How a Vista authoized version becomes not allowed?

I bought a new HP Pavilion Entertainiment PC. It was loaded with Vista to Microsft and everything worked for a few years. Now, I get a message telling me that my Vista software is not allowed!  I entered the real code of Vista at the back of the laptop, BUT microsoft says that the numbers are not correct!

To analyze and solve problems for Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the button continue, which will produce the report.
To copy the report in your response, click the button copy in the tool (ignore the error at this stage), and then paste (using r-click and paste or Ctrl + V) in your response.
-* in your own thread *, please

Please also state the Version and edition of Windows cited on your COA sticker (if you a) in the case of your machine (or inside the battery compartment), but does NOT quote the key on the sticker!
 http://www.Microsoft.com/howtotell/content.aspx?PG=COA

Tags: Windows

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