Hi my hp c309 photosmart will not print any document message that the printer is offline

Hi my hp photosmart c309 doesn't work when I print a document a message come and tell the printer is offline but the work of fine print.

Thant for your help

Angie

Hello

1. don't you make changes to the computer until the problem occurred?

I suggest you try the steps from the link below and check if it helps.

Method 1: Try to follow the steps below and check if it helps:

a. open the start menu, click Control Panel, and click on the "printers and faxes". This will open a window with a list of the printers currently installed on your computer.
b. double-click the icon of the printer that you want to change online. It will open a pop-up window describing all current print jobs.
c. go to "Printer" in the menu bar of the pop-up window and uncheck "Use printer offline." This action will change the printer from offline to online mode.

Method 2: Try to run the fix it from the link below.

 http://support.Microsoft.com/kb/2027593

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
How to back up and restore the registry in Windows

Method 3: Also, try the steps from the link below. http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?objectID=c02221706&lang=en&cc=us&TaskID=101&ContentType=SupportFAQ&prodSeriesId=3984415&prodTypeId=18972

Hope this information is useful.

Tags: Windows

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