HP 15 laptop: slow start, programs and internet

My sister, I bought this new laptop and surprisingly, it was very slow. She did not like how slow it was, so she gave it to me. Now, its my laptop and I'm trying to understand what is wrong with it.  Starting upwards takes 5-10 minutes and opening the programs to take 3 minutes. I don't have the games installed or many apps. I restarted my laptop, but it is still slow. When I open internet, it takes a minute to load the google page. When searching for something else, it takes 5 minutes to load another page. Help, please.

Product number: F9H60UA #ABA

Operating system: Windows 64-bit 8.1

Dear customer,

Welcome and thanks for posting your query on the Forum from the HP Support

Please follow the steps mentioned below:

Step 01. Click on the Start button and click on 'run '.

Step 02. Please type "temp" [without quotes] and press enter

Step 03. In the window that appears, it must remove all files and folders

Note: You cannot remove the 2 or 3 files or folders, you can ignore that

Step 04. Yet once, click on the Start button and click on 'run '.

Step 05. Please, type "%temp%" [without quotes] and press enter

Step 06. In the window that appears, it must remove all files and folders

Note: You cannot remove the 2 or 3 files or folders, you can ignore that

Step 07. Click on the Start button and click on 'run '.

Step 08. Please type "prefetch" [without quotes] and press enter

Step 09. In the window that appears, it must remove all files and folders

Note: You cannot remove the 2 or 3 files or folders, you can ignore that

Step 10. On your desktop, please right-click on the "Trash" icon and click the empty trash.

Click Yes if you receive a prompt to permanently delete all

Step 10. Click on the Start button and open Control Panel

Step 11. Please open "programs and features / Add or Remove Programs".

Step 12. Please uninstall if you have any malware from here

Note: If your laptop invites you to reboot / restart when you uninstall, go ahead with it.

Once your laptop returns please continue troubleshooting again

Step 13. Please turn off the laptop

Step 14. Disconnect the power/AC adapter and also remove the battery too

Step 15. Press and hold the power button on the laptop for a minute

Step 16. Now re - insert the battery back in and plug again the power supply/adapter

Step 17. Start Notepad and now reset the Internet Explorer browser

Hope this helps, for other queries in response to the post and feel free to join us again

Kind regards

GBL84

-------------------------------------------------
Although I am an employee of HP, I speak for myself and not for HP.

If my POST helped you, please click on 'white Thumbs Up' to say thank you!
Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem

Tags: Notebooks

Similar Questions

  • Satellite Pro - Slow start up and sound is messed up

    I had my * Toshiba Satellite Pro * with * Windows XP * for a good few years now. She has always worked like a gem and only gave me no problems until a few weeks ago.

    A few weeks ago I was downloading a program and with it the virus 'Antivir Solutions' very undesirable and unliked. I've done everything I can to get rid of this disaster (with the help of the support forums) and I think that I managed to get rid of it, but since my computer has not been the same.

    I had trouble downloading a PDF document, a few days ago and it froze so I tried to restart that caused the computer to have a hissing fit, remove my user account which meant I had to configure everything again from scratch. And, now, the computer takes a good 45 minutes from the moment you press the button "ON" when it is ready to start working. Not to mention, it takes a good 10 minutes every time you click on an icon for the program to start actually...

    I tried to defrag the system and you have tried to uninstall unused programs to speed up the computer, but it did not work.
    I also ran several anti-virus (e.g. Norton, AVG, Microsoft Security Essentials) to make sure that I don't have wicked not spoil me, but they come clean.

    May I also add the sound is messed up also. If I use the built-in speakers or external speakers, the sound is disjoint and broken. Like any video I have play.

    I don't know what to do.
    I can't really afford a new computer, but I need my computer to be reliable. I use my computer for 12 of the 24 hours a day...
    * What can I do? *

    Hi nicoletrist,

    I put t know what laptop you have exactly, but I think that the slow start Windows is caused due to viruses you have or had.
    A few years ago I also had a virus and it was causing a very slow start to the top, he did take up to 10 minutes until Windows has been loaded and the only solution to get rid of this used Toshiba recovery disc.

    I would like to recommend you. Use the Toshiba Recovery disk to restore to factory settings and save your data, because everything on the HARD drive will be erased.
    I'm sure after using the laptop recovery disk will work like a charm again! :)

  • Satellite A300-1MV slow slow start-up and ongoing execution place

    I recently bought a Satellite A300-1 mV it runs vista,.
    I have the trial running Mcafee and other preinstalled software that came on the phone. My problem is that the startup of the computer seems to take a ridiculous amount of time to start, once past the ORB of vista, that it says please wait which lasts about a minute until the password request is displayed.

    I had a quick glance in the problemreports in the Panel and concluded that the program of toshiba tempro was hung up at startup so disabled but doesn't seem to have any effect, I also find that when for example you double-click a photo thumbnail to view it, it takes about 30 seconds to appear on the fullscreen allthough, the window appears on the start menu to the low allmost bar immediately.

    I defragmented the hard drive, scandisk, memory checking, virus check etc... I compared it to a friends laptop dell which has less memory, but the same processor spec and vista and that seems to work 10 times faster... any ideas?, I wonder if it is a program of toshiba at the origin of the problem.

    However, I have a problem with acrobat reader from opening on its own and telling me it can't read the file (do not know what file)

    I uninstalled it and reinstalled but still have the same question...! Help!
    See you soon

    Hello

    Very nice thread on slow start up you will find under http://forums.computers.toshiba-europe.com/forums/thread.jspa?messageID=134947

    To be honest I don't like McAfee and I installed other antivirus applications that needs far more resources. Please read this interesting thread and let me know what do you think about this.

  • Slow start up and close on Satellite A300 - 10 M

    Received my new yesterday, laptop Toshiba Satellite A300 - 10 M with the 15 "screen and I got to the dealer today!

    I tried, some of you may laugh, but after you restore to factory State 3 times, Windows Vista still has 6 minutes to stop and start altogether on this machine, it would normally be the load with the scrolly thing windows is going from left to right, then before he said welcome he would say "Please wait" then he might take a break for about 5 to 6 minutes! Then it says welcome and place comes your office as usual, no problem at all, once the machine was fully loaded.
    I m confused as to why is was so slow because it has 4 GB of RAM

    My laptop sisters from another manufacturing starts and stops in 90 seconds!
    It has only 3 GB of RAM and exactly the same speed processor!

    Experts have no idea why?
    I m gutted because Toshiba had amazing speakers and sound, other manufacture is still good, but not the case in the same league as the Toshiba, sound quality, if it has a 17 "screen, so swings and roundabouts, I guess?
    I removed all the programs and free trials of each of the machines above, I have stuff wouldn t use, I even removed stuff to load at startup using msconfig.

    I called Toshiba and the guy on the phone said that Vista on different machines may differ when loading and closing times, it wasn t any help at all!

    If anyone else here has a Toshiba Satellite computer, you can see how long you must close and restart?

    I would be grateful to know if it was my machine, wasn t prepared to risk to get an exact model and it still take 8 minutes again!
    So far I have always very angry that I now have a machine that does not work properly and is a joke in his time of loading m.

    Hello!

    I've created an interesting thread for you:
    http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?MessageID=134947

    I used these tips and my Vista runs pretty fast.

    In addition to defragment your HARD drive: click on my computer-right click on the HARD drive-online properties-online tools online => defragment now.
    Defragmentation is a process that reduces the level of fragmentation in file systems.

    I also disable all services that I n t need (start-run-services.msc online online). Take care if you disable services, you should know what you're doing.
    For example, I disable the following services:
    Security Center
    Time Windows
    Windows Firewall

    Good bye

  • slow start up and slow down the stop

    Hello

    I'm having a problem with my brother's computer. It's very slow when starting and very slow when it stops, also for when the computer is in use it is slow.

    I defragment the hard disk, use disk cleanup and search for any virus.

    I also looked in the advanced tools and performance tools, he gave me information indicating that the wmi provider host and the vaio entertainment database service caused the computer to the slow start.
     
    IM afraid if I remove these automatically start something worse would go wrong.

    Thank you for your time.

    Hi rookcpu,

    Before you attempt any other measure, I suggest you try the following basic steps, these steps are worth a try:

    Step 1: Disconnect all external devices (printers, scanner, USB (universal serial bus) readers, etc...)  Except the keyboard and mouse and then start.

    If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue.  Then get any drivers\software update for the device.

     

    Step 2: Put the computer to boot to determine which program is causing the problem

    Follow step 1 in the link below,

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

    Continue with the remaining steps to pin-point on the third party service.

    After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

    Important: n ' forget not the computer to start normal follow step 7 in the link.

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Tried to uninstall the program Magic ISO, but it is always present in the start program and menu files.

    Original title: how to remove Magic ISO

    Hello:

    I've installed "Magic ISO" a few weeks back, and then uninstalled the program. Now, Magic ISO is still in the drop down menus and always appears on my drive hard "ProgramFiles86/MagicISO/misosh64.dll." Every time I did a right click on almost anything that is still there in the menu. How can I get rid of this my any. I have 64 bit Windows Professional.

    Best regards

    John MacGougan

    Hi John,.

    If I understand correctly you have a problem with Magic ISO program. You have tried to uninstall the program, but the program is still present on the start menu and on the hard drive.

    I would suggest trying the following methods and check if it helps.

    Method 1:

    Run the fixit from Microsoft Fixit article and.

    Solve problems with programs that cannot be installed or uninstalled:

    http://support.Microsoft.com/mats/Program_Install_and_Uninstall/

    Method 2:

    Put the computer in a clean boot state, and then try to remove the program and check if the problem persists.

    How to troubleshoot a problem by performing a boot in Windows Vista or Windows 7:

    http://support.Microsoft.com/kb/929135

    Note: once you have completed troubleshooting, try the procedure described in step 7 to reset the computer to start as usual.

    Hope the information is useful.

  • Windows 7 pro 64-bit slow start up AND slow reinstall

    So I get up in the morning, play my usual MMO... which is actually in beta at the moment. But I had to leave and I left my computer running. I come home after 6 hours or more, and it is completely off. Mind you, I have sleep mode and never close under the power management settings. I use a computer tailor-made with Asus M5a87(I think that's correct), AMDphenom ii x 6, 4GBx2 ddr3 am3 (8) and (don't laugh) ati radon hd5550 1 GB video card. I bought the motherboard, processor, RAM and HD (1 to) all at once on a year and a half. I overclocked my video card, but only a little bit to where he barely makes a difference.

    in any case, I come back home and my computer is turned off. I have a protecter surge, not this old dusty or hottest with other cards. I turn it back on and I'm greeted by a bunch of 1.5 hours to the top. At the time where I'm not even on the desktop, I am then greeted with a Standard gray windows task bar and all programs, including the start menu, are super slow and the gel to the top. Imagine that Windows 2000. I try to turn it off properly but who ends up being an endless cycle, so I invited a closed group. I've put it back later on, once again super slow. White/black menu appears asking if I would try startup repair. Don't know why not? It takes so all night. Nothing is 'evil' with the commissioning. So I pop in my Windows 7 cd and I boot from the CDROM. I try to run from the cd startup repair. Same results. I start from the CD, this time trying to restore a few weeks a "last known good configuration". Yet once, lasts approximately 5 hours and ends by saying that it cannot be restored. I try later. Once again, impossible to restore. So, today, I get home from work, thinking I'll just do a fresh install. I travel by this new facility and then this, once again, is super slow. It was "Expanding Windows files" for 3 hours and I'm still at 31%. I'm sorry. I happened to test both RAM sticks, they are Kingston HyperX series. (One out and try one at a time). If ever, I can't get it on my desk, I can never understand if its my processor which really slows things to the top or not. I can't on the desktop. So any help I can use inside the Bios would be nice LOL.

    I would like to close my question as "answered". 'S done it, the hard drive that was fried. So I hope that this question will in the future to help other people.

  • with what my windows vista, does not not, extremely slow, start, stop, and overall functioning. This model is an H.P. Presario420US I have not downloaded anything at all to clog it HELP! TX. Email removed for privacy

    Why is my computer so slow? I have windows vista in a notebook presario H P, 6 months old. It is slow to start, slow operation and when I stop it takes forever. I have not to down load something for her to cover. It dose the same when I try to wbob249ork offline. It says Windows NO answer.  Help!  any input would be greatfull. E-mail address is removed from the privacy *.         OR * address email is removed from the privacy *.

    Start with "clean boot" (read article) and check if the system works better in a State of "strictly punt.

  • The slow start-up and Windows scrolls automatically

    I use windows 7. Hit me the power button twice or more to load windows after the BIOS is loaded! (

    I mean it shows "starting windows", but the four quadrants of windows appear not for a long time).

    Can someone help me?

    In addition, one more problem

    When I scroll through various icons or items in a list, often the cursor automatically goes to the top

    or the first icon is selected.

    or when I'm in the middle of a pdf file. I've suddenly will have access to the upper part of the page over and over again. its frustrating! someone help me please sort?

    Original title: startup problem

    Hey fatty,.

    Thanks for posting your question on the Forums of community of Microsoft.

    1. At he start normally before? If YES, you did important equipment or modifications to the software on the computer before this problem?
    2. The second problem is specific to a particular program?
    3. What is the serial number and model your computer?

    The question my occur for various reasons, including some drive corruption, outdated BIOS version or damaged file system. Then I suggest that you try the following steps of diagnostics to verify if you are able to reach the office in one of the following modes methodical.

    Method 1:

    I suggest to run a Startup Repair to repair the damaged boot system files and try to start normally. See the section: How to use Startup Repair in the following link.

    Startup Repair: frequently asked questions

    If this does not help, try to boot from a disc to install Windows 7 on the Windows recovery environment mode and then try to run the Startup Repair tool and check if you are able to start normally.

    If the problem persists, proceed to the next method.

    Method 2

    Step 1: Try to start your system in a State of services necessary to the operation and a minimum set of drivers enabled, called Safe Mode.
    Start your computer in safe mode

    Step 2: If the system works fine in safe mode, try to clean boot the system to exclude the possibility of a software conflict.
    How to perform a clean boot in Windows

    Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

    Please check the second issue in safe mode and clean boot, as mentioned above. If the problem persists, try to update the display adapter driver, as described below.

    1. Open Device Manager by clicking the Start button, click Control Panel, click System and Security, and then, under System, click the Managerof peripheral . If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
    2. In the list of hardware categories, find the display adapters and select the device driver you want to update, and then double-click the device name.
    3. Click the driver tab, click Update driver, and then follow the instructions. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    For more information, visit the below mentioned link:
    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

  • Slow start-up and other problems of performance of Windows 7

    Original title: cache of Windows 7? or HARD drive problem?

    Hey guys,.

    I noticed that when I first start windows, my computer train behind for a few minutes and in this time if I open my browser and try to visit any websites, it will say "waiting for cache.
    Just tonight, I also noticed that when I copied a file of 1 GB of HDD on my USB key, the file basically copy at 30 MB/s and goes directly to about 95% and then just slows down and ends up taking another 5 minutes to copy the 'good' speed. Once more, I noticed that when copying this file, my browser has been suspended for periods of 10 to 20 seconds, while displaying "waiting for cache.
    Anyone has any ideas what may be the problem? Any help would be greatly appreciated.
    Thank you
    Lnsy

    http://www.electrictoolbox.com/empty-Google-chrome-cache-fix-waiting-for-cache-error/

  • Slow start up and close on Satellite M105

    Hi all!

    I had some problems with my laptop Satellite (M105-S3031). The problem is when I turn it off, I have to wait more than 1 hour for it can restart and when I do a restart, the laptop turn off, but he's there, he is not again. The other problem is that I can't play music (mp3) with it already installed software to support that can music but the laptop do not (frezz).
    I hope someone can help me with these problems.
    TKS.

    Hello

    It s a really strange question. It s very unusual.
    My old Toshiba laptop not that I bought several years ago was not able to open the .html files. The laptop each time frisottés after opening the html files.
    I sent it to the service provider and the guy changed the whole motherboard.

    It seems that the laptop is new and the warranty is valid.
    Everything must be done for free

  • Satellite L300-1AQ Slow start up and no hibernation option

    Hello

    I have the Satellite L300-1AQ, I bought this months ago, it takes 3 minutes to start the laptop,
    I tried to uncheck a box in the boot options but still it dosent make big difference. Help, please.

    When I want to close the laptop, there is no option for hibernation, but it has other options like the restart, sleep, stop etc,
    If it means something wrong with the system, or if not,

    How to get on the list of options.

    Thank you

    Hello!

    Today, I wrote a lot on the way to catch up faster in the beginning on another thread so first read this:
    http://forums.computers.Toshiba-Europe.com/forums//thread.jspa?MessageID=146382

    The hibernation mode can be disabled/enabled.
    You can disable in-online Hibernate power options properties.

    Good bye

  • Laptop screen starts flashing and white lines appear

    While working on my laptop of her debut screen flashing and white lines begin to appear in this topic. And sometimes she closes down.my laptop is Acer company. R3 - 471 series.

    Hello

    Sounds like corrupted graphics drivers, or graphic material.

    Update your graphics drivers for your model laptop and the operating system directly from the Acer site.

    Acer:

    http://us.Acer.com/AC/en/us/content/drivers

    See you soon.

  • My Start Page and Internet Explore are all white.

    OT: Everything is white!

    Help... everything is white .the internet my home page and I don't see any of my icons or images half the time that I am I suppose to do to fix

    Hello

    Do a system restore to a date before you had this problem:

    "How to make a restore of the system in Windows 8 and 8.1" . "

    http://www.eightforums.com/tutorials/4692-System-Restore-how-do-Windows-8-a.html

    If necessary, follow this path to a Safe Mode system restore:

    "5 ways to boot mode safe Windows 8 & Windows 8.1"

    http://www.7tutorials.com/5-ways-boot-safe-mode-Windows-8-Windows-81

    See you soon.

  • Slow start program

    Hi all

    I recently got the new x 1 carbon. I'm very happy with it, but there is one thing that bothers me. Programs tend to take quite came the startup time (Microsoft office word for example usually takes 20-30 seconds); In addition, although they never crash, programs sometimes hang for awhile.

    Other people have these problems as well?

    Any help would be greatly appreciated!

    I solved the problem in the radical way. Completely restored my thinkpad to the factory setting. Now, it seems to work perfectly. So he must have had a software problem...

    Thanks for your support!

Maybe you are looking for

  • It is possible to sort by more than one field?

    I would have looked at things at the top, and then by date.

  • My printer asks for a password. Where do I get it?

    If that makes some time that you had setup your wireless network and you bought a new printer, you remember what this password.  For security, some have not written down. The print and scan doctor can recover the password as long as it is used on a c

  • DOWNLOAD DICTATION INCREASED ERROR

    THE PROBLEM HAS BEEN FOR SEVERAL MONTHS NOW, WHEN I TRIES TO DOWNLOAD ADDITIONAL LANGUAGES FOR MY FUNCTION DICTATION INCREASED ON MY MAC WITH THE HELP OF EL CAPITAN THAT ALWAYS COMES WITH THERE WAS A DOWNLOAD PROBLEM/ERROR TRY AGAIN LATER. ALSO DIREC

  • use of extra recovery disk

    I have mine but never asked for it. What is this for?  I have lost my documents and it says "refer to the printed instructions.  I have a system of SR5410F

  • Problems with images and files.

    After a computer no serious crash a few 6 months or so there are certain details applicable to each image below the icons of my photos turned the black normal script in blue and it is only in a few cases, although it doesn't bother me too much and th