphics driver.
  In most cases, this should fix problems with gambling.

  Greetings

• HP pavilion n203tx 15: Amd driver has stopped working and has recovered

  Hello ive been using this laptop for 2 years now and ive started suddenly get this error "amd driver has stopped working and has recovered" and sometimes one of the apps I open freezes and then I get BSOD with errror "AMD pilot State failure" any help would be appreciated.

  my laptop is Hp Pavilion 15 n203tx im using windows 8.1 I have amd radeon hd 8670 m graphics card

  Thanks in advance

  Hello

  Try this

  install the following in the same order

  Chipset: http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63965.exe & Reboot

  Graphics: http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64573.exe & Reboot

  BIOS: http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73288.exe & Reboot

  Or if you have assestent installed on your laptop supports HP run all updates of pilot who.