HP 8500 has connectivity issues

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• HP OfficeJet 8500 has more 910 g give up connection every now and then

  I explored the forums for 8500 more connectivity issues and did the following, but the problem persists:

  I am using the Wi - Fi connection (force 4), web update services and software packages, can use eprint, but printer loses connection (even with eprint servers). I have it set to fax so phone line is connected and noticed that when a call arrives (or goes), it restores the network connection. It seems that he loses the connection when it starts in mode 'sleep'. Is there a way to disable, and then do a test?

  I noticed that first print wirelessly from a laptop computer crashes and comes back with an error (sometimes work after a long time), but the second try and then work (it seems that the first test is trying to put the printer back to the mode 'sleep'!)

  I have the static IP assigned (in both the printer and the router) and static DNS primary.

  I have IP v4 ONLY on the printer.

  What can be done? Help, please. The printer is only a few days old!

  I finally realized that you can go to the 'Préférences' menu on the touch screen and disable the "power saving Mode" - this apperently solved the "problem of loss of connection" (with static IP/DNS and IP v4 only)- but the screen was continually WE (and quite brilliant - more than a lamp at night!). I also found that there is an option under "Tools" screen saver But the screensaver works just the video "promo" continuously without interruption and with the same brightness on the screen. Is it possible to say 'black' after 10 minutes?

  Perhaps HP should provide a screen saver that turns off the display after a period of inactivity.

  APPARENTLY, THE LOSS OF CONNECTION BUG IS DUE TO "ENTERGY SAVE MODE" WHERE THE WIRELESS LAN CANNOT DETECT TRAFFIC TO WAKE UP THE PRINTER. THIS SHOULD ALSO BE FIXED IN THE NEXT FIRMWARE.

  To SUMMARIZE: In order to avoid the 'loss of connection"(for wireless) perform the following steps:

  1 assign a static primary DNS and static IP address (through EWS doing via a browser is easier - see below on access EWS).

  2. optional but recommended: connect the printer wireless MAC address to the same static IP address in the configuration of the router (router consult manual or vendor on how to do this).

  3. via the integrated Web server accessed through a browser of computer - under 'Network' settings, select 'IP v4 ONLY' (EWS is accessed through a browser on the same wireless LAN by typing http://192.168.1.xxx - where xxx is the IP address assigned statically - you can find it via touching the wireless icon on the screen in the printer)

  4. go in the 'preferences' and disable the "power saving Mode" (in the touch screen of the printer interface)

  5. optional but highly recommended: turn on the "screen saver" in the "Tools" menu (in the touch screen of the printer interface)

  6 see if it the problem slves (mine is running fine since then)

  These steps are for HP Office Jet 8500 has more 910 g printer. I hope it helps someone here!

• HP Officejet Pro 8500 has: WIFI connection to printer after moving from a computer in another city

  I recently moved from Nevada to California with my printer.  I can't go to the printer.  The wireless light is lite. The printer has worked with this computer I Nevada. Promp in window says "printer is unable to connect to the server.

  "You can connect to the server through a proxy server" what is a proxy server address

  Hi @Raggetty ,

  I understand that you are having problems with the printer via the wireless network. I will definitely do my best to help you.

  Since you have moved, you must install the printer on the network.

  If you haven't already done so, restore the default settings of the network printer. Go to configuration, network, restore default network.

  Then set up the printer on the network again.

  Follow this document:

  Configure the printer to a wired network or wireless for the HP Officejet Pro 8500 has e-all-in-One Printer Series.

  If you need help to set up the printer on the network, let me know.

  Good day!
  Thank you.

• How to connect an iPad to a Deskjet Pro 8500 has more

  I'm unable to connect my Apple iPad for the wireless Deskjet Pro 8500 has more. I'd appreciate advice and recommendations.

  Yes I am quoting an Officejet Pro 8500 has more e-All-in-One

• Impossible to get HP pro 8500 has to connect to the internet.

  How can I get HP pro 8500 has to connect to the internet.  When I go through when I go to the e hp Print cebter I see a yellow warning box indicating that my printer is not connected to the internet.

  Inernet connection has been established and shown on eprint center once the printer was turned off and then back on again.

• connectivity issues mobile iPhone 7

  I have a new iPhone 7 jet black, so far I'm in love. But yesterday, I noticed an annoying problem. The phone loses the network connection (cell to the & t) and he no reconnect, it will remain just it saying no service. I have to go in airplane mode and outside to force it to look for the network connection.

  everyone knows this? and everybody understand what it could be?

  I already missed messages and a phone call. This could worsen as boring to become a problem. If anyone has any idea what this could be please give me a heads up!

  OH! Another thing I noticed, when the iPhone is connected my signal strength went from-102 to my 6 sec to-86 on my 7! Then when I am connected I am connected!

  Hello jpgraphx,

  Thank you for using communities Support from Apple. I know have a cell connection issue on your new iPhone, it's not what you expect. The good news are the following steps will help to solve your problem with loss of cellular data and see no Service and get your new iPhone works properly again.

  If you cannot connect to a cellular network or cellular data

  See you soon!

• HP 8500 has more: phone service online

  I don't have my 8500 printer connected to a telephone line, do not use the fax and did not for many years.  Yesterday, I received the phone line in use message. The printer seems to work fine but not past not in mode 'sleep'.  I tried different suggestions of unpluging the power cord etc, but nothing seems to eliminate this message.   Any suggestions?

  Hi, once again

  The initializaiton was a success and the printer said alignment has been a success.  When I try to print, it will show that it is printing, but finally it displays "Printing error" in the print details screen.  No error message appears on the computer.  I have to go to the printer screen to see that there is a mistake and not print.

  The print and Scan Doc you disconnect the power and the router I did.  Then the network was not connected, so it goes through the steps of setting up who succeeded.  Then it wants me to register my machine.  But there is no other error message.  I have print and scan Doc once again, and then he said that I had to update the software I did and then we found two questions which he said fixed it and it should print but it does not print.  Then I tried your semi Full Reset and it is printing!

  He always 'phone use message' line... but I am so happy that she prints I guess that's what I get with a printer 4 1/2 year.  It may just be temporary but OK for now.

  Thanks a lot for not giving up and try several solution.

  Peggy14

• Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? Windows 7.

  Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? I am running Windows 7.

  Hello

  The 8500 (A910) driver is not support printing posters.

  To work around the problem, you can use another pilot who provide the required functionality:

  1. Enter the control panel > devices and printers, click Add Printer .
  2. Click on Add a local printer.
  3. In use the existing Port, select the port for your printer:
     DOT4 if your printer is connected by USB
     If standard TCP/IP network connection used.
     And then click Next.
  4. Click Windows Update in the list of printers, allow several minutes for what the list will apear again.
  5. Select HP in the column of manufacturing
  6. Select the printers HP Deskjet 6980 series column.
  7. All the steps in the wizard.

  Now, you will be able to use the print feature post using the driver 6980, by setting the option Pages per sheet and poster in the finishing tab.

• OfficeJet Pro 8500 has more: Scanner has stopped working

  Scanner no longer works. Printer turned on and outside, missed scan printer Dr, which did not work, pulled the power cord, checked the wireless network, turn off router then return. Never had this much trouble getting scanner to work. Ideas.

  @Joe5

  If you did not, please remove the existing printer software > restart > install a new copy of the software full functionality.

  Assuming the printer is functional, connected, and that print of Diagnostics shows no errors, then consider / try one of the following Scan Options.

  Printer

  HP Officejet Pro 8500 has more e-All-in-One Printer - A910g

  Full software features:

  File name: OJ8500_A910_1315 - 1.exe

• HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

  I have not had any problems using the printer or scanner on the HP Officejet Pro 8500 has more when I had my old laptop to Windows 7. There was some HP software installed from a CD that allowed me to open the HP application and adjust the settings for scans, save multiple scans in a single PDF etc...

  Since switching to a new Mac OSX desktop computer, I can't install it whatever that either the old CD from my Mac has no CD/DVD drive. The only application of HP on my Mac is now HP ePrint, and which does not seem to offer something to scan with.

  The other option that have left me is to connect the Mac to the printer by USB, then choose:

  Scan > computer > iMac > save in Jpeg.

  But I get the following error message:

  "Connection error".

  The connection to the computer is down or HP scanning application cannot detect the OCR software. Check the computer for more details".

  What do I need to install, or the difficulty to get the scanner to work on my Mac please?

  Hi Karlos444,

  Unplug the printer and reset the printing system:

• Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

  Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

  I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

  Here is a link that can help you with this problem.

  http://support.HP.com/us-en/document/c02207121

  Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

• OfficeJet Pro 8500 has more: impression of 8500 has only black and yellow

  Pretty simple problem.  The cyan and magenta colors do not print.  The cartridges are all fairly new, PLR and lines of supply to the printhead not are not tangled, etc..   I wonder if I need to replace the print head.  The machine is almost 4 years old.

  Thank you

  TP

  Hello @thomasapayne,

  I understand that when you are printing on your HP Officejet Pro 8500 has more e-All-in-One Printer Color Cyan and Magenta will not print. I would like to help you today with this problem of print quality. Thanks for the troubleshooting steps that you received before reaching out for support, including. Currently, there are a few quality printing additional troubleshooting steps that can be done to resolve this Cyan and Magenta print quality problem. However, if these measures fail to solve this problem of quality then a replacement Cyan and Magenta Printhead will likely be needed. That being said, can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps under four Solution. This includes step 1, step 3, step 4 and step 5 under four Solution. You may need to run the three print head cleans to unclog the printhead system. Attention do not exceed three clean because the ink is used during the process of cleaning print head. After troubleshooting is completed, please print another diagnostic quality report in order to confirm if the quality issue has been resolved.

  If the problem persists, a replacement Magenta and Cyan Printhead would be necessary.

  The print head should be is original printhead Cyan and Magenta HP 940. The part number is C4901A.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet pro 8500 a: 8500 has will not stop printing

  immediately after setting up and installation of my 8500 it began printing a page with only the fraction 1/4 and a smiling face in the very top left of the page and that's all it prints, one after the other, again and again, and do not stop. If I have to cancel the printing of the touch screen, it stops the current print but restarts printing again shortly after.

  I sent a test page (page has shown in print queue), but I won't stop printing the page of fraction and smiley face.  the work queued print ever.

  There is no error before, after or during the printing of this page.

  Welcome to the HP community @gemini570,

  I understand your Officejet 8500 has constantly prints a page with a smiling face in the upper left corner, and I wanted to respond to try to help.

  Please, start by connecting your PC to the print and scan doctor and choose "print trouble." This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

  You can also check to see if you have Web Services enabled on the front of the printer and try to turn it off to see if the pages stop printing on.

  If the above don't help, try to uninstall the printer software , restart the computer and run the HP printer install Windows Wizard to install the printer.

  Another idea that comes to mind, would be to try stop and start the print spooler:

  1. click on start
  2. type 'Services' in the search field.
  3. open SERVICES
  4. at the bottom, click "extended view.
  5. search for the print spooler
  6. right click and choose Properties
  7. Select Automatic from the drop-down list, close the window
  8. right-click Print Spooler and select 'Stop', wait until it stops and then again right click and 'Start '.
  9. close out Services and try your print.

  Testify of my answer by hitting the thumbs up below and press the button "accept as Solution" if I have you helped a resolution!

  I hope this helps you!

  Let me know the results!

• The network file scanned Documents (PDF or JPG) = 0 (OfficeJet Pro 8500 has 910 bytes

  I have OfficeJet Pro 8500 910 has connected to the wired network with domain

  I created a shared network folder with read access to my computer (operating system windows 8 Pro X 64) through IP address of printer

  http://10.181.XX.xxx

  The shared folder has appeared on the screen officeJet and test with success, when I wear analysis on the officejet, the digitized file appeared on the network folder but with of size 0 bytes and does not open even it is pdf or jpg

  I have same door on the other computer is windows 7 PRo X 64 spouse for the same field and scanned documents open succefuly.

  Help, please

  My problem was solved by updating the HP 8500 has the latest firmware

  Thanks for trying to help me

• Player card HP Officejet Pro 8500 has

  Hello

  I need card reader and I didn't know if my printer could be sufficient.  I have the HP Officejet Pro 8500 has e-all-in-one printer and connected it wireless (I'm also using a mac, but I CAN access Windows Xp via bootcamp).  I tried to insert a SanDisk 8 Gb Micro SDHC with a SanDisk card into the slot of the printer.  The printer can read the card very well and view/print photos of the touch screen.  However, I was curious if I would be able to transfer the files to the Micro SD card on my computer and vice versa, using the printer.  If so, can is this possible, you explain how.

  Thank you

  Dan

  Hello

  Yes, you must map the drive of your printer to your network card, and it should come as a drive on your computer. You can copy files from here (Note: some cards don't like may not move photos from computer to them).

  The following statement should work for your printer:

  http://www.Instructables.com/ID/use-your-printer-as-a-card-reader/

  or this:

  http://support.HP.com/us-en/document/c00149194

  Kind regards.