Help with HP Deskjet Ink Advantage 2020hc

Why, after printing a document, my printer always paper jam, all paper came out whit no impression, just out of the plateau, until no more paper... After that my stil printer flashes error "paperjam" of Pentecost

Welcome to the @onnes forums.

I read your post on your 2020hc Deskjet Ink Advantage you showing a paper jam. I have a suggestion to help you. If not, please try calling HP directly to see about a job or a replacement printer!

Follow the steps described in this guide:

A "Paper jam" Message appears on the computer

Details of HP:
If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

Have a great day, thanks for posting in the community!

Tags: HP Printers

Similar Questions

  • DeskJet ink advantage 2020HC: printer do not recognize the cartridege

    My HP deskjet ink advantage 2020hc series recognize not either of the cartridge.  Sometimes it don't see the black sometimes the color.  I bought a new cartridge for black ink because I thought that that was the reason why the printer can't see the ink but it got worse.  Before that, I have to go out and plug the power cord connected to the printer whenever I need to print.  but now even if I do this it does not print.

    Welcome to the HP community @Lourdes66,

    I understand your 2020hc Deskjet Ink Advantage is no longer printing problems cartridge in the unit, and I wanted to tender hand to try to help. I have done research through troubleshooting guides and would you try the steps listed in the guides below. If the printer continues to give you an error of ink cartridge, the printer still does not print, contact HP directly to see about a replacement of the printer. I'll leave their contact details for you below.

    HP Deskjet 2020 2029 printers - error "ink" cartridge carriage stalled appears

    Printer HP Deskjet Ink Advantage 2020hc series - one "Error Message incompatible cartridges on the computer"

    Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

    I hope I helped!

    Contact HP:

    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on: contact HP options - click Get phone number
    File number and phone number are displayed.

  • DeskJet Ink Advantage 2020hc: 2020hc HP Deskjet Ink Advantage prints incomplete documents

    My Deskjet Ink Advantage 2020hc sometimes prints a unfinished documents. I mean, it's it stops in the middle of printing processes and then he comes out with an incomplete text or images. After that, he will continue to re print the same page again, even if I was clear only one copy to print.

    I already checked the cartridges to see if that is causing the problem, but unfortunately, it is not.

    Hello

    I think that the driver must be reinstalled, please use the link below to download and install the driver and check if it works.

    Lnk: DJ2020_1321 - 1.exe

    Concerning
    SATISHP4
    Click on icon "thumbs up" If the question is answered and resolved.

  • SIMATIC PC 677 '19' TOUCH WITH HP Deskjet ink advantage - k109g printer

    Dear Sir.
    I configured the above said also printer HP DESKJET INK ADVANTAGE K109g computer laptop & his work. But I use the same settings for our SIMATIC PC TOUCHSCREEN pc 677 '19' as Panel hmi runtime (containing windows xp have construction 5.0 - operating system) this device & its unable to make simple impressions (not supporting). so please help me sir...

    Thank you & best regards
    Rohan Yelgurty...

    Hi Rohan,

    What you have said, it seems that you have a problem with the XP operating system on the computer cannot print on the printer. HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

    I would like to know what are the errors you receive?

    http://www.HP.com/go/tools

  • With the help of HP Deskjet Ink Advantage 2060 All-- One Printer - K110a with HPLIP Linux in

    Hi, guys!

    I recently bought this printer and have unsuccessfully to obtaining HPLIP to recognize.

    I downloaded the latest HPLIP software and run the script to install, but still no joy.

    I can use it as a printer, like Ubuntu Linux recognized, but the Scan function and the ink level functions do not work.

    I already had a PSC1350 All-In-One which has worked flawlessly with HPLIP.

    I tried to switch to the HP Linux web site (http://hplipopensource.com/hplip-web/supported_devices/index.html) but it ihas been down for the last 2 days, with a notice indicating that it is down for maintenance.

    I also tried to use SANE to detect the passage of scanner of the printer, but nothing helped.

    Anyone know if HP will add this printer to the HPLIP collection?

    Kind regards

    Roger

    Now works perfectly with the latest HPLIP package.

    Worm 3.11.1

    HP-Toolbox works with all the functions for the maintenance of the printer.

    A SANE backend is provided and scanning works perfectly.

  • Error scanning WIA for Deskjet Ink Advantage 2060

    I can't scan with a Deskjet Ink Advantage 2060.

    HP Print and Scan doctor said that the error is the Windows WIA. It says HP TWain scanning and other tests are fine, not that I know how to do a TWAIN scan with it.

    Reading another post, I can confirm that "detecting hardware Kernel ', 'Windows Image Acquisition (WIA)' and 'RPC Remote Procedure Call ()' is running in automatic mode in the services list.

    My printer reacts to an application to scan and seems likely to be an analysis sometimes, but the software seems to act as if it receives nothing back from the scanner?

    I've uninstalled and reinstalled all the drivers twice without success.

    Reading http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/cant-get-HP-Office-jet-to-scan/m-p/1785313/highlight/true#M41216

    I tried another USB on my computer, and hey presto! He works all of a sudden!

    Looks like the HP scanners cannot handle all USB connectors. Odd.

  • Problem with printer HP Deskjet Ink Advantage 3515

    Hello. First of all, I would like to wish all a happy new year!

    I recently bought a printer HP Deskjet Ink Advantage 3515. The printer works fine (prints, scans, and copies). There is only one problem with it. It returns me an error when I l ' turn off. This happens very often, but not always, it is a little annoying. The error appears as: ERROR CODE SM_MODULE C 0X02B7C2ED (the error is also shown on the image). I tried to Google the problem but without effects. I don't know what could be the problem. Can someone help me please, because I have no idea what could be the problem. Thanks for the replays.

    This problem has been resolved. It was my router D - Link DIR-615 which was causing the problem all the time. When I changed the router to another at the beginning of the printer stop normally.

  • HP DeskJet Ink Advantage 1515: prodlem print text with black letters

    Hello. I have the Hp DeskJet Ink Advantage 1515 AIO for 3 months. In the last month, I have a problem with the color black. When I print the text with black letters that some lines are not printed, but if the same row is a different color than black, the line is printed correctly. What could be wrong? I installed the latest drivers and I run cleaning and second level cleaning. I send you some samples of prints (I printed that document several times with the same result). Thank you.

    Hello @geopap,

    I saw your post about the problems you are having with your black cartridge and I might have some suggestions that you might try.

    1) are you using genuine HP ink cartridge? HP recommends that you use genuine HP cartridges. HP does not guarantee the quality or reliability of the ink cartridges not HP or full HP ink cartridges. If you don't use a genuine HP ink cartridges, the steps in this post could not solve the problem you experience. We could also see how supplies no HP compared to reloaded cartridges or reconstructed according to the buyers lab report.

    I also see the limited warranty for cartridges HP ink and print heads replaceable by the customer of consumable inkjet HP.

    (2) you mentioned that you had this printer for 3 months - is always the original ink cartridge that came with it? Is is possible that the cartridge is empty, you have tried a new cartridge yet?

    The following information is in this article; Using ink in ink jet printers - it addresses different aspects of using ink with HP printers.  Ink is used in a number of ways throughout the inkjet printing process. In general, ink in a cartridge of ink is used for printing of documents, photographs and these other materials. Some ink, however, must be used to maintain the health of the print head; little ink is residual; and little ink evaporates.

    HP offers two models of General inkjet print head: integrated into the ink cartridge (integrated print head: HPI), and a long lasting printing head integrated to a printer that has individual ink cartridges (IIC).

    There are several circumstances where color ink may be used mainly to improve the print quality and sometimes improve printer reliability, even if the document appears to be just black text-and-graphics. Many printers HP uses chemical interactions to improve the quality and permanence of the black paper text-and-graphics by adding a small amount of color ink in some black areas. A few dark images that have black air may contain a combination of inks, black and color. For photos and images in black and white, a mixture of colors called 'composite black' can be used to achieve the image quality greatly improved and more fluid gray tones that can be accomplished with only black ink. Some inkjet printers use black ink, Pigmented, which is incompatible with a bit of photo inkjet paper. In this case, the dark or black areas are composed of color inks. Page performance test is carried out with all the cartridges (black and color), installed in the printer. For more information, see inkjet by page .

    (3) you can also try the suggested steps:

    Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

    I look forward to hear from you!

    Thank you

  • HP Deskjet Ink Advantage 1515: How to scan a legal Document with HP Deskjet 1515

    Hello! I want to know if I can scan a legal document size with my HP Deskjet Ink Advantage 1515.  I have also tried I scan A4 document, but the lower part is also cut.  I know with other scanners, it has an option to insert the file into the printer and it will scan from there... I couln can't parse my file as then, either. Help, please.

    Thank you!

    Hi @MikasaD1515,

    Welcome to the HP Forums!

    I see you're wondering how to scan a legal Document with HP Deskjet 1515. I'm happy to help you!

    Depending on your printer specificationsand user guide, sweeping glass maximum size is 21.6 x 29.7 cm (8.5 x 11.7 inches). Whereas legal Documents is 21,59 x 35.56 cm (8.5 x 14 inches).  This printer is designed for the digitization of paper ordinary size 8.5 x 11 only.

    I hope that this information clears things up for you!

    "Please click the Thumbs up icon below to thank me for having responded."

  • HP Deskjet Ink Advantage 3545: Printing with hp deskjet 3545

    I am unable to do a duplex with my printer is HP deskjet 3545. Please guide me with adequate instructions according to my OS is Windows 8.1 (64-bit).

    Hello

    Please follow the steps in the link below to fix the problem:

    http://support.HP.com/us-en/product/HP-DeskJet-ink-advantage-3540-e-all-in-one-printer-series/5285945/model/5285992/document/c04402029/

  • Help - HP Deskjet Ink Advantage 2010 printer K010a

    I lost my CD to install my printer... can someone help me to install it?

    Name of the printer:

    HP Deskjet Ink Advantage 2010 printer K010a (CQ751A)

     

    New here im (12 years need assistance) 

    Hello

    To choose the right operating system for your computer download from the following link:

    http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&DLC=en&product=4157335

    Good luck.

  • HP Deskjet ink Advantage 1505: anyone who can help to download my printer

    Microsoft took upon themselves to high-load Windows 10 on my system at home without notice. Everything is going well except my printer has decreased its capacity for analysis. I uninstalled the printer and cannot reload I was previously on 7.

    @erewhon

    If the printer is actually the Deskjet 1510 series, for example:

    HP Deskjet Ink Advantage all-in-One Printer 1515

    then

    Full software features:

    File name: DJ1510_188.exe

  • HP deskjet ink advantage 5525:2 - sided printing with hp 5525 deskjet ink advantage

    my hp 5525 deskjet ink advantage is supposed to print 2 sides pages automatically but can not get the hang of it, there is no option in the print properties

    Thank you rayyally!

    Here is the direct link for the driver to full functionality, you need to install completely.

    HP Deskjet full feature software and drivers

    You should be able to analyze later. Please let me know the result

  • HP DeskJet Ink Advantage 4535: HP DeskJet Ink Advantage 4535 error Code

    Hello

    I tried to connect my printer to the new wifi and on the printer, the message of this code was displayed.

    You have no idea where is the problem? I rebooted the wifi router, but the result was the same.

    I thank very you much.

    Jan

    Hi @Maxan,

    Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community! I understand that you need to connect your printer to the network wifi and you get an error message. I'll be happy to help you.

    A remarkable work has been done trying to connect your printer to the wifi network before posting your question in the forums of HP. It's always a great pleasure to work with tech-savvy and technically customers sounds like you. Kudos to you for this. I am amazed at your technical skills, and we really appreciate your relationship with HP. We greatly appreciate you for doing business with HP and consider a privilege to share this platform with you.

    For greater clarity, I would need more information to isolate the problem to be hardware or software related.

    Other devices connect without hassle to the same network?

    After restarting the printer without any communication with other devices, you get this error message, or it goes back to the home screen?

    Is it possible for you to try this printer on a different network?

    We will first do a hard reset: as follows:

    • Turn on the printer.
    • Wait until the printer is idle and silent before continuing.
    • Unplug the USB cable to the back of the printer. If your printer has a network or a wireless connection, leave it connected.
    • Remove the cartridges from the printer.
    • With the printer, unplug the power cord at the back of the printer and the wall outlet or power strip.
    • Wait at least 60 seconds.
    • Plug the power cord into the wall outlet.
    • NOTE:
    • HP recommends connecting the power cord printer directly to a wall outlet.
    • Reconnect the power cord to the back of the printer.
    • Turn on the printer, if it does not automatically turn on.
    • The printer may go through a warm-up period. The printer lights can blink, and transportation could move.
    • Wait until the warm-up period ends and that your printer is idle and silent before continuing.
    • Reinsert the ink cartridges, and then close the ink cartridge access door.
    • Then try to connect to the network and check if it works.

    Please refer to these links for troubleshooting more: link 1: http://support.hp.com/ph-en/product/HP-DeskJet-Ink-Advantage-4530-All-in-One-Printer-series/5447926/model/5447927/document/c00489814/

    Link2: This error could be a jam of transport also. Please visit this link: http://support.hp.com/us-en/product/HP-DeskJet-Ink-Advantage-4530-All-in-One-Printer-series/5447926/model/5447927/document/c04718263/

    Link 3: setting up the wireless printer: http://support.hp.com/us-en/product/HP-DeskJet-Ink-Advantage-4530-All-in-One-Printer-series/5447926/model/5447927/document/c04719556/

    I really hope that the problem is solved without hassle and the printer works great. I hope this helps. Please let me know how it works. Just to say thank youPlease click the ' Thumbs Up ' button to appreciate my efforts in giving me a congratulations. If it helps, Please mark this "accepted Solution".

    Thank you and have a great week ahead.

  • HP Deskjet Ink Advantage 3545: Could not find a cartridge for my printer to the Canada

    Hello

    I bought a printer HP Deskjet Ink Advantage 3545 flipkart when I was in India. We used to but 678 HP cartridges for the printer. Recently, I moved to the Canada and you have the printer with me. I'm not able to find here compatible cartridges for the printer. HP 678 isn't available here, can you help me with the cartridges that can be compatible with my printer and are available here?

    Thank you

    Lanaud

    Hi Frank,.

    I'm sorry to disappoint you, but it is always advisable to check for a product prior to Computability such movement in another country.

    The HP Deskjet Ink Advantage series is limited to specific markets, and only available in some countries in Latin America, Middle East, Africa and Asia-Pacific, ink cartridge for the printer can be bought in in the regions where the printer is sold, there is no compatible cartridge for your printer in to the Canada or North America.

    As a reference, you can see the following table that describe what cartridge may be prosecuted for any HP printer in different countries:

    http://support.HP.com/us-en/document/c01766411

    Kind regards

    Shlomi

Maybe you are looking for

  • HP: bypass the password admin or power on password

    I went for a week and now the computer will not boot up it asks the administrator password or power on password... the password we had does not work He keeps giving disabled system 88850039 is not sure what type of hp, that's all I know it was bought

  • Change the appearance of the records

    I know that I have learned how to add photos and decoration to folders in Windows. I just don't remember when or what version. Anyone know if this is still an option? I am not finding anything, but I used to have manuals that had a section.

  • Office pro 8610 maximum scan resolution Jet only 300 dpi - WHY?

  • failure diagnosis

    Desk Top PC HP Pavilion a6847c Operating sysytemm Windows Vista Edition home premium during the weekly diagnostic test, he showed failed 1. surface scan test errror was HD535-2W 2. smart short self-test has no HD521-2W error What this means and how c

  • the police in firefox error

    I installed microsoft Plus 98 microsoft more children now the fonts in firefox and similar browsers is square I am using windows 7 ultimate 64 bit See photo http://i50.Tinypic.com/detshg.jpg