HP C4385 all-in-one crashes when you try to scan

I have a HP C4385 all in one and when I attemot to scan, unit itself is all in one software, a window that says "hp scanning" appears and then the software freezes.  It does not scan, I get no error message.  I need to reboot to clear the message, but still can not sweep.

I use Windows XP and connected to the all-in-one wireless device.  I had this problem a few months back and was able to get online HP chat people to help me, but this time I tried twice and they can help. I thnk I downloaded somethingthe last time it was fixed.  Any help would be appreciated.

Thank you.

I think that there are some conflicts with the drivers.  I was able to get everything working again to completely uninstall the software and then re-install.  It cleared up any questions - until of course, something comes into conflict with her and he messes up.  But it works fine now.

Tags: HP Printers

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