How is it possible that the serial number of my iPhone5 is not recognized in Appale?

I have iPhone 5 and tried to locate the serial number of my iPhone twice:

First of all, it was about 2 years ago, when Apple remembered for iPhone 5 device on invalid battery.

Secondly, it was about 2 weeks when I tried to restore my iPhone from iTunes.

In both cases, the serial number is not recognized in Apple.

As a result, I couldn't restore my iPhone.

What could be the reason for this?

Thanks in advance,

Hello

You may have entered your serial number incorrect.

serial numbers of the iPhone may include the number "0" (zero), but they never include the letter "O".

Tags: iPhone

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