Help! My Sansa Clip + is no longer recognized by my PC when connected by USB port!

Reading, the latter time, ' said, 'written' only when connected. Normally, he alternates between the 'Reading' and 'Writing' when it is connected to the PC and, therefore, it USED TO BE recognized by the PC in these conditions. The device is not recognized in Windows Explorer as a device or disk as usual. I use Windows 7. The device is not recognized by Windows Media Player synchronization purposes: I can't synchronize playlists of music more.

You try to reset by pressing the power button / stop 20 seconds does not help.

Using different USB ports does NOT help.

The cable using different USB does not help.

Another computer has NOT appeared.

SOLVED BY TECH SUPPORT CHAT: Here is the conversation with the restorative troubleshooting following steps:

Jonathan Bailey is me:

Kyle Ahmed is the man of SanDisk tech support:


Of the troubleshooting information for "not recognized by PC.
***************************************************************************

Kyle Ahmed: Please tell me the exact model, color, and the ability of your Sansa player?
Jonathan Bailey: black, Sansa Clip +.
Kyle Ahmed: Please provide me with the ability as well?
Jonathan Bailey: I think it's a 4 GB
Kyle Ahmed: Please tell me when and where did you buy this drive?
Jonathan Bailey: Citrus Heights, CA, Jan 2012 target
Kyle Ahmed: If I understood you correctly, your drive is not getting recognized by the computer?
Jonathan Bailey: No, it is not when connected by USB.
Kyle Ahmed: Please tell me, are you using Windows 7?
Jonathan Bailey: Windows 7
Kyle Ahmed: I understand. Please connect the player to the computer.
Jonathan Bailey: It should say READING and WRITING.
Kyle Ahmed: very well. If you please, right click on computer and select manage.
Kyle Ahmed: Click Device Manager in the left pane.
Kyle Ahmed: Sansa player will be displayed in the right-hand of Device Manager: 1. USB mass storage device
(if the player has MSC) 2. portable (if the player is set to MTP mode)
Jonathan Bailey: he is profiled as a Portable device Sansa Clip + 4 GB
Jonathan Bailey: a yellow exclamation point icon
Kyle Ahmed: right click on the drive with the error indicator and choose uninstall.
Jonathan Bailey: icon done, went
Kyle Ahmed: In the top menu, click Action, and then select search the hardware changes.
Jonathan Bailey: said device still WRITTEN in reading
Jonathan Bailey: said ball driver software not properly installed
Kyle Ahmed: very well. Please disconnect the player from the computer.
Jonathan Bailey: ok, says still WROTE
Kyle Ahmed: Please press on and press and hold power for 20 seconds to turn it off.
Kyle Ahmed: Then, press and hold the Center button while connecting the device to the computer.
Kyle Ahmed: It is on the first view the drive between the up/down/left/right button.
Kyle Ahmed: This allows the computer to recognize the drive as a removable storage as well
You should see it in the devices with removable storage section in the computer.
Jonathan Bailey: it says CONNECTED then he says SAN Disk alternately
Kyle Ahmed: Check if the drive is recognized by the computer.
Jonathan Bailey: there is now a SANSA CLIPP (F): in my Windows Explorer navigation pane
Kyle Ahmed: It seems that pilots of the PSG of your computer went corrupt due to which your
Player is recognized not earlier. In this case, what you have to do is to reinstall Windows Media Player or
change the USB mode of the player to MSC permanently solve the problem. But the MSC mode will not allow you
by creating playlists with Windows Media player to transfer songs from your player.
Jonathan Bailey: Windows Media Player Sync now recognizes "SANSA CLIPP"
Jonathan Bailey: I need Windows Media Player synchronization capability or the Sansa is not good for me.
Kyle Ahmed: Jonathan, please check if the player is displayed under the Portable devices or with
Removable storage in the computer (Explorer)?
Jonathan Bailey: It's showing under devices with removable storage in the computer (explore).
Kyle Ahmed: Please disconnect the player from the computer.
KKyle Ahmed: Please activate the drive.
Kyle Ahmed: Then go to settings > system settings > USB mode.
Kyle Ahmed: Then in the player's main menu, go to settings > system settings > USB mode.
Kyle Ahmed: PSG and click the Center button to confirm.
Kyle Ahmed: very well. Now, connect the drive to the computer and check if she gets recognized or not.
Jonathan Bailey: OK now recognized as his former self again.
Kyle Ahmed: If the player is now recognized and alos appear in Windows Media player, I'm wrong?
Jonathan Bailey: I have not checked the media player yet
Jonathan Bailey: it is recognized in Explorer
Kyle Ahmed: Please disconnect the player from the computer.
Kyle Ahmed: To check the version of the Firmware of the player.
Jonathan Bailey: ok, it says REFRESHING YOUR MEDIA
Kyle Ahmed: very well. I would like to know once you are in the main menu of the player.
Kyle Ahmed: Go to settings > system settings > Info.
Kyle Ahmed: Give Me the version of the firmware of the drive please.
Jonathan Bailey: Version V01.02.16A, isn't it?
Kyle Ahmed: It seems that the version is up-to-date.
Kyle Ahmed: The reason why it took more time to update the media earlier must be because of the large amount
songs that have been transferred, which can take the time to read.
Jonathan Bailey: OK, for 2 500 songs, it usually takes about 15-20 minutes
Kyle Ahmed: I understand.
Kyle Ahmed: You have faced a temporary problem that was solved by resetting the player and refreshing the drivers of your computer.
Kyle Ahmed: You should not face additional problems.

Tags: SanDisk Sansa

Similar Questions

  • Need HELP! My Sansa Clip + is no longer recognized by my PC!

    In fact, when I connect my Sansa Clip + to my PC via USB, it will recognize in 'My Computer' for a fraction of a second & then it will disappear! The disc for my Sansa will be apear for 2-5 seconds & then bam, gone.

    Sometimes the Sansa Clip + will reappear again at my drive after leaving connected, but even once, it will appear only for a fraction of a second & disapear as he was immediately disconnected.

    After that my Sansa Clip + is going to just play the music as it was not yet connected to my PC with the USB cable. I don't think it's the same in charge when connected.

    I have an another spare Sansa Clip + & when I connect it to my PC with the USB cable even & the same USB port, it is perfectly recognised! No problem with that!

    My Sansa Clip dies or the USB connector on the end let go & not able to login properly?
    What I have to buy a new, or is it repairable?

    Have you tried to exchange the cables? Sounds like the cable you use (which connects intermittently or fresh) may have a loose wire or PIN.

  • How long it take restore iphone when connecting to the computer

    How long it take restore iphone when connecting to the computer

    Is based on the amount of data to restore. How long do we have?

    GB

  • Sansa Clip + 8 GB not recognized, windows 7

    Hello

    My new Sansa Clip + 8 GB is not recognized on my computer laptop windows 7.

    the message "Windows has stopped this device because it has reported problems. (Code 43) "is displayed when I click on the notification that appears

    any suggestions?

    FIGURED IT OUT!

    I can't use my mp3 player and dongle at the same time, his equal to 1 or the other!

    Thanks for your help

  • Sansa Clip + 8 GB not recognized on my PC

    I have windows 7 Home premium, SP1

    Used to have no problem to access the MP3 player.

    Now, I can only see the files in windows Explorer.  Whenever I try to copy the Clip, I get an error message:

    A device attached to the system is not functioning

    ~ or ~.

    The unit has stopped responding or has been disconnected.  This device supports audio files, it does not support. MP3 files...

    The second message is ridiculous since the Clip is loaded with MP3s.  Generic message...

    I tried to swith USB modes auto detect MTP and MSC, no luck.  I've removed the device and had windows to reinstall the drivers.  I downloaded the update from sansa and it says that it updated the firmware to V01.02.18A.

    I have run out of ideas to try and unfortunately, patience.  Any suggestions?

    Crazy... tried another USB port and no problems (USB mode was DPW).

    Whatever it is, I was able to load more songs, so I'm good.  Do not forget to use the slot #2

  • To connect to the PC - tab 8W - not seen when connected via USB - Help!

    My new 8W tab is not seen by the PC connected via USB. Both are Windows 10. Help!

    Out of curiosity I will pick up an OTG cable and let you know the result!

  • After reinstall, Windows Vista guest is no longer to set "network location" when connecting to a wireless network. How can I do it again?

    Hard drive failure, had to reinstall Windows.  Among other random things that are annoying, I noticed that Vista wonder is no longer for what kind of network, I connect to.  I fear it may default to private even if I connect to a public network.  How can I do ask the question again?

    Hello again Amit,

    Have you tried uninstalling and reinstalling your network adapter?
    See if Windows prompts when connecting to your network after the execution of a reinstallation of the card:

  • My new Kindle Fire HD when connected to USB causes files on my external HARD drive to go away, they come back when the Kindle is disconnected and after a reboot, any help please

    If after installation with kindle, connected external HARD drive disappears

    USB ports are usually "matched" in groups, called hubs root.  These root hubs then control and distribute the power to the USB ports.  If any device on one of the two ports, the hub root, requires too much power, the other port loses power.  When a port USB Hub root loses power, the devices connected to the port 'disappears' of the Windows session.  Normally, after you disconnect the devices from the USB port and reconnect them "must" bring these.

    A free USB powered hub can help.  These allow usually additional power over USB ports, on its own USB ports.

  • My Sansa Clip Zip no longer works!

    Hi, even after a solft reset then press again, Carlin in, without reacting!

    What can I do?

    Support said it was a real problem, coincidentally, amazon give me a refund (after 6 months), I just buy a new, hope that it will not faill after a few months...

  • USB device not recognized when connected to Toshiba Port Replicator II

    I recently bought the Replicator above, loaded the software, restarted my computer and only then connected the device according to the instructions.

    I get the error message "unrecognized usb device".
    When I go in my gear and check for driver for this device 'unknown' told me that no drivers have been shipped for her

    So my Replicator does not.
    I deleted the software and reloaded with the same result

    I have a laptop Tecra A8 running Windows XP Service Pack 2
    Any help or suggestion would be appreciated

    As much I know PortReplicator II only is not supported for Tecra A8. According to the sustained specification is Port Replicator III + only.

    If you try to use the option not supported, it is not easy to give any help.

  • computer laptop power adapter / battery not recognized by the laptop when connecting

    Please help I just buy a new battery it works fine but I realized that when I unplug the adapter and put it back again when the tower is on it does not recognize it and when I turned off the computer and put it... it will normally recognize and keep on even though I started the computer, but if I just remove it and put it once again it is the same thing again and again... I have compaq hp c740EE windows vista

    Hello

    Could be a BIOS problem. And it is more likely to be the charger circuit that the
    battery although anything is possible. Definitely check with the support of Compaq and ask
    in their forums because this could well be a known issue with a hotfix.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • iPhone not recognized in some applications when connected

    My iphone does not display when connected to my iMac in the Capture of images, Photos or Imovie. It appears when it is connected to iTunes.

    Is there a setting that is the cause?

    connect the iPhone and reset when it is connected

    LN

  • MacBook pro not recognizing the correct password when connecting

    When I try to login, it rejects the password - if I change username, then return that he recognizes her!

    Hi Richard2938,

    If your password doesn't work intermittently, first try to restart your computer.  If the problem persists, use the S.o.s. Keychain utility to repair your login keychain.

    Keychain Access: If you have a problem with key ring

    Otherwise, you can reset your password to admin (login):

    Change or reset the password of a user account from OS X

    Take care

  • Sansa Clip - computer does not recognize the music file

    I have a Sansa Clip 8 GB. It works OK. It connects to my PC (Windows 7) and fees. But when I open the music from the PC folder there is nothing in it. There is the music of the clip and he is playing. But nothing in the folder on my PC. The clip has the firmware version: v02.01.35A. His car is up to date. Any ideas?

    Try changing the drive USB MSC mode by going to settings > system settings > USB. If you still don't see the files, try MTP mode. Files transferred in a mode are invisible to your PC when it is connected to the other mode (files transferred in both modes are still visible by the player himself, that's why they play even if the PC cannot find them). The third mode, "Automatic Detection", should be avoided because it can change between the MTP and MSC between sessions without warning, according to the whims of Windows.

  • Sansa Clip + doesn't turn does not on

    My Sansa Clip + 4 GB consume fresh, then off. but when I connected to the power supply for the load, it dosent turn on. I think there battery problem. So what should I do to load and put to work?

    He has this problem 2 years ago. but after 2 days, I connected to load sansa worked, but now it dosent work.

    Thank you all

    I got the answer

    I hold the power for 30 seconds and it worked.

Maybe you are looking for