HP 4100C scanning with imac Mavricks 10.9

Since the upgrade to 10.9 OSX, I am unable to scan and save documents using my HP 4100 C.  I get a message, most of the error, cannot write to the document, the permissions may need to be changed.  When you view the document, all I see is a black page with a series of white lines.

How can this problem be fixed?

Hi okeithp,

Welcome to the HP forums!

I'm sorry to hear you had problems with your Scanjet 4100c scan since update to OS X 10.9 but I will certainly do my best to explain why and to point you in the right direction

As far as I know, the Scanjet 4100c is not supported in Mac 10.9. This list of printers supported for OS X 10.9 does not list your scanner at all, so I'm leaning towards the Scanjet not supported in Mac 10.9.

Before moving the scanner well, I'll recommend you try one of the third-party scan software solutions offered by HP and see if it will work first.

Otherwise, please call HP Technical Support to see if they have a job in the options to help you with your decision of what it will have to level to

Hope this helps, have a great weekend!

Tags: HP Printers

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