His laptop PC and Audio problem

Hello

I have a laptop of M6 HP ENVY after I upgrade my PC, there is no sound at all. It shows no speakers or headphones are connected. IDT High Definition Audio CODEC has been disappearing. How can I reinstall it? Could you please help solve my problem. Thank you very much!

Hi Joyce,

Try the following.

Download IDT Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp59501-60000/sp59861.exe

One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you are finished, turn off the laptop by holding down the key SHIFT left click Shutdown to temporarily prevent a hybrid boot.

One time finished, disconnect the power adapter, and then remove the battery.  Press and hold the power button for 20 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  'Speakers and headphones' left click once to highlight, and then click the Set Default button - check if you now audio.

Kind regards

DP - K

Tags: Notebooks

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