HP 4620 not to communicate

I just bought the HP4620 on two computers at home that I can print without problem, I can also print by two ipads airprint no problem

However on the laptop main, which is that I installed the software to initially set the printer I have a problem, I get a message saying unable to communicate with the printer... It's very frustrating because this happens to be the main when I want to use the wireless feature with!    All three computers running Windows 8, so I don't see that it is a problem of Windows 8

I ran dr HP which ran a report of quality dianositc, but still does not solve the problem, I did a wireless network test that shows wireless on COLLAR works PASS, signal quality very well, I'm completely at a loss what to try next and hope that someone will be able to help as soon as possible.

I am wary of changing things in the case where it messes up the network for the rest

Hello-

At this point, I think we need to uninstall the old software and reinstall after we clean up some things on your PC. Make sure you first of all there is nothing stuck in the Q 'Print' of the printer. If there are jobs waiting for Cancel. To uninstall, you must Access your control panel. Once in your control panel, go to programs and features. Find the "HP Officejet 4620 basic Device Software", right click and delete. Now right click at the bottom left of your screen and open "File Explorer", double-click on your local drive (C:\) and search for "Program Files (x 86)". Then, open the folder "HP". Delete the entire folder that says 4620. Return to the location of the C:\ drive and now open 'Program Files '. Yet once, find the folder 'HP' in this one. After opening it, search again another 4620 folder and delete the entire folder 4620.

If you have done so far, you are doing great. Now, it's a little tricky. Open your control panel again. This time, go to "devices and printers". find any printer and right click. This will show you options above the screen. Look for "print server properties. open it. Click the tab drivers. After that opens look for any printer under 'Name', which relates to the 4620 and remove. Do this for the diver of the print and Fax driver. If the pilot does not delete, you got nothing to worry about.

I want that you download the latest drivers from HP.

http://WWW8.HP.com/us/en/support-search.HTML?tab=1#/qryterm=OfficeJet%204620&SearchType=s-002

After the download, the installation will begin. Follow the directions. I hope this helps.

Tags: HP Printers

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