HP C6180 replacement cartridge message - do not print

Help - I have replaced the yellow cartridge three times and each time get a real message installed cartridge HP and after that, I get her replace yellow cartridge to continue printing - cannot print the message - unit will not print and has stopped printing in black only.  Suggestions please.   Thank you!

There are a couple more things to try before replacing the printer. They are two resets that are the last resort to resolve hardware issues like this. First of all, try to do a hard reset. If this does not work, try to do a partial reset. If doesn't work, then you will need to look at replacing the printer. HP has an Exchange program that will save you money on the printer, and I'll make sure to give you a link to this site.

To do a hard reset:
1. make sure that the printer is turned on.
2. pull on the power cord from the printer.
3. pull out the power cord from the wall.
4. wait for 30 seconds.
5. plug in the printer and turn it on.

To make a partial reset:
1. make sure that the printer is turned on.
2. pull on the power cord from the printer.
3. pull out the power cord from the wall.
4. wait for 30 seconds.
5. plug the power cord into the wall, but do not connect the printer.
6. press 3 and # buttons.
7. while now buttons, plug in the printer.
8. when the lights come on, release the buttons.

HP trade-in program

Tags: HP Printers

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