Help - Windows crashes after installation of update today...

Hello

System: Windows XP 2002, Service Pack 3 (do not know how to tell whether 32 bit or 64 bit?  My graphics are 64-bit, I think)
Computer: Dell Inspiron 530
Processor: Intel Core 2 Duo CPU
Graphics card: ATI Radeon HD 2600 XT
1 browser: Firefox (updated today) 3.6.14
2 browser: IE 8.0.6001.18702
Flash: 10.2.152.32 (installed today)
Antivirus: Norton Internet Security 17.8.0.5
Firewall: Motorola SBG900 (mentioning only because it made me more questions in the past)

Tried the upgrade Firefox and Flash (for Firefox) today, as requested. Installed everything fine. Tried to watch a clip video on CNN.com and got the blue screen and the crash.

I uninstalled both and reinstalled. Crashed again.

I then tried uninstalling both still once and downloaded the Flash for IE to see if it was a Flash problem or a Firefox problem. This version crashed too - blue screen with an error message.

A friend thought it might be a RAM problem and asked me to clean my msconfig - I did. No solution.

I's went to the display manager provided the graphics card and then examined for updates for the device driver. Unfortunately, the system thinks I have the latest and greatest.

It is the measure of my computer knowledge. I don't know how to disable my Norton, and frankly, not sure it's a great idea, as it has my software firewall in...  Don't know how/why/if that would even help?

Here is the lower part of the error message I got one at the moment I am the blue screen crash (in which case it helps)...

STOP: 0X0000008E (0XBA490925, 0XA880D820, 0XE0000001, 0X00000000)
watchdog.sys base - address BA490925, BA90000, Date stamp 480254ab

A simpler solution for me would be if there was a way to recover the previous version of Flash... but it doesn't seem to be only an old archived version I can find...

Can someone help/offers solutions that a non-geek might be able to follow (and not spoil the other stuff on the computer)?  Thank you!  :-)  It lasted four hours and counting so far...  Any help would be greatly appreciated.

Thank you very much!
Liz

Liz,

Stop it!  Cancel not toolbars, do not uninstall codes.

Start your computer.  Once everything is calm, open: http://www.adobe.com/products/flashplayer/

Place the cursor over the flash window, right-click, choose settings, search for "hardware acceleratio" and uncheck it.

They will try to tell you, this is your driver, but some adobe-wingnut has a buffer uncontrolled in its code.

Anyway, it is fixed in the next version.

Tags: Flash Player

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