HP 5440: Printer stuck

printer was working yesterday and my two cartridges are fairly new.  When trying to print nothing happens.   went to see my doctor of HP to see if it could be determined that a message said to ensure that the ink cartridges and printheads are correct.  my printer does not indicate a problem.  It is said to replace the cartridge or print head.   part of the printhead of the cartridge, and since they're not sure new cartridges (black/color) that you replace unless I have to go out and buy new cartridges and they are expensive.   I was wondering if I should replace the black one first, because it is cheaper.   ???????  can someone advise?

Thank you very much

The printer can operate in mode cartridge unique as described on page 14 of the manual here. Remove the color cartridge and send a print job with just the black cartridge installed.  If this displays OK then the color cartridge was the question.  If the error is still present, remove the black cartridge and install the color cartridge.  If the printer prints now work OK the problem was the black cartridge.  You can try clean the contacts of the cartridge as indicated in the user manual, page 61

If one of the trolleys is be at fault, you can check cartridge as shown in the document here(separate from the printer warranty) warranty.

Tags: HP Printers

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