The network file scanned Documents (PDF or JPG) = 0 (OfficeJet Pro 8500 has 910 bytes

I have OfficeJet Pro 8500 910 has connected to the wired network with domain

I created a shared network folder with read access to my computer (operating system windows 8 Pro X 64) through IP address of printer

http://10.181.XX.xxx

The shared folder has appeared on the screen officeJet and test with success, when I wear analysis on the officejet, the digitized file appeared on the network folder but with of size 0 bytes and does not open even it is pdf or jpg

I have same door on the other computer is windows 7 PRo X 64 spouse for the same field and scanned documents open succefuly.

Help, please

My problem was solved by updating the HP 8500 has the latest firmware

Thanks for trying to help me

Tags: HP Printers

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