HP deskjet 2050 J510 series: Deskjet 2050 scan icons not opening

I use windows 7 and until recently could open the printer and the HP support Assistant using the icons on the desktop. Now when I clicked on the icon of the printer that is used to open in Notepad, but now it wont open at all and support assistant says it has stopped working and the error message indicates that windows will close and that it is seeking a solution siutable.

Please someone offer some kind of advice on how to recover the two icons back to the normal conditions of use.

Hi 715647 ,

Thanks for responding!

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Please let me know how it goes!

Tags: HP Printers

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