Help [problem activation subscription Cloud]
Day 1 April 2016 cloud creative bought the package for the teacher. Since then I try to install and being in agreement with the trial. The payment has already been accepted. My computer is an Imac and Yosemite operating system. Please can someone help me. Don't know how to communicate with Adobe. Thank you
[Title edited for clarity... MOD]
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
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Hello, I had a problem installed the trial of some adobe programs I wanted with cloud creative worked well and when whas trial on I bought cloud creative adobe but when I connected and installed the programs I wanted to use it think that I don't have an activation key I checked several times if it active whas reainstalled creative cloud and also other programs that I wanted to use several times it's on my laptop and I also installed it on my desktop with the same account and I did not have a trial on my desk until I just installed the current version that I bought and it works well, but it does not work on my laptop with the excact same account
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Please see the below help documents:
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Kind regards
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I paid $21,64 and registered as a student for creative cloud. When I installed photoshop, he says that my demo 30 days began. How can I activate photoshop to recognize my membership?
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Concerning
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Hello
Hello, I do not know what to do.
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in local appdata, rename in oobE old ooBe
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Sorry for English I'm french speek!
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Subscription active creative cloud but always showing trial?
Hello
I currently have an active subscription to creative cloud for Photoshop. I wiped my PC just recently (Windows 8.1 - custom build), and on redownloading photoshop, she asked a serial number Photoshop launch when I use my log-in. I followed all directions:
-Change of English International management
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... but nothing seems to work. Any ideas?
Ask the serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Guinot
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I have a Lenovo Windows 10 PC and have encountered some problems with creative cloud recently.
More important, I'm currently unable to open one of the applications. My membership is up to date when I check on the website of Adobe, but I ran into a problem where some kind of loop connection is produced, never allowing me to open an application. I used alternatives at the same time, hoping that it was a software bug. But recently, I'm only invited to use a trial version of the software and never reach the login screen after that trial is in place, as it is in a loop 'Validation of software '.
I have many problems with the Pro premier in recent months as well, but this is probably not the forum for these questions. I appreciate any direction or help get the apps don't works for me even once, I'm a bit sick of the use of Pixlr free when I paid for Photoshop.
Must what information I provide?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a real problem with creative cloud.
I have a real problem with creative cloud. I bought two plan of creative photography of cloud. Then I downloaded Lightroom, but then I saw the button with the marker 'buy', what is it? I need to buy it again? Please, help me!
You only need one subscription
To cancel a see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link cat from Monday to Friday
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. " -
Hola, tengo mi Suscripcion a problem with Creative Cloud, al momento los programas use sale me el message of Quebec tengo version prueba puedo hacer para el problema delivery
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina
Hi Nina,
This link might help: cloud creative activation and troubleshooting of sign-in
Kind regards
Sheena
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I have an active subscription (Muse), but I have a demo version of my product
Hi all
I have an active subscription (Muse) but I have a demo version of my product in the cloud creative and even when I log into my account, I have a demo version of Muse... Any difficulty?
Welcome,
Erwin
Could you please join the support team and let them help you with this
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Trial Microsoft Azure - charged but without active subscription
I was charged $2, but it says that I don't have an active subscription help
This issue is beyond the scope of this site and must be placed on Technet or MSDN
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I agree twice. Please help terminate a subscription.
I agree twice. Please help terminate a subscription.
See: cancel your Adobe Creative Cloud membership
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
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I want to cancel my subscription Cloude Creative
I want to cancel my subscription Cloude creative?
Cancel your membership Adobe Creative Cloud
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
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Problems with Creative Cloud Desktop on the migration of the old MacbookPro to new MacbookPro
It is not a question but more my recent experiences with migrating from an old (mid-2010 MacbookPro 17 ") to a new MacbookPro (mid-2015) and the consequences regarding the CC Apps.
I didn't know that he would have problems with creative cloud during the migration process (or I don't think there should be), but clearly there is something about how Adobe Connect all of the CC following your computer as part of the license agreement which means that you cannot migrate right and it will be honky dory (that's Aussie for you beauty or top notch or large if you) prefer) just like any other piece of software on my laptop that comes with a software "KEY" to the license. Every other piece of software migrated perfectly and works perfectly without having to reenter the KEYS so he beat me that Adobe makes it so damned awkward... but anyway... it is what it is. The fact that the license agreement allows you to have the software installed on 2 machines is another reason it intrigues me that you cannot migrate seamlessly.
What alerted me on an issue after that migration was that Desktop CC crashed suddenly on a cold start. So I looked at these forums and found a thread that explains how to remove Desktop CC and reinstall. It worked but later in the day after a reboot it CC Desktop crashed again. Put it back, once again failed. Discovered that the preferences Office CC file has not been deleted by the CC Office uninstall App manually deleted, empty the trash, rebooted, reinstalled and it worked. Next reboot, it crashed it again. What the...
Now I'm about to throw the laptop out the window, but it became clear that I had to remove every single application under the CC and then clearing debris NOT removed by uninstall of applications. It became a nightmare after nearly 6 hours of effort.
From 23:00 last night I gave her one last shot. Uninstalling, cleaning of CC tool, kill everything, throw it in the trash, reboot and reinstall. Sam with my fingers crossed and poof, it just. Winner winner chicken dinner. Click on install both applications LI and PS, then set the computer laptop do not sleep and stop at the bed. In the morning, she did, and after a reboot, everything is good. SO FAR.
Hope this might help someone else who is having similar levels of grief.
Chris
Thank you John, but I already figured that out as you would have assumed my post. Also, I've marked as supposed message answer because I've sung on the first sentence was that it was more a comment for the benefit of others who experience the same issue. Not sure how it has changed state is an unanswered question.
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