Help, please! ... Overheating laptop v3-551-8883 Aspire?

Hi, in Christmas mental disabled sister, I bought a laptop Aspire v3-551-8883. She loves him and he allows her to stay in touch with the people and face. She called me last week because she had problems with her. I am far from being an assistant tech but I can usually work my way through the computer problems without too much trouble.

The computer seems to be...

(1) bogged down with malware or a virus

(2) overheating and shutdown

It was not easy with it overheating and turn it off, but I managed to erase the hard drive and do a fresh install of windows 8 (which it came installed with). According to me, which would have eliminated most of the malware and viruses.

Initially I thought that the overheating could be due to the malware or virus, but even after I reformatted it maintains power off after 15-20 minutes.

I've seen several videos and messages on the problems of fans and I think that's probably the fan. I can see the rotation of the fan when the computer is turned on but it nevers seems to go fast enough to cool the machine (and the 'exit air' area move same tissue, when placed in front of him).

SpeedFan will not identify the fan if this program does not help.

The laptop is less than 1 year - would it still under warranty? (I did not buy a good scope)

I don't want to make a history of sobbing, but my sister was in tears when I told her that I couldn't still attached to his computer.

Can someone please offer me some advice or assistance?

Thank you

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Hello

Sorry that your sister is not able to use the computer, but you said, that the device was bought last Christmas, especially the unit will be under warranty because the units should be delivered with a min of 1 year warranty Manufaturers, in order to better support technique acer & can the guarantee may not support accidental or things as such damage , contct acer, they should help you. See you soon

Tags: Acer Software

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