Help with authentication error [R0107005]

OS X 10.10.1 and Thunderbird 31.4.0.

I have two accounts with my ISP (Time Warner). Both use the same password. Suddenly, I am unable to send one of these accounts (works well for months). There has been no change before this problem. After that the problem began, I've updated Thunderbird to 31.4.0.

When I try to send from the affected account, I get this error message:

An error occurred while sending mail. The mail server responded: authentication is needed before sending it [R0107005]. Please make sure that your e-mail address is correct in your e-mail preferences and try again.

I am able to send from this account by using the access webmail, but not Thunderbird.

Troubleshooting information follows. I appreciate any assistance.

 Application Basics
   Name: Thunderbird
   Version: 31.4.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profile Folder: Show in Finder
   Application Build ID: 20150109111741
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) mail.twc.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.roadrunner.com:587, plain, none, true
   account4:
     INCOMING: account4, , (pop3) mail.twc.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.roadrunner.com:587, plain, none, true
 Crash Reports
 Extensions
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.4.0
     font.internaluseonly.changed: true
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: 677c277e-84f2-5245-9c66-47b73a933dc
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1422571014
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 85899344
     plugin.importedState: true
     plugin.state.adobepdfviewernpapi: 0
     plugin.state.divxbrowserplugin: 0
     plugin.state.silverlight: 0
 Graphics
     Vendor ID: 0x8086
     Device ID: 0x a26
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 OpenGL
     AzureCanvasBackend: quartz
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: quartz
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

I have read how to have multiple identities of SMTP and followed the instructions. It works fine now. Thanks again for your help.

Tags: Thunderbird

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