HP 6500 a Plus. ePrint. Impossible to get code or email address of the printer

Hello

We just bought a HP 6500 has more and I can't seem to get the code and address of electronic mail of the ePrint printer

After several factory + network restorations I arrived at this level

I registered it online.

I have connected to our SSID and network successfully.

I consult eApps

I can check the updates of product it says that there is none.

BUT

When I press Email address of the printer in the Web Services settings he would always wonder a proxy... that we do not use.

The printer is set up wireless on a network located behind a firewall/gateway pc.

Is the problem because of the NAT goes to the gateway?

Any help is appreciated because that's the only reason why we bought the printer wireless over the wired standard

Just to note, this has been resolved.

I had to open ports on the firewall.

TCP 5222

Tags: HP Printers

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