HP 8610: printer erroer

Printer is stuck on error B8931C7C I restarted the printer, removed source power unplugged from the wall and the unit. also changed power. having checked that there is no paper jam in tray & back door. I also checked the ink cartridges. What is the next step?

Hi @yagsa,

Welcome to the HP forums! It's a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I understand that you need help with the printer not printing. be happy to help you with this.

A remarkable work to properly diagnose the problem before posting your question in the forums of HP. It's always a great pleasure to work with tech-savvy and technically customers sounds like you. Kudos to you for this. We greatly appreciate your relationship with HP. You're an HP customer, and we greatly appreciate you for doing business with HP. Consider a privilege to share this platform with you.

First of all, it looks like a hardware problem with the printer. We will try to perform some steps here and see if it solves. I'll be really happy for you if it gets either resolved. Please visit these links for help.

Link 1: http://support.hp.com/us-en/document/c02073861?jumpid=ex_r4155/hho/ipg/ccdoc/trailhead_doc

Link 2: http://support.hp.com/us-en/product/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367603/model/5367606/document/c00489814/

I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Believe me, I've done everything I can to help keep your best interest in mind.

Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

Now carefully and have a wonderful week ahead.

Tags: HP Printers

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