HP Deskjet 990Cxi series professional and Windows 7

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• HP deskjet 5520 series software and Windows 8.1

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  I have a HP Deskjet Ink Advantage 5525 and a laptop with Win8.1 64 bit. I just downloaded and installed the package DJ5520_1315 - 1.exe.

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  Karim A. Harb

  Monterrey, MX

  Karim A. Harb
  Monterrey, MX

  Hi Karim,.

  Try to install the patch below and check if that helps, but you describe slightly different behaviors that should help you resolve such a:

  http://support.HP.com/us-en/document/c03640384

  Please let me know of any changes,

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  Please select your language from the drop-down menu above to post your question in the language of your choice. The forum in which you've posted is for English only. If you can't find your language above, support for additional international sites options are by following the link below:

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  I have included a summary of a file windowsupdate.log among machines of affect.

  ------------

  2010-07-07 10:04:18:862 900 b60 Misc = logging initialized (build: 7.3.7600.16385, tz: + 0930) =.
  2010-07-07 10:04:18:880 900 b60 Misc = process: C:\Windows\system32\svchost.exe
  2010-07-07 10:04:18:880 900 b60 Misc = Module: c:\windows\system32\wuaueng.dll
  2010-07-07 10:04:18:862 900 b60 Service *.
  2010-07-07 10:04:18:880 900 b60 Service * START * Service: Service startup
  2010-07-07 10:04:18:880 900 b60 Service *.
  2010-07-07 10:04:18:956 900 b60 Agent * WU client version 7.3.7600.16385
  2010-07-07 10:04:18:956 900 b60 Agent * Base Directory: C:\Windows\SoftwareDistribution
  2010-07-07 10:04:18:957 900 b60 Agent * access type: no proxy
  2010-07-07 10:04:18:957 900 b60 Agent * network state: connected
  2010-07-07 10:05:04:111 900 CWERReporter::Init b60 successful report
  2010-07-07 10:05:04:112 900 b60 Agent * Agent: initialization of Windows Update Agent *.
  2010-07-07 10:05:04:112 900 b60 Agent * Agent: initialization of the global parameters cache *.
  2010-07-07 10:05:04:112 900 b60 Agent * WSUS server:http://spcfsv001.contoso.internal
  2010-07-07 10:05:04:112 900 b60 Agent * state WSUS server:http://spcfsv001.contoso.internal
  2010-07-07 10:05:04:112 900 b60 Agent * target group: (Unassigned Computers)
  2010-07-07 10:05:04:112 900 b60 Agent * Windows Update access disabled: No.
  2010-07-07 10:05:04:122 900 b60 DnldMgr Download manager restoring 0 downloads
  2010-07-07 10:05:04:123 900 b60 to THE # to THE: initialization of automatic updates.
  2010-07-07 10:05:04:124 900 b60 to THE timeout parameter next detection at 2010-07-07 00:35:04
  2010-07-07 10:05:04:124 900 b60 to THE # WSUS server:http://spcfsv001.contoso.internal
  2010-07-07 10:05:04:124 900 b60 detection frequency to THE #: 22
  2010-07-07 10:05:04:124 900 b60 to # approval type: on demand (political)
  2010-07-07 10:05:04:124 900 b60 to THE # scheduled install date and time: every day at 17:00
  2010-07-07 10:05:04:124 900 b60 to THE # automatically install minor updates: Yes (user preference)
  2010-07-07 10:05:04:125 900 b60, the phase of installation to THE adjustment to THE planned at 2010-07-07 07:30
  2010-07-07 10:05:04:553 900 b60 report * report: initialization of static data to report *.
  2010-07-07 10:05:04:553 900 b60 report * OS Version = 6.1.7600.0.0.65792
  2010-07-07 10:05:04:553 900 b60 report * OS Product Type = 0 x 00000004
  2010-07-07 10:05:04:590 900 b60 report * computer brand = Gigabyte Technology Co., Ltd..
  2010-07-07 10:05:04:590 900 b60 report * computer model = G31M-ES2C
  2010-07-07 10:05:04:595 900 b60 report * Bios revision = CF
  2010-07-07 10:05:04:595 900 b60 report * name of Bios = BIOS Award Modular v6.00PG
  2010-07-07 10:05:04:595 900 b60 report * the Bios Release Date = 2009-07 - 02 T 00: 00:00
  2010-07-07 10:05:04:595 900 b60 report * locale ID = 3081
  2010-07-07 10:05:04:741 900 AU b60 successfully wrote event to THE health state: 0
  2010-07-07 10:05:04:741 900 b60 to THE initialization feature updates
  2010-07-07 10:05:04:741 900 b60 to THE Found set 0 cached updates featured
  2010-07-07 10:05:04:742 900 AU b60 successfully wrote event to THE health state: 0
  2010-07-07 10:05:04:742 900 AU b60 successfully wrote event to THE health state: 0
  2010-07-07 10:05:04:742 900 b60 to THE delayed finish to initialize
  2010-07-07 10:05:04:743 900 b60 to THE #.
  2010-07-07 10:05:04:743 900 b60 to THE # START # to THE: research updates
  2010-07-07 10:05:04:743 900 b60 to THE #.
  2010-07-07 10:05:04:798 900 AU b60<## submitted="" ##="" au:="" search="" for="" updates="" [callid="">
  2010-07-07 10:05:04:798 900 d94 Agent *.
  2010-07-07 10:05:04:798 900 d94 Agent * START * Agent: finding updates [CallerId = AutomaticUpdates]
  2010-07-07 10:05:04:798 900 d94 Agent *.
  2010-07-07 10:05:04:798 900 d94 Agent * Online = No; Ignore download priority = No
  2010-07-07 10:05:04:798 900 d94 Agent * criteria = "IsInstalled = 0 and DeploymentAction = 'Installation' or IsPresent = 1 and DeploymentAction = 'Uninstall' or IsInstalled = 1 and 'Installation' and = 1 RebootRequired = DeploymentAction or IsInstalled = 0 and DeploymentAction = 'Uninstall' and RebootRequired = 1".
  2010-07-07 10:05:04:798 900 d94 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
  2010-07-07 10:05:04:798 900 d94 Agent * Search Scope = {Machine}
  2010-07-07 10:05:04:890 900 d94 Agent * found 0 updates day and 0 categories in the search. rules of RCT evaluated 0 out of 0 deployed entities
  2010-07-07 10:05:04:892 900 d94 Agent *.
  2010-07-07 10:05:04:892 900 d94 Agent * END * Agent: finding updates [CallerId = AutomaticUpdates]
  2010-07-07 10:05:04:892 900 d94 Agent *.
  2010-07-07 10:05:04:892 900 AU d98 > # RETURN # to THE: research updates [CallId = {A8468B2E-C141-44E3-9D88-17395E6367F8}]
  2010-07-07 10:05:04:892 900 d98 at # 0 updates detected
  2010-07-07 10:05:04:892 900 d98 with THE #.
  2010-07-07 10:05:04:892 900 d98 to # END # in THE: research updates [CallId = {A8468B2E-C141-44E3-9D88-17395E6367F8}]
  2010-07-07 10:05:04:892 900 d98 with THE #.
  2010-07-07 10:05:04:892 900 d98-notifications to THE present is disabled.
  2010-07-07 10:05:04:892 900 d98 phase of installation to THE adjustment to THE planned at 2010-07-07 07:30
  2010-07-07 10:05:04:892 900 AU d98 successfully wrote event to THE health state: 0
  2010-07-07 10:05:04:893 900 AU d98 successfully wrote event to THE health state: 0
  2010-07-07 10:05:04:893 900 b60 to THE #.
  2010-07-07 10:05:04:893 900 b60 to THE # START # to THE: research updates
  2010-07-07 10:05:04:893 900 b60 to THE #.
  2010-07-07 10:05:04:894 900 AU b60<## submitted="" ##="" au:="" search="" for="" updates="" [callid="">
  2010-07-07 10:05:04:894 900 d94 Agent *.
  2010-07-07 10:05:04:894 900 d94 Agent * START * Agent: finding updates [CallerId = AutomaticUpdates]
  2010-07-07 10:05:04:894 900 d94 Agent *.
  2010-07-07 10:05:04:894 900 d94 Agent * Online = Yes; Ignore download priority = No
  2010-07-07 10:05:04:894 900 d94 Agent * criteria = "IsInstalled = 0 and DeploymentAction = 'Installation' or IsPresent = 1 and DeploymentAction = 'Uninstall' or IsInstalled = 1 and 'Installation' and = 1 RebootRequired = DeploymentAction or IsInstalled = 0 and DeploymentAction = 'Uninstall' and RebootRequired = 1".
  2010-07-07 10:05:04:894 900 d94 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
  2010-07-07 10:05:04:894 900 d94 Agent * Search Scope = {Machine}
  2010-07-07 10:05:04:894 900 d94 Setup looking for agent SelfUpdate
  2010-07-07 10:05:04:895 900 d94 configuration version Client: Core: 7.3.7600.16385 to the: 7.3.7600.16385
  2010-07-07 10:05:04:904 900 d94 Misc validation signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
  2010-07-07 10:05:04:940 900 d94 Misc Microsoft signed: Yes
  2010-07-07 10:05:07:198 900 d94 Misc validation signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
  2010-07-07 10:05:07:202 900 d94 Misc Microsoft signed: Yes
  2010-07-07 10:05:07:240 900 d94 Misc validation signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
  2010-07-07 10:05:07:260 900 d94 Misc Microsoft signed: Yes
  2010-07-07 10:05:07:269 900 d94 Misc validation signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
  2010-07-07 10:05:07:273 900 d94 Misc Microsoft signed: Yes
  2010-07-07 10:05:07:372 900 d94 Setup determine whether a new configuration manager should be downloaded
  2010-07-07 10:05:07:372 900 d94 Setup Manager SelfUpdate is not found.  It will be downloaded
  2010-07-07 10:05:07:372 900 d94 Setup assessment applicability of the installation package ' ActiveX-SelfUpdate-WUClient ~ 31bf3856ad364e35 ~ x 86 ~ ~ 7.4.7600.226;
  2010-07-07 10:05:37:646 900 d94 installation caveat: Cbs StartSession, error = 0 x 80080005
  2010-07-07 10:05:37:646 900 d94 Setup FATAL: assessment of the applicability for installation package "ActiveX-SelfUpdate-WUClient ~ 31bf3856ad364e35 ~ x 86 ~ ~ 7.4.7600.226 ' has failed, error = 0 x 80080005
  2010-07-07 10:05:37:646 900 d94 Setup FATAL: SelfUpdate check failed, err = 0 x 80080005
  2010-07-07 10:05:37:647 900 d94 Agent * WARNING: jump scan, self-update check returned 0 x 80080005
  2010-07-07 10:05:37:647 900 d94 Agent * WARNING: exit code = 0 x 80080005
  2010-07-07 10:05:37:647 900 d94 Agent *.
  2010-07-07 10:05:37:647 900 d94 Agent * END * Agent: finding updates [CallerId = AutomaticUpdates]
  2010-07-07 10:05:37:647 900 d94 Agent *.
  2010-07-07 10:05:37:647 900 d94 Agent WARNING: customer WU didn't search for the update with error 0 x 80080005
  2010-07-07 10:05:37:647 900 AU d98 > # RETURN # to THE: research updates [CallId = {0A71D3FE-B9BC-4B73-B7A2-AC3787D8D9E4}]
  2010-07-07 10:05:37:647 900 d94 report REPORT EVENT: 10:05:04:742 2010-07-07 + 0930 1 202 102 {1E3A0E26-9FB7-42F0-8DA5-99C3D5CCC453} {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates content success installation reboot completed.
  2010-07-07 10:05:37:647 900 d98 to # WARNING: reminder of search failed, result = 0 x 80080005
  2010-07-07 10:05:37:647 900 d98 to # WARNING: could not find updates with error code 80080005
  2010-07-07 10:05:37:647 900 d98 with THE #.
  2010-07-07 10:05:37:647 900 d98 to # END # in THE: research updates [CallId = {0A71D3FE-B9BC-4B73-B7A2-AC3787D8D9E4}]
  2010-07-07 10:05:37:647 900 d98 with THE #.
  2010-07-07 10:05:37:647 900 AU d98 successfully wrote event to THE health state: 0
  2010-07-07 10:05:37:647 900 d98 with THE timeout parameter next detection at 2010-07-07 05:35:37
  2010-07-07 10:05:37:647 900 d98 phase of installation to THE adjustment to THE planned at 2010-07-07 07:30
  2010-07-07 10:05:37:648 900 AU d98 successfully wrote event to THE health state: 0
  2010-07-07 10:05:37:648 900 AU d98 successfully wrote event to THE health state: 0
  2010-07-07 10:05:37:670 900 d94 report CWERReporter finish event management. (00000000)
  2010-07-07 10:05:42:629 900 d94 report REPORT EVENT: 10:05:37:646 2010-07-07 + 0930 1 148 101 {A4993B4F-7329-405D-8435-093B74B867B1} {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80080005 SelfUpdate software failure synchronization Client Windows Update not found with error 0 x 80080005.
  2010-07-07 10:05:42:672 900 d94 report CWERReporter::HandleEvents - WER report upload completed with status 0 x 8
  2010-07-07 10:05:42:672 900 d94 WER sent report: 7.3.7600.16385 61CA813A-7585-442E-A66B-B0D15CE6BDC0 0 x 80080005 Scan managed 101
  2010-07-07 10:05:42:672 900 d94 report CWERReporter finish event management. (00000000)

  ------

  any suggestions or advice would be so greatly appreciated...

  Thank you all

  Right Church wrong Pew.

  Specific WSUS Forum: http://social.technet.microsoft.com/Forums/en-US/winserverwsus/threads

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• HP deskjet 6980 series and windows xp

  Currently I have vista on my laptop, if I buy online, would windows xp will be compatible with hp deskjet 6980 series?

  Visit software & drivers for the latest HP Deskjet 6980 downloads include those for Windows Vista and Windows XP. Carey Frisch

• series PCI and ocy port driver easy serial port can not get driver Windows 7 Professional

  series PCI and ocy port driver easy serial port can not get driver Windows 7 Professional

  Hi Louis,.

  What is the brand and model of your computer?

  You can visit the computer manufacturer and try to install the latest version of the Chipset drivers.

  Also try to use Windows Update to update the drivers and check if it helps.

  Automatically get recommended drivers and updates for your hardware

  You can also get in contact with the support of computer manufacturer for assistance.

  Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

• Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

  There is a problem with the 64-bit, Vista, Windows 7 and Windows 8 or 8.1 drivers which causes the spooler crash with the following HP Deskjet printers:

  DeskJet 710

  DeskJet 712

  DeskJet 720

  DeskJet 722

  DeskJet 810

  DeskJet 812

  Deskjet 820

  DeskJet 822

  DeskJet 1000

  The attachment contains a fix for this problem for Vista and Windows 7.

  [The patch does not work for Windows 8, 8.1, or 10 x 64 systems.  There are efforts to this address, if a solution is developed it will be shown here.  [{Edit - I did not progress by getting the patch to run in Windows 8 x 64.}]

  First of all make sure that the driver for the installed printer.  If the driver has not been installed go to start devices and printers, add printer, the local printer, choose the appropriate port (for the converters, USB-parallel, the port likely USB001: or maybe USB002 :), then click Windows Update then choose HP for the manufacturer and select the appropriate printer.)

  Apply the patch as follows: log in to the computer with an administrator account.  Download the patch by clicking on this link or on the trombone at the end of this post.  Save the hotfix on your computer, then unzip it.  Then, copy the three DLL files in the following directory: %windir%\system32\spool\drivers\x64\3

  Note that %windir%\System32 is a system variable that points to the location of the Windows directory. For most systems it will be C:\Windows.  You can click Start, computer, and type %windir%\system32\spool\drivers\x64\3 in the address bar and it is in the right place.

  This can be done from a DOS command prompt if BACK is opened with the "run as Administrator" command or to explore with a copy and paste.  Depending on your UAC settings, you may need to provide confirmation.  Also allow existing files to be replaced if you are prompted.

  This patch is not necessary and should not be applied to a 32-bit version of Vista or Windows 7.

  Thanks to extraordinary Microsoft engineer Alan Morris forguidelines for patch.

  Update - here is that of the more detailed installation instructions:

  Download the patch on the DJ_Patch.zip at the bottom of the page and save it on your computer.  Now click on the file and open it, and then extract the fix in a directory that is easy to find. (I use c:\temp. If this directory does not exist you can create it as follows: open the administrative BACK prompts by clicking Start, all programs, accessories, and then right-click on CMD. EXE and select run as administrator. Click in the DOS window, and then type the following command:

  MD c:\temp

  CD \temp

  Now extract the patch files in the c:\temp directory (all, extract c:\temp chose as a destination).

  [Update - Windows security settings can prevent these files from being used, please open computer, type c:\temp in the address bar and then right click on each of the dll files and select Properties.]  If there is a message indicating the properties file has been downloaded from the internet and can be blocked and then unlock the file before continuing.]

  Then, click back to the administrative DOS prompt and type the following: (the green stuff are comments, do not type them...)

  *. DLL DIR (just to check that the files are there, it should list hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll and perhaps others).

  Net stop spooler (ensures that the files are not in use.)

  Copy hpvdb720.dll C:\windows\system32\spool\drivers\x64\3 (this is for the Deskjet 710/712/720/722)

  Copy hpvdb820.dll c:\windows\system32\spool\drivers\x64\3 (this covers the Deskjet 820 and 822)

  Hpwm5db1.dll c:\windows\system32\spool\drivers\x64\3(this covers the Deskjet 1000 copy)

  NET Start Spooler

  Output

  [Edit - note that these DLL files will already be in the directory.  You will get a warning asking if it's OK to replace the files, say "Yes".]

  At this point, the patch is installed and ready to print.

  Note that here printers do not support USB connections, they have only the parallel ports. [Edit - if your printer has a parallel port to use, it will be probably much less problematic than the use of a converter USB / parallel].   If you use a make you converter USB / parallel it is supported in your operating system.  The following messages are reported by cables USB-parallel that are supposed to work in Windows 7.   A driver is required for the converter USB / parallel besides the driver of the printer.  For converters supported, it is usually provided automatically in Windows 7.  Note: the appropriate to select for USB-parallel converter port is often USB001:.  I've heard of cases where the port was USB002: or LPT3: as well.  If the port you are using is unable (after applying the fix) try to change the port by going to start, devices and printers, right-click on your printer and select printer properties, then click the Ports tab.

  Mick4 wrote: the problem is that I only could unzip the 3 dll files but don't know how to replace the bad dll files. Mick 4

  If you use Windows 7 do the following: log in as a user with the administrater properties.  [The following assumes that you are using IE as your browser] Click on the here link and select "Save".   Once the download is complete, select "Open folder", then right-click on the DJ_patch.zip file and select extract all.   If extract all is not an option, then click on "Open with" and select Windows Explorer.

  

  Leave the default directory and check the box "Show extracted files when you are finished", excerpt.   Click Start, computer, and type % windir%\system32\spool\drivers\x64\3.  Arrange the windows so that you can access the two parts of the window.  Go in the first pane and select the three files dll, hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll.  Now drag and drop them to the % windir%\system32\spool\drivers\x64\3 window, select copy and answer to 'replace' in the dialog box.

  Note: %windir%\System32 is a system variable that points to the Windows directory.  For most systems it will be C:\Windows, but it can vary depending on the configuration of NDO of hardware configuration of the computer.  If you type %windir%\SysWoW64\cmd.exe in the address bar in Explorer or in start, search programs and files, it will find the right directory.