Subscription active creative cloud but always showing trial?

Similar Questions

• At Adobe MAX, we received an annual subscription of creative cloud but how to activate it?

  At Adobe MAX, we received an annual subscription of creative cloud but how to activate it?

  You enter the code that you have received, so he is credited on your account and then simply download the CC app and connect. Refer to this:

  Redemption code help

  Mylenium

• I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and

  I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and how to convert my membership to which? Thank you, Linda

  You can opt for the one application CC if the product is available. The CC app cannot be designed according to the choice.

  We bundle for Photo Shop bathroom & light only.

  Concerning

  Stéphane

• I just changed my computer and I have a subscription with creative cloud but my account settings now say that I have not...

  I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...

  Hi Mike,.

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I have a subscription to creative cloud, but do not have access to acrobat reader dc

  I have a subscription to Creative cloud which says that I have access to the full version of Acrobat Reader DC. However, when I open Acrobat Reader DC and I connect with my creative cloud user account, I get only have access to the free version of Acrobat Reader DC, which excludes features such as PDF editing functions (delete page for example).

  Hi tweedie,

  Please download Acrobat DC of your application in creative cloud on your system.

  Then you can 'Edit PDF' under the Tools menu in Acrobat DC. Acrobat Help. Edit PDF files

  Let me know if you need additional assistance.

  Kind regards

  Meenakshi

• I regularly pay my subscription student Creative Cloud, but I still only have access to the trial versions of the programs.

  I can't understand how to access the support chat, and my subscription is for one year and was renewed in November.

  My billing information are up-to-date, regularly, my credit card gets charged and the Bills on my account are up-to-date as well.

  Whenever I try to contact support, it tells me to use the cat from 09:00 to 17:00, but there is no link to start the chat or access.

  I would really like to be able to use the products that I pay for.

  What should I do?

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• Subscription to Creative Cloud but cannot use software

  Hello

  I have sign up for cc student and downloaded the software I want to use, but I am unable to start.

  I'm working on a windows PC 10 and already tried to disconect reconnect Creative Cloud app.

  I also tried to restart my computer but it remains that I don't have to subscribe to a plan that I paid for this

  Thanks in advance for your answer.

  Hi Martin,

  You can follow the thread: creative software says cloud my free trial has expired, but I have a paid subscription for the solution.

  You can also follow article: 'Renew your membership' message when you start an Adobe Creative Cloud application that will help you solve the problem.

  Let us know if it works for your or not.

  Thank you

  Yann Arora

• Problems with creative cloud, Photoshop keeps showing trial

  OK, I had to reinstall the creative cloud to my computer. everything went smoothly with the installation, but when it was time to open Photoshop in the cloud he stated that the trial was on and it was time to buy to continue. I pay monthly for the service then why the problem does occur.

  Check your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html

  log out and then back to your office to cc using the same adobe id allowing you to check your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

• The University provided renewing his subscription student creative cloud, but the code does not work.

  I have been updated Creative Cloud, then update to Photoshop. When I open it it says that I started my 30 day free trial. I then went to my University for a new code site renew my account. The code provided for me did not work, I even updated my email on my account to my email to student, as site Web of the University said that it may be useful. I am still unable to renew my account. Thanks in advance!

  Hello

  Please see the following links:

  Serial numbers, purchase and product codes codes | Schoolgirl and her teacher editions

  Redemption code help

  If you still need help, mention code in a personal message, I will check and let you know if the redemption code is valid or not.

  Let us know if that helps.

  Kind regards

  Bani

• HELP I bought a subscription for creative cloud but Im going more to need, I want to cancel and get a full refund.

  Hello, its been less than 30 days since my subscription launched so I wan to cancel now and get a full refund, please.

  Thanks in advance.

  Hi rogerbl,

  Please see the help document following cancellation request:

  Cancel your subscription or membership. Creative cloud

  For refund, please contact support:

  Contact the customer service

  Kind regards

  Sheena

• Hi, I tried to install creative cloud and always shows error 201.

  I contact Adobe support, received an email, follow the steps and the 'error 201' persist.

  Hello

  Please refer to the instructions contained in the links below, this should help to solve the problem:

  Error download or update Adobe Creative Cloud applications

  Error 201

  Error 201; CC constantly disconnected desktop application, will not download again

  Download error code: 201

  Re: what is the installation 201 error code?

  Re: Error Code: 201

  Let us know if that helps.

  Kind regards

  BANI

• I have a subscription to creative cloud but my new Indesign, illustrator and photoshop are coming as trial versions

  I downloaded CC2015 of InDesign, Illustrator and Photoshop, but when I try to open them, they come as the 30-day trial versions.  Why?

  Hello

  Could you please disconnect and reconnect to the application of CC desktop connect and disconnect activate Cloud Creative applications with the Adobe ID with which product was purchased.

  ^ Ani

• I have a subscription to creative cloud but the apps that I came back to the trail mode and when it asks me to authorize their and connect it does not accept my idea of student as a Subscriber. I can connect to adobe and see my subscription valid if. idea

  When I login on adobe.com, it says I have a valid subscription. However, Creative said cloud I only versions available test and when I try to license it says I do not have a valid subscription under the same email that I log in.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I bought an annual subscription for just creative cloud, but the creative application of cloud is still telling me to buy the applications I already bought.

  I bought the annual subscription of creative cloud, but when I open the cloud creative download application, four of the apps that I need the most is a button saying 'buy now' why - what happens when I bought the all creative cloud, not just a software? Why am I not able to download anything I paid?

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I bought creative cloud, but I always shows me a "Downlaod trial" option on the computer application + Web site

  I just did an Adobe ID and bought Creative cloud half an hour ago. A single application (Photoshop) is being downloaded, but the rest of the applications on the Cloud Creative mac app say 'Try' / 'test Downlaod"instead of allowing me to download. I bought the Plan of all applications. Why is this happening?

  Are you this announcement with two pieces of identification? I just bought creative cloud, but I always shows me a "Downlaod trial" option on the computer application + website

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "