Help! Windows 7 will not be shut down/IE 9 problems such as wells or to several questions

Hello

I recently bought a new computer company beginning July 2012. Since day 1, Windows 7 Professional 32 bit not stopped correctly. I contacted HP multple times now and done several tests of material. They say this isn't a hardware problem. They advise that this is a problem in Windows and 'flash' of my system again. Before having to do that, I want to see if I can fix this without doing something drastic that. In addition, IE9 won't work as well on numerous occasions.

I tried following the steps in other posts in the community on windows does not stop but I can not even past the clean install. He refuses simply restart/stop. I don't know what else to do, but it's frustrating.

I updated my drivers HP as well and still no help. So, where should I go from here? I really need help and was shocked when I called the technical support to Windows and told me $ 99 has the right to fix. I just got this machine.

Help, please!

Thank you!

Hello

  1. What brand / model of the computer?
  2. Have what troubleshooting measures you already tried?
  3. What happens when you try to shut down the computer? Is there a code error or message?
  4. What is the problem you are having with Internet Explorer 9?
  5. What do you mean by " " I cant even get past the clean install ' ?
Try the methods provided and check.
Method 1:
Step 1:
Start the computer in Mode safe and try to shut down the computer. Check out the link and follow the steps.
Startup options (including safe mode)
http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode
 
Step 2:
If you are able to stop mode without failure, perform a clean boot and check. Visit the link and follow the steps.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: once the diagnosis is made, follow step 7 of section to configure the computer to start the Normal start.
 
Method 2:
Look for errors in the event viewer.
Open event viewer
http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer
What are the information contained in the logs of the event (Event Viewer)?
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer
 
Method 3:
Run performance and troubleshooting maintenance services system
 
Method 4:
Disconnect all external devices and then try to shut down the computer. Check if any external device is causing the problem.
 
Provide information more information by answering the questions so that we can better help you.
 
 

Tags: Windows

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    On the registry change windows click on file and select import.

    Navigate to the location where the fixme.reg file and select the file.

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    Microsoft KB article:

    http://support.Microsoft.com/kb/2642495

    Please come back if you need more help

    Thank you

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