HP Deskjet 2540: The printer is offline

Hello world!

I have a printer HP Deskjet 2540, which works fine until I bought a new modem WLAN. The old modem Netgear 4 G LTE WLAN S and a new Huawei 4 G WLAN E5377. My computer and tablet work well with this new device, but the printer is not. I tried to put the modem, printer and computer off and restart them, but it did not help me. I removed the Windows Firewall, it did not help. I tried all sorts of troubleshooting and to take off a printer from the list of printers and install it again. I downloaded HP scan and print doctor without any help. I printed the list of WLANs testresults. He told me that the SSID is always the old name of modem. What I need to change this name to be again? How to do?

Please, help me to solve this problem.

Thanks for your help.

Kind regards

Anja

Hello fellifel,

You will need the new modems to the printer, such as the SSID and the new password information. You can either follow the procedure described in this document, to:

http://support.HP.com/us-en/document/c03820126

Or you can also change your SSID and password to what it was with the old modem, and printer should just reconnect. If you do it this way, you will need to change your computer and the Tablet back as well.

Tags: HP Printers

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