failure diagnosis

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• HP beats 15 laptop: computer drive HARD failure diagnosis

  Hi people,

  I'm a little angry, I hope one of you lovely people can help me with some advice. My wife tried using the contact HP online support face today, but did not get a useful answer. The laptop in question has still 2 months warranty on this subject and I would like this issue to be fixed before the expiration of the warranty.

  The problem:

  A month or two ago my wife said that the laptop occasionally runs slowly or freezes at random times, then started working again without problem. I'm on the laptop, run scans antivirus, temporary files clear and others with CCleaner, uninstall unnecessary programs and then turn off most of the autobooting services and programs with msconfig. Nothing really came from him, but he did and apparently not having problems while I used it.

  A week later, more complaints that the laptop was running slower than optimal, with another request to examine it. This time he did freeze while I use it, so I run ladies sfc diagnostics and memory, which came to own. Then it was time to try to run through the optimization of windows to speed it up a little.

  Has held a few weeks for me since then, always heard there are problems, but not having is not the opportunity to study.

  Last night I finally get around to running the diagnostics of HP at the start and check out the source (I hope!) of the problem. Hard disk check is coming up with an error indicating that the disk is not healthy, technical Department should be contacted directly. I saved the newspapers to a USB port, I'll post the results in the next post.

  The solution:

  Could I please have some advice on the best way to proceed on this matter now? I'd appreciate any help.

  Kind regards

  Jason

  2015-12-03 22:07:55 =.
  2015-12-03 22:07:55 5.9.0.0 EFI diagnostic system has started
  2015-12-03 22:07:55 load white Options
  2015-12-03 22:07:55 acquired SysDiagsBiosData2011 Configuration variable
  2015-12-03 22:07:55 HP thermal diagnosis Protocol not available
  2015-12-03 22:07:55 ID system: 22A 8
  2015-12-03 22:07:55 BIOS HP Image Interface Protocol Version 2.0
  2015-12-03 22:07:55 found 4 4 active processors, Max 4 processors
  2015-12-03 22:07:55 found 1 absolute pointer or protocols
  2015-12-03 22:07:55 0 found UART peripheral path node.
  2015-12-03 22:07:55 found touchscreen device
  2015-12-03 22:07:55 system family: = 2
  2015-12-03 22:07:55 PlatformLang reported as en-US.
  2015-12-03 22:07:55 selected language is currently (eng).
  2015-12-03 22:08:07 Player library initialization.
  2015-12-03 22:08:07 TscPerSecond = 065238C98h
  2015-12-03 22:08:07 installed protocol commands ATA DTDS
  2015-12-03 22:08:07 Found installed DTD ATA commands protocol supporting Packet orders!
  2015-12-03 22:08:07 found 1 hard drive.
  2015-12-03 22:08:07 drive CHIP 0 supported
  2015-12-03 22:08:07 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
  2015-12-03 22:08:07 found 1 optical disc.
  2015-12-03 22:08:07 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
  2015-12-03 22:08:07 ATA Total 2 records found
  2015-12-03 22:08:07 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
  2015-12-03 22:08:07 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:08:07 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:08:07 1 hard drive Total records found
  2015-12-03 22:08:07 1 total optical disk drives found
  2015-12-03 22:08:07 found 1 hard drives
  2015-12-03 22:08:07 found 1 optical discs
  2015-12-03 22:08:07 ID system: 22A 8
  2015-12-03 22:08:07 system model: = HP Beats 15 Notebook PC
  2015-12-03 22:08:07 system SKU: = K1S17EA #ABU
  2015-12-03 22:08:07 ID system: 22A 8
  2015-12-03 22:08:07 11 Type operating system image:
  2015-12-03 22:08:07 HARD drive 0 model: HGST HTS541010A9E680
  2015-12-03 22:08:07 0 Serial HARD drive: JA100A1F3B5JNM
  2015-12-03 22:08:07 0 ODD model: hp DVD - RW GUB0N
  2015-12-03 22:08:07 STRANGE series 0: M7FEB420920
  2015-12-03 22:08:07 DIMM 0 serial number: 000013A 4
  2015-12-03 22:08:07 DIMM 0 Part Number: AM1L16BC8R2-B1QS
  2015-12-03 22:08:07 BIOS revision: F.43
  2015-12-03 22:08:07 platform Vendor ID: 0 x 1022
  2015-12-03 22:08:07 Platform Device ID: 0 x 1400
  2015-12-03 22:08:07 only a single MEMORY bar (Index 1) is filled on the system
  2015-12-03 22:08:07 found EFI_HP_DIMM_ID_PROTOCOL
  2015-12-03 22:08:07 InitializeCeeLogs - no record found
  2015-12-03 22:08:07 BattInit: Protocol 2010.
  2015-12-03 22:08:07 start graphics system Menu diagnosis
  2015-12-03 22:08:37 quick test of the chosen system
  2015-12-03 22:08:37 calculation time to Test memory
  2015-12-03 22:08:37 total 7399 MB of memory, Free 7285 MB (1865128 Pages)
  2015-12-03 22:08:37 parm buffer allocation
  2015-12-03 22:08:37 case of test Init
  2015-12-03 22:08:37 calculated 0x000000001B9FDAC6 TSC ticks per MB
  2015-12-03 22:08:37 estimated duration total = 2181 s
  2015-12-03 22:08:37 battery test started
  2015-12-03 22:08:37 SmartAdapter: Protocol not available.
  2015-12-03 22:08:37 number of batteries 1
  2015-12-03 22:08:38 BattResetCharger: No.0 (success).
  2015-12-03 22:08:38 BattResetCharger: n ° 1 (success).
  2015-12-03 22:08:41 battery 0 returned 0 x 0000000000000001
  2015-12-03 22:08:42 battery result = 1
  2015-12-03 22:08:42 CPU test started
  2015-12-03 22:08:42 UDM Cpu start test.
  2015-12-03 22:08:42 features BIOS 0x003000093F899880
  2015-12-03 22:08:42 ID system: 22A 8
  2015-12-03 22:08:42 ===========================================================
  2015-12-03 22:08:42 starting CpuDiags.udm version 1.03 built 14 September 2015 10:24:13
  2015-12-03 22:08:42 CpuDiags.UDM full init
  2015-12-03 22:08:49 test complete CPU - result 1
  2015-12-03 22:08:49 Wireless Module check started
  2015-12-03 22:08:49 Wireless Module audit completed - results 1
  2015-12-03 22:08:49 test Board full system - result 1
  2015-12-03 22:08:49 SMART Check started
  2015-12-03 22:08:49 SMART audit end - result 1
  2015-12-03 22:08:49 short DST has begun
  2015-12-03 22:08:53 memory quick check started
  2015-12-03 22:09:02 hard drive DST Code 0: 7
  2015-12-03 22:09:03 hard Drive 0 DST Description: the previous self-test completed having the read element of the test failed
  2015-12-03 22:09:03 tested 20 MB in 10000 ms with 4 processors, the duration of the standardized test is 2000 ms/MB
  2015-12-03 22:09:03 test memory used 5241 Pages
  2015-12-03 22:09:03 check fast memory completed - results 2
  2015-12-03 22:09:03 code DST hard drive 0: 7
  2015-12-03 22:09:03 hard Drive 0 DST Description: the previous self-test completed having the read element of the test failed
  2015-12-03 22:09:03 short completed DST - score 3
  2015-12-03 22:09:03 error code = 0 x 303
  2015-12-03 22:09:03 serial number: 5CD4493T5J
  2015-12-03 22:09:03 guaranteed Start Date: 25/02/2015
  2015-12-03 22:09:03 WarrantyIDString size = 60
  2015-12-03 22:09:03 guaranteed ID = UBV6LF-7HQ7SB-MFPV6K - 60 X 103
  2015-12-03 22:09:03 short completed DST - score 3
  2015-12-03 22:09:03 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:03 0 0 17 0
  2015-12-03 22:09:03 0 0 20 1
  2015-12-03 22:09:03 paired FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:09:43 quick test of the complete system
  2015-12-03 22:09:46 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:46 0 0 17 0
  2015-12-03 22:09:46 0 0 20 1
  2015-12-03 22:09:46 paired FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:09:51 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:51 0 0 17 0
  2015-12-03 22:09:51 0 0 20 1
  2015-12-03 22:09:51 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:09:58 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:09:58 0 0 17 0
  2015-12-03 22:09:58 0 0 20 1
  2015-12-03 22:09:58 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:11 way to unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:10:11 0 0 17 0
  2015-12-03 22:10:11 0 0 20 1
  2015-12-03 22:10:11 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:22 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:10:22 0 0 17 0
  2015-12-03 22:10:22 0 0 20 1
  2015-12-03 22:10:22 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:31 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:10:31 0 0 17 0
  2015-12-03 22:10:31 0 0 20 1
  2015-12-03 22:10:31 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:10:36 Road Management of BIOS HP EFI
  2015-12-03 22:10:42 uninstall DTD ATA commands of Protocol
  2015-12-03 22:10:42 out of System Diagnostics
  2015-12-03 22:19:19 =.
  2015-12-03 22:19:19 5.9.0.0 EFI diagnostic system has started
  2015-12-03 22:19:19 load white Options
  2015-12-03 22:19:19 acquired SysDiagsBiosData2011 Configuration variable
  2015-12-03 22:19:19 HP thermal Diagnostic Protocol is not available
  2015-12-03 22:19:19 system ID: 22A 8
  2015-12-03 22:19:19 BIOS HP Image Interface Protocol Version 2.0
  2015-12-03 22:19:19 found 4 4 active processors, Max 4 processors
  2015-12-03 22:19:19 found 1 absolute pointer or protocols
  2015-12-03 22:19:19 0 found UART peripheral path node.
  2015-12-03 22:19:19 found touchscreen device
  2015-12-03 22:19:19 system family: = 2
  2015-12-03 22:19:19 selected language is currently (eng).
  2015-12-03 22:19:21 Player library initialization.
  2015-12-03 22:19:21 TscPerSecond = 065239E32h
  2015-12-03 22:19:21 installed protocol commands ATA DTDS
  2015-12-03 22:19:21 found installed DTD ATA commands protocol supporting Packet orders!
  2015-12-03 22:19:21 found 1 hard drive.
  2015-12-03 22:19:21 drive CHIP 0 supported
  2015-12-03 22:19:21 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
  2015-12-03 22:19:21 found 1 optical disc.
  2015-12-03 22:19:21 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
  2015-12-03 22:19:21 2 ATA Total records found
  2015-12-03 22:19:21 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
  2015-12-03 22:19:21 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:19:21 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:19:21 1 hard drive Total records found
  2015-12-03 22:19:21 1 total optical disk drives found
  2015-12-03 22:19:21 found 1 hard drives
  2015-12-03 22:19:21 found 1 optical discs
  2015-12-03 22:19:21 ID system: 22A 8
  2015-12-03 22:19:21 system model: = HP Beats 15 Notebook PC
  2015-12-03 22:19:21 system SKU: = K1S17EA #ABU
  2015-12-03 22:19:21 ID system: 22A 8
  2015-12-03 22:19:21 11 Type operating system image:
  2015-12-03 22:19:21 0 model HDD: HGST HTS541010A9E680
  2015-12-03 22:19:21 0 Serial HDD: JA100A1F3B5JNM
  2015-12-03 22:19:21 ODD 0 model: hp DVD - RW GUB0N
  2015-12-03 22:19:21 STRANGE series 0: M7FEB420920
  2015-12-03 22:19:21 DIMM 0 serial number: 000013A 4
  2015-12-03 22:19:21 DIMM 0 Part Number: AM1L16BC8R2-B1QS
  2015-12-03 22:19:21 BIOS revision: F.43
  2015-12-03 22:19:21 platform Vendor ID: 0 x 1022
  2015-12-03 22:19:21 Platform Device ID: 0 x 1400
  2015-12-03 22:19:21 only a single MEMORY bar (Index 1) is filled on the system
  2015-12-03 22:19:21 found EFI_HP_DIMM_ID_PROTOCOL
  2015-12-03 22:19:21 BattInit: Protocol 2010.
  2015-12-03 22:19:21 from Menu of Diagnostic graphics system
  2015-12-03 22:19:26 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:19:26 0 0 17 0
  2015-12-03 22:19:26 0 0 20 1
  2015-12-03 22:19:26 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:19:32 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:19:32 0 0 17 0
  2015-12-03 22:19:32 0 0 20 1
  2015-12-03 22:19:32 set match FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:19:34 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:19:34 0 0 17 0
  2015-12-03 22:19:34 0 0 20 1
  2015-12-03 22:19:34 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:20:14 way to unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:20:14 0 0 17 0
  2015-12-03 22:20:14 0 0 20 1
  2015-12-03 22:20:14 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:20:20 uninstall DTD ATA commands of Protocol
  2015-12-03 22:20:20 out of System Diagnostics
  2015-12-03 22:24:13 =.
  2015-12-03 22:24:13 5.9.0.0 EFI diagnostic system has started
  2015-12-03 22:24:13 load white Options
  2015-12-03 22:24:13 acquired SysDiagsBiosData2011 Configuration variable
  2015-12-03 22:24:13 HP thermal diagnosis Protocol not available
  2015-12-03 22:24:13 system ID: 22A 8
  2015-12-03 22:24:13 BIOS HP Image Interface Protocol Version 2.0
  2015-12-03 22:24:13 found 4 4 active processors, Max 4 processors
  2015-12-03 22:24:13 found 1 absolute pointer or protocols
  2015-12-03 22:24:14 0 found UART peripheral path node.
  2015-12-03 22:24:14 found touchscreen device
  2015-12-03 22:24:14 system family: = 2
  2015-12-03 22:24:14 selected language is currently (eng).
  2015-12-03 22:24:16 Player library initialization.
  2015-12-03 22:24:16 TscPerSecond = 065239F87h
  2015-12-03 22:24:16 installed protocol commands ATA DTDS
  2015-12-03 22:24:16 found installed DTD ATA commands protocol supporting Packet orders!
  2015-12-03 22:24:16 found 1 hard drive.
  2015-12-03 22:24:16 drive CHIP 0 supported
  2015-12-03 22:24:16 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B137298) to drive 0
  2015-12-03 22:24:16 found 1 optical disc.
  2015-12-03 22:24:16 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x9B108C18) to drive 1
  2015-12-03 22:24:16 ATA Total 2 records found
  2015-12-03 22:24:16 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
  2015-12-03 22:24:16 no handle found support EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:24:16 no handle found support LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
  2015-12-03 22:24:16 1 hard drive Total records found
  2015-12-03 22:24:16 1 total optical disk drives found
  2015-12-03 22:24:16 found 1 hard drives
  2015-12-03 22:24:16 found 1 optical discs
  2015-12-03 22:24:16 ID system: 22A 8
  2015-12-03 22:24:16 system model: = HP Beats 15 Notebook PC
  2015-12-03 22:24:16 system SKU: = K1S17EA #ABU
  2015-12-03 22:24:16 ID system: 22A 8
  2015-12-03 22:24:16 11 Type operating system image:
  2015-12-03 22:24:16 0 model HDD: HGST HTS541010A9E680
  2015-12-03 22:24:16 HDD 0 Serial: JA100A1F3B5JNM
  2015-12-03 22:24:16 ODD 0 model: hp DVD - RW GUB0N
  2015-12-03 22:24:16 series 0 ODD: M7FEB420920
  2015-12-03 22:24:16 DIMM 0 serial number: 000013A 4
  2015-12-03 22:24:16 DIMM 0 Part Number: AM1L16BC8R2-B1QS
  2015-12-03 22:24:16 BIOS revision: F.43
  2015-12-03 22:24:16 platform Vendor ID: 0 x 1022
  2015-12-03 22:24:16 platform Device ID: 0 x 1400
  2015-12-03 22:24:16 only a single MEMORY bar (Index 1) is filled on the system
  2015-12-03 22:24:16 found EFI_HP_DIMM_ID_PROTOCOL
  2015-12-03 22:24:16 BattInit: Protocol 2010.
  2015-12-03 22:24:16 from Menu of Diagnostic graphics system
  2015-12-03 22:24:19 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:24:19 0 0 17 0
  2015-12-03 22:24:19 0 0 20 1
  2015-12-03 22:24:19 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0
  2015-12-03 22:24:42 path of unity: PciRoot(0x0) /Pci(0x11,0x0) /Sata (0 x 0, 0xFFFF, 0x0)
  2015-12-03 22:24:43 0 0 17 0
  2015-12-03 22:24:43 0 0 20 1
  2015-12-03 22:24:43 matched FailingBus = 0, FailingDev = 17, FailingFunc = 0

  Hi Jason,

  The hard drive is indeed a failure and needs to be replaced - just contact HP and make arrangements for this under warranty.

  The section of the report you cite is UBV6LF-7HQ7SB-MFPV6K-60 X 103 because this will confirm the diagnostic failure with software HPs.

  If you live in the United Kingdom, contact HP here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  Kind regards

  DP - K

• Blue screen after Patch Tuesday during HW failure diagnosis

  People,

  I have a HP Pavilion Elite m9357c plus, 6 GB RAM, Windows 7 64-bit edition, with a replaced boot drive (Seagate 1 TB ~1.5 years) and replacemante (Gigabyte with radiator cooling) video card and 1 GB of RAM - also about 1.5 years.  System has a Hauppauge and Windows Media Center Edition video capture card.

  Starting after this last Patch Tuesday (Nov 2014), the system, which has been stable for years, has experienced several BSOD.  After the premiere, I started a full scan of the system with Norton 360, but it blue screened again before the end.

  I then ran an Avira rescue disk, boot from the DVD of Avira scan, scanned all drives and found no problem.  I removed a few old programs to reduce the overall number then ran a registry cleaning.

  Last night after 30 min of streaming video, the screen is dark and came back with another BSOD.  I turned off the system for the evening

  Today, after starting in safe mode with network, review logs for clues, the monitor went black and unresponsive.

  Currently, when you try to turn it on, the blue led lights, fans work, the drive blinks ~ 3times in less than 5 seconds (then no more), the blue network light is on, the DVD will blink and cycle maybe (a little more than normal).  The screen remains black and does not start the BIOS or anything else, nor the second monitor (VGA, another HDMI is).  The keyboard does not and caps lock/num lock light does not enter the LED in the mice came out.  The system has no "beep" as usual when starting

  I think I have two issues here: first is a problem with something Patch Tuesday and the second a hardware problem.

  Forums offer anything by a tired CMOS battery, to a failure of the CPU, low-power, the defective boot drive.

  In these circumstances, someone at - it suggestions?  I'm pretty technical but not a guru of any measure.

  I changed the CMOS battery and start the system.  Right now, in safe mode with network through newspapers and analyses.  My geek don't think that friends at work is a battery, since the system quit while on.  Apparently, this system can become inop when the battery is too low, even if it's on.

• Re: Bang & Olufsen sound is very small and her awlful...

  Problem similar here on HP returned the group as audio failure diagnosis was the result unit reurned and tested on after 20 minutes BBC radio same terrible first problem noise not his systeyem B & O rubish visited their site and then they recognize not even who sound software certainly no downloads or dll. Must say their interface when he worked looked as if it was made by a novice.  Absolute con wish I never bought Toshiba will 6 years never a problem now it and now the Ethernet didn't! 1

  Hello

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions.

  Thank you.

• Satellite C660 - Diagnosis indicates a failure hard disk

  Run the diagnostics on my two day old - Satellite C660 shows a failure on the hard drive. Check disk hard Windows ran without failure.

  Can I assume that it is a false indication by diagnosis of Toshiba? The thread on this topic is not conclusive on this issue.

  Thank you Fred

  Hi frredi,

  Diagnostic tool what you mean? It's the Toshiba Diagnostics tool that shows an error on the HARD disk?

  If Yes, you must contact the seller of the laptop and ask for replacement laptop. Bad HARD drive sector you can still get but he s not recommendable to save important data in this regard.

  So just give shop and take a new one. :)

• Acer Aspire R7 stuck in the diagnosis of the PC / had media failure before you start.

  I woke up this morning and I saw my Aspire R7 with a black screen. He had the 'boot failure media' text, so I hard it started again with the power button as the keys were not appropriate. The computer has restarted and then wouldn't start, so I cycled in, on and off a couple of times and then he went in "Diagnose your PC" where he stayed for the last hour and a half.

  Does anyone have any suggestions?

  The specifications are:

  Acer Aspire R7-571 - 53338 G 1 .02Tass

  Core i5-3337U

  Intel HD 4000

  8 GB OF DDR3 MEMORY

  Hi Squilliam!

  Failure of bootable media, generally describes a fault/problem with the hard drive, or the connection. You can check the hard disk drive yourself to ensure that it is well installed, but if it's under warranty (which I think it's maybe) then contact Acer support for your region.

• WHEN I DIAGNOSE MEMORY MODULE IT SHOWS A FAILURE ID PG93LW-5 P 7644-MFH15F - 405S 03

  HP Pavilion DV6-6165tx

  Windows 7 Home premium (64-bit)

  I replaced a 4 GB of DDR3 ram just 2 days ago because the RAM is faulty and now, when any game the it shows memory blue dump screen and when I diagnose HARD drive module and memory diagnosis system in the section tools module memory, it shows a failure id

  PG93LW-5 P 7644-MFH15F - 405S 03

  Pls Help Me.

  Your laptop must be new enough to be under warranty. Defective memory is quite rare but it can happen. HP should replace the memory under warranty.

• Pavilion dv7-6b32us: that means start diagnosis failure ID QC6C51-5R67HW-QFPH4K-402BO3?

  HP Pavilion dv7-6b32us laptop

  Start-up took like 15 minutes so I did some diagnostics and received a failure id QC6C51-5R67HW-QFPH4K-402BO3

  The operating system could be zero, but not sure.

  What is the error? Can't seem to find anything online. Very much appreciate your help.

  Thank you!

  It seems that the hard drive has failed/is a failure and should be replaced. If you are still in warranty HP will send a replacement. If this is not the case, a laptop SATA hard detail can be used. Just be sure to get a quality at least equal the original in order to use recovery disks. It may be big, but not small ability more. For example if you have a 500 GB hard drive you can use a 750 GB hard drive, but not a 320 GB hard drive.

• Planned hardware diagnosis Maintentance Test Failure

  During the test of routine maintenance, the software picked up following failure: Smart short Self Test "failed."

  Detailed information is as follows:

  Error message the device reported the following State: the previous self-test completed having the read element of the test failed. 31/08/2014-10:07:23

  The first LBA value failure Error Message is 366848143 and the failure occurred after that the device was working since 17015 hours under tension. 31/08/2014-10:07:23

  It's my first C and D drive.  Can anyone recommend an action plan?

  DRMiller30, welcome to the forum.

  The SMART test you when your hard drive is defective or does not.  In this case, I think that the hard drive has failed.  The only solution is to replace it.

  Here's a guide to help you to restore the system after the hard drive has been replaced.  It's for Win 7.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• boot failure ran got diagnosis code

  has ran the resulting diagnosis code #10008 - replace the hard drive - rental-test-point

  them run and got the hard drive of 1 full

  After let it sit it start.

  Hello

  As far as I know, HP don't provide any imaging software and provide only a new HARD drive, however it is not really a problem that you are not limited to a particular drive manufacturer somehow and most likely, your other laptop HARD drive will be very well (the different cpu on your other machine has no effect).

  Purely as an example, the reader at the link below would be perfect.

  320 GB HDD laptop.

  The procedure to replace the hard drive begins on Page 51 of your & Maintenance Guide.

  Free imaging software can be found here.

  Kind regards

  DP - K

• Please help diagnose failures

  Date of the ID report
  09:38 BP-83c64d9b-8B95-424B-8183-2099b2140122 22/01/2014
  BP-0dd2f1ca-A991-4D33-9421-8c0c82140121 21/01/2014 13:16
  BP-129d546e-7b02-4D04-B252-aa7302140115 14/01/2014 20:50
  09:33 BP-21d6e5ae-1ecc-4b61-8228-ae9832140114 14/01/2014
  BP-401e0d79-DC33-4C92-a79b-ffd752140113 12/01/2014 19:49
  BP-c2f07a77-ebd5-4413-9566-6f24e2140112 12/01/2014 12:28

  Hello kramerhello, norton confidential always seems to be involved in these accidents. Please run symantec liveupdate repeatedly to make sure you're on the latest version and where it does not help please also report the problem using norton...

• HP Envy 15 j140na: suspected of sound card - no way to diagnose failure?

  I suspect a sound card that has failed on my HP Envy 15, I'm getting no audio through speakers or headphones. 10 Windows and Ubuntu, I have no sound card/no audio device detected. Is it possible to run hardware diagnostics on my laptop to confirm that it is a hardware problem, or is it a software problem?

  It is soldered to the motherboard, so if the connection is doubtful it will mean a new motherboard for sound. You can use a usb sound card dongle and headset is the only solution.

• Satellite Pro L40 - failure wireless, how to diagnose a problem?

  Not now my Satellite Pro L40 will detect wireless networks, and the light does not illuminate when the switch is triggered.

  How can I know what is the problem?
  see you soon
  Mark

  I'm afraid that the WLAN adapter is not correctly enabled.
  Please put the WLAN to position on and after making this combination of keys using FNF8 and enable the wireless network adapter.

  Card WLAN registered and installed properly in Device Manager?

• Diagnose failures

  My computer became unusable constantly crashing, and I was hoping someone could go through the Crash dump information that I got from a recent BSOD. I have also some Event Viewer files that have a lot of errors, warnings, and some critics in them. Link below:

  https://drive.Google.com/file/d/0B1cLE_1dulH4VE5NY29zVk52QUU/view?USP=sharing

  Description of the problems: I am able to load properly in safe mode and safe mode with network. However, normally, my computer will go dark or stop sending any signal on the screen, and I have to hard reset. Generally speaking, however, I do it on the desk and the screen freezes shortly after and I am unable to do anything. Sometimes a terrible hum will start from the speakers when this happens. Other times, my computer restarts itself on the spot without any warning, closing programs or something like that. All of a sudden a black screen and the ordinary boot process begins. Every once in a while I get the BSOD, and more recently I got a crashdump out of it, so I was really hoping that someone could review it. I had a history of chess on me, so I hope that this may point to a chronic problem with a real solution to computers.

  I used Speedfan to see if my computer was overheating, given that the crash began in earnest during the hottest week of the summer, but nothing has ever been more 70 c. In addition the computer will crash if I play a game or not, and I hardly ever actually get to the game before it crashes at this point anyway, not that I'm playing now.

  I ran many factory question performance tests on the material and everything came back fine, as far as I could tell.

  The history of reliability reports I've seen show that I have a recurring problem with Akamai Netsession Interface, which fails to install properly, and when I recently tried to uninstall, I had use without crashing my computer two days approximately. But now it's back on my computer, and I'm also blocks bad than ever. Someone could look over my data and tell me if Akamai is the source of the problem? Or if not, what?

  Ethan

  Your system information file indicates that you have had a problem involving your graphics card.

  Update the Nvidia graphics driver for version 372.90:

  http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?URL=/Windows/372.90/372.90-desktop-WIN8-Win7-64bit-international-WHQL.exe&lang=us&type=GeForce

  Update your drivers Logitech and software:

  http://www.Logitech.com/en-GB/keyboards/keyboard-mice-combos

  Please download new dump files.

  Please download Speccy and download a copy of the report he produced on OneDrive and post a link here. To get a report, choose file, Save as a text file. It allows to obtain the report at the time where the system is under pressure and temperatures can be higher than normal:
  http://www.Piriform.com/docs/Speccy/using-Speccy

• Political diagnosis Service failure

  Log name: System
  Source: Service Control Manager
  Date: 09/08/2016-20:36:50
  Event ID: 7000
  Task category: no
  Level: error
  Keywords: Classic
  User: n/a
  Computer: SearchMachine
  Description:
  The political Service of Diagnostic service failed to start due to the following error:
  The account specified for this service is different from the account specified for other services running in the same process.
  The event XML:
  
   
     
      7000
      0
      2
      0
      0
      0 x 8080000000000000
     
      118503
     
     
      System
      SearchMachine
     
   
   
      Diagnostic policy service
      % 1079
   
  

  Thank you for your response. I rechecked the question that you provided, and I see that you receive an error 1079.

  The problem may occur if the service is started by the Local System account instead of the Local Service account (NT AUTHORITY\LocalService). The Local System account may have sufficient permissions to start the service.

  To help solve the problem, you can run the troubleshooter in Microsoft Fix it . Click on the link below for more information.

  Microsoft Fix it

  We know the result.

  Thank you