How to contact local support to reset licenses

Hello.

About a month and a half ago my laptop has had a serious hardware failure and could not be retrieved. So I bought a new laptop and cloned the old drive. Since Adobe Lightroom is complaining about the "serial number * is already in use by the maximum number of computers." You must disable another computer [etc.] ". I've seen so far, since I can't turn off the dead laptop, I need Adobe to reset the association between my license and my old laptop. We have to do it by contacting my local assistance (in Italy). It is only available through chat, but whenever I try to access the chat with my browser I see the message "The cat e al momento chiusa" (Chat is currently closed). Of course I don't mean days public holidays, but during normal office hours, and nothing changes.

Whas am supposed to do?

Needless to say, this is a very heavy approach for the management of licenses. The option reset all links between the licence and the computers should be doable online, without all this hassle.

Thank you.

IIRC licenses is a global problem, not limited to the regions. It has no Italian Adobe which is a completely separate entity from Adobe to the US or UK or France or anywhere else. Of course, there are different versions of the website, languages, local, regional versions of all the software and the support forums, but it's still all Adobe.

Tags: Photoshop Lightroom

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