HP 15-g011nr Notebook PC: laptop does not start. Blue screen then reset

Hello. I am trying to help a friend fix his laptop. for some reason, when starting normally, it will start with a black screen for a good few minutes or so the HP logo will appear with the circles spinning or waiting. After that what seems to be a good 5 minutes it will blue screen. the error reads something like "error loading operating system" or something, but I can't read it because it appears for one second before the reset and start the process again.

I discovered that pressing ESC over and over to the right as I turn it on it will give me options to restore the system and devices to boot, but it does not help much at all. I try to use the CD of windows on it and it does nothing, I even tried to use the CD via a bootable flash drive and nothing. of course, it will say usb IS bootable but when I select it it gives me the HP loading screen and then a black screen. I even tried to wait an hour to see if it is just loading, but nothing.

If anyone has had this problem with this laptop and if so do you know if there is a way to fix it? Thanks in advance.

HI @Rabidmedia,

Your mistake is to your computer laptop 15-g011nr HP it's a quick drive Test failure 1. The error indicates that your hard drive is defective and must be replaced.

Here a link to your service manual page 49 for number of replacement and how.

I hope it helps.

Thank you.

Tags: Notebooks

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