Curve of blackBerry Smartphones not recognized by Office Manager

Similar Questions

• Smartphones from blackBerry Bold 9700 not recognized by Office Manager

  I'm with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)

  I have trouble to synchronize my device on my computer.

  I am running Vista 32 bit on a Dell Inspiron 1525.

  I downloaded Desktop Manager 5.0.1 B49 MultiLanguage - without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).

  My computer recognizes the device, but found new hardware prompt as a Composite of RIM device, but in the Office Manager that he says that there is no device not connected.

  I also turned on the media card support campaign mode and mass.

  I can't find the driver appropriate through the Device Manager either.

  I did a couple pulled battery and re-attempts to connect different usb ports. \

  Any advice would be greatly appreciated.

  Thanks in advance.

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• Torch of blackBerry Smartphones not recognized on desktop-Mac osx computer

  Hello

  I'm trying to sync my brand new blackberry torch 9800 on a MacbookPro with osx 10.5.8.

  The device is not recognized by the thought software Backberry desktop cable seems ok, it collects.

  The system works very well for my perl 8100.

  I see around there is a problem with the 64-bit operating system, but my computer is running 32-bit and therefore does not apply to my question.

  Best regards

  Sorry for the late reply but I wasn't in town for a few days.

  Thank you all for your suggestions, thought I can't really understand why everyone talk about the 64-bit thing when I clearly stated from the beginning that I know that the question and my mac runs in 32-bit.

  Anyway, I actually discovered the question and it really sound ridiculous, get ready!

  I used a spare cable micro usb comes with a car charger, I bought separately for my bb: well it seems that the cable alone give power... they probably just deleted the data lines, guess to save a few cents of copper...

  Well that was it, just hope it can be useful to someone.

  Good bye

• BlackBerry Smartphones Outlook 2010 and Office Manager

  I've seen several posts on Outlook 2010 (Windows 7), difficult to synchronize with the Desktop Manager 4.3 and presented solution had to download Desktop manager 6.0.  I tried to do, but even if the site says I was downloading 6.0, it was 4.3 actually uploaded.  Where can I get 6.0?

  Hi and welcome to the forums!

  Support for BlackBerry software downloads

  Thank you

  Bifocals

• My Curve 8520 blackBerry smartphones does not illuminate

  Good afternoon. I have a problem with a BB 8520. It does not start. The LED lights up red and the progress bar is displayed, the progression starts and stops. And it always starts. You have a solution? Thank you.

  Try this:
  force detect the BlackBerry smartphone by using the Application Loader
  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10144

• My BB Curve of blackBerry Smartphones always freezes...

  I always use my phone, the bb curve 9320, and now it always freezes. whenever I have send messages important, tweets, and surfing the internet I end up still waiting for black "timer" to be gone so I can continue...

  I checked the app storage etil still 21 mb.

  What should be the problem? I would really appreciate the help. Thank you!

  Hello! Have you done a hard reset?

  A hard reset is similar to rebooting a computer that is not responding. A hard reset shut BlackBerry applications and restarts the BlackBerry smartphone operating system reboots the hardware components of the BlackBerry smartphone, including the wireless transmitter/receiver.

  Note: A hard reset deletes all settings or the data on the BlackBerry smartphone.

  To perform a hard reset, follow these steps:

  1. Turn off the BlackBerry smartphone.
  2. Remove the battery.
  3. Reinsert the battery.
  4. Wait until that smartphone BlackBerry start.

  In addition,

  Confirm that all installed third-party applications are approved for the device

  Make sure that all third party applications installed on the BlackBerry smartphone are approved for the device. If the problem persists, remove third-party applications to ensure that they do not affect performance.

  And don't forget,

  Optimize flash memory

  You can keep the smart phone BlackBerry operating at peak performance by maximizing the available flash memory. Increase the amount of available memory on your BlackBerry smartphone by performing the following tasks:

  1. Add a memory card
  2. Remove unused languages
  3. Delete call logs
  4. Remove the sample video
  5. Empty the Cache and Cookies in the browser
  6. Delete rarely used applications
  7. Delete old data

  Keep us informed! See you soon

• BlackBerry Smartphones not able to get my phone to work unless in safe mode

  There are two problems I see. Yesterday, I've updated througn Office of BB online. I have now deleted the BB 7.1.0 CoreApplications four times. When I start my phone one of the two things happening. I can enter my password, but when I hit the key enter the phone crashes and will only go to safe mode. The second thing that happens is it accepts my password, but immediately the following message - Eception Exception: Java.Lang.Error there is an option to click OK but when I get my BB freezes. I have installed and uninstalled all languages twice, I restarted a dozen times or more, I reinstalled a version more ancient dating back months and not seen no change to these questions. I can work the phone in safe mode, but this isn't a solution. I find this very frustrating. I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening? I'm about to launch this phone in the tray and get an IPhone!

  Hello and welcome to the community!

  I think that you may need to perform a clean reload OS... from your post, I can't quite tell if you did that.

  Please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  dhutchr wrote:

  I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening?

  Please refer to this information, which is at the top of each page on this site:

  

  Contractually, BlackBerry cannot provide any support from first line for nothing. All support first line begins with mobile service providers, to the place of origin of purchase or an authorized service center (it varies according to the region and the specific question). When you bought your device and the services, you should have been informed about your methods of formal support... If you weren't, you need to check your place of origin of purchase or your service provider mobile as to what those who are for you.

  Good luck and let us know!

• E-mail configuration for Curve 9320 blackBerry Smartphones

  Hello

  My e-mail configuration software has been deleted and I would like to know how to reinstall it, please.

  (Blackberry Curve 9320)

  Hi Dysty

  Do you have a BlackBerry data Plan on your account?

  If you already have BIS account and desktop software does not add this configuration of e-mail application, please refer to this Knowledge Base to resolve your problem:

  KB10773 : the configuration of e-mail application does not appear in the BlackBerry smartphone.

   

  Try it and let us know if you face any problem by following these steps.

• BlackBerry Smartphones not receive emails on my BB Gmail :(

  Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

  Hi Ms_SoSo

  Please try this sequence and see if that helps.

  1 - first record your PDA to your network.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Wait until you receive the registration for each email message on your message box

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us.

• MY BLACKBERRY CURVE 9380 blackBerry smartphones

  Good day all

  My blackberry 9380 curve, asked me to restart and cela I did it, but after a while he began to show me a message saying JVM error 517 reset. I'm totally helpless because I removed my battery too and has replaced new but its always showing me this text... Please inform me of what to do because it's the first time this has happened... I really need help as in ASAP!

  We hope to get a quick answer.

  Thank you.

  Ashley

  Hello Bianchi

  Welcome to the community

  I know how it feels to have this error.

  First of all, please update the BlackBerry smartphone to the latest version of BlackBerry Device Software available before contacting the service provider wireless for repair or replacement options. For instructions on how to update the BlackBerry Device Software, visit the website of BlackBerry Device Software Updates or see KB03621.

  If the problem persists after reloading or upgrade, contact the vendor of wireless services for repair options or replacement should the smartphone BlackBerry still fall under the warranty coverage.

  See KB30332 for an example of JVM 517 error which is solved by a software update.

  Guilbert

  Ron

• My Blackberry Curve 9380 blackBerry smartphones got error 102! Help me!

  Well, yesterday my blackberry restart itself and when he half reloaded, the screen become white with the text "" error Reload Software 102 for more information, please visit: www.blackberry.com/102".

  BUT when I went to this link, it cannot be found.

  So, how can I reuse this SMARTPHONE? I bought it 2 weeks ago, and it's urgent!

  Anyone, please help me! :"(

  Hello rianniecindy

  Welcome to the Forums of the BlackBerry Support

  Sorry to hear that your device encounters this error in two weeks. To recover your device, please refer to this knowledge base:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  Please note the above method will delete all the data in your device, I hope that you have a backup device.

  Additional information:

  KB10068 : "JVM 102" error on the BlackBerry Smartphone   

• Messages from blackBerry Smartphones not always display in the Inbox on the Torch 9800

  Hey there. I apologize if this has already been answered, but I search through the forums and have not yet found an answer.

  I have a Torch 9800. Since I got it, I noticed that, sometimes, the messages will appear in my Inbox. My phone will ring when I received it, and I'll have the 'new messages' icon on the home screen, but clicking on the messages icon that leads me to an empty Inbox.

  I noticed this behavior affecting the e-mail (my gmail account is the only one that I have will the blackberry), messages text and two customers different third-party chat.

  I have no message filtered to different folders, or something like that.

  By clicking on "View file" check my Inbox is selected.

  But that's where it gets weird: if I compose a new message and send it, when I go back to the Inbox, all messages are displayed.

  It's almost as if the Inbox is having a problem displaying the list of messages, but as soon as I push a new element to display (message sent recently), shocked it back to life.

  Any ideas?

  Thank you!

  246 has been shipped orig OS

  use a PC to day so you'll have a good backup.

  Manual device OS upgrade instructions:

  1. start by searching for your operator and the system operating file that you want to use.

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

  3. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."

  5. This step is not necessary unless there is a problem on the next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then proceed to step 6

  6 remove the internet connection for PC and reboot the PC.

  7. plug the BlackBerry and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file was in.

  8. If you did step 5, restoration of the back upward. Follow this KB if necessary http://www.blackberry.com/btsc/KB10339

  Take advantage of the new operating system.

• BlackBerry Smartphones not get facebook notifications

  Not getting not facebook notifications

  Hey steffanie1994,

  Perform the following steps, and then test to see if the notifications to work.

  • Log out of Facebook for smartphones BlackBerry from the BlackBerry smartphone.
  • Connect to the Facebook account from a computer.
  • Choose the account, privacy settings, Applications & websites.
  • Choose the Applications you are using, change the settings.
  • Choose the settings in Facebook for BlackBerry, smartphones.
  • Click remove the application.
  • Connect to Facebook for BlackBerry smartphones from the BlackBerry smartphone.

• BlackBerry Smartphones not cached credentials

  Hello world

  My BB had well eaten by my dog and I just got my new camera to the service. I got a brand new, with all my datas saved the former. It's great, everything works, but when I try to download anything in the app world, it says without credentials cached, error id: 40721. I have tried everything that I found online in the forums (because many people have the same problem), but nothing has worked. My camera thinks I have no network connection, while I'm abee to use the browser. I could not download apps via my PC. Because they say that I am not connected to the network, he does allow me to do something. Any ideas?

  Thanx

  Hi csippesz,

  So that means you lack the services from your provider that I have already said, you call your Service provider to send the book to your BlackBerry smartphone as you had passed to a new device and your device is not he them.

  So give them a call.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones not the host routing table entries

  My blackberry storm2 shows no entries in the host routing table. I'm on a service plan that supports BIS everything was fine. My phone rebooted for no reason, and that's when the problem started

  Help, please

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If any stage does not properly complete, proceed to the subsequent steps will be useless... and you will need to contact your mobile provider for formal support. It's their network that your BB is unable to communicate with, after all.

  Good luck!