HP Deskjet D1320

I have a problem that aid is not able to resolve. I got a new printer (an hp Deskjet D1320) at Christmas time last year (2007). At the point where I had a Dell Dimensions 866r with Windows XP Home Edition on it. This computer went south this last June. So I bought a new Compaq Presario with Windows Vista on it. I plugged my printer and everything worked. Including the solution, with the Toolbox inside Center. Last Monday my printer suddenly stop working. I had to uninstall, and then reinstall it. Then I had to go online to get the drivers for it, just to get the operational printer. Now I don't have the Solution Center. The icon is on my desltop and when I click on it I get this error message:

"Parsing error in HP Imaging\bin\hpqscloc\1033.xml C:\Program". When I click on the button 'ok' for this error message, the main screen to the Solution Center appears.

When I click on the button that normally leads me to the Toolbox (which is empty, as in no icon or text), buttons menu void come (which incidentally are also empty). How can I fix it?  The installation CD supplied with the printer, when inserted, says that the CD is not compatible with Vista. in other words, he's too old.

Any help would be a God send!

Wheelie53

Hi SmartFriend;

Here are the instructions given to me by the e-mail Support. I have followed to the letter and still not go. The only thing I did is to get updated printer drivers.

Steps I have taken to fix this Deskjet printer:

Hello Jan,

I understand that you are not able to find the tool box option or the solution Center HP to know the level of ink in the cartridges.

Jan, first of all we assure you that we would do what is necessary so that this problem will be solved. In the meantime, thank you for giving us the opportunity to serve a customer feels like you.

In order to solve the problem, please follow the steps below:

Step 1. Uninstall of level 2

1. Insert the HP Deskjet software CD-ROM.

2. Select uninstall and click Next.

3. disconnect the cable, and then restart the computer.

4. Insert the CD of the HP Deskjet software.

5 cancel that screen is displayed (if any).

6. go in my computer, click the CD drive and click Explore.

7. navigate to the folder 'Util' and 'CCC '.

8. double-click on Uninstall1.bat (step 1)

9 restart the computer.

10 go to my computer, click the CD drive and click Explore.

11. go to the folder "Util" and "CCC".

12. double-click on Uninstall2.bat (step 2)

13. restart the computer.

Step 2. Remove HP Imaging Device function

1. click on start - Control Panel

2. go into Add/Remove programs

3. click on HP Imaging Device function

4. click on remove/uninstall

5. click OK on the confirmation screen

6 restart the computer

Step 3. Download and install the printer driver.

To download the printer driver, please visit the website link below:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=DJ-47558-1 & LC = on & DLC = in & CC = US & lang = to & os = 2093 & Product = 1839853

NOTE: By clicking on the link may indicate an error indicating that is not valid.  In this case, copy the part of the address on the remaining line and paste it at the end of the address display in your browser until the full address is displayed in the address box.

Once the web page opens, follow the steps below to install the dowbload printer driver.

1. click on the button download only.

2. when a new pop-up window appears, click the button save only.

3. save the file to your desktop.

Note: Make sure that the printer is not connected to the computer before you run the file.

4. at the end of saving the file, the immediate window is displayed.  Click Cancel.

5. go to your desktop where the file is downloaded. Double-click the file to open it and then click on the setup.exe file to install the printer. If RUN the window opens, click on run

Note: The file is compressed and may take time to develop and run.

6. Please follow the on-screen instructions to install the printer software.

Jan, after installation of the printer, try to access the Services tab once more.  If you need assistance, do not hesitate to answer and we will be happy to help you further.

Sincerely,

Mark has

HP Total Care

This procedure doesn't have to do anything, another that the updrade riders.

And after following your instructions, I find that I can't even uninstall these drivers!

Here are the steps I took, after your instuctions and my conclusions.

  1. USB port disconnected.

  2. Open Panel.

  3. Find and open programs and features.

  4. Location and attempetd to remove the printer HP DESKJET, PHOTOSMART DRIVER SOFTWARE 8.0.A. No go.

  5. Looking for HP Solution Center. Isn't there.

And yet, it is on my desk, as described in my original post. Where should I go from here?

Sincerely

Wheelie53

Message edited by Wheelie53 on 12/19/2008 21:26

Tags: HP Printers

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