Higher Ed purchase of CS6 returned to the trial version; Serial number "invalid."

My college offer faculty the opportunity to purchase the software Creative Suite 6 to use at home. I paid the fees (at my college) and my IT Department 'allowed me' Journey Ed, who put me upward with a download password link and an activation code for the software. It was almost a year (Oct 2014). All right.

But only four days (4 September), all my applications Adobe spent in "trial versions" and when I try to activate the software with the activation key, he says that it is not valid.

So I called Journey Ed. They said to contact Adobe.

So I chatted with Adobe (phone rep said that I had no right to talk to a real person) and after half an hour of silly questions, the cat said my serial number was not valid and I need to contact my college. I'm going to do that today, but no response for 2 days.

I have ready many other posts on Adobe updates, dashing the activations, but nobody don't mention their serial number becomes marked as invalid. Since Adobe usually ' help, what should I do?

(For archive) It turns out that my college has not renewed the license of CS6 but nobody says our campus Wasted several hours of my time tracking. Please confirm, Bev

Tags: Creative Suites

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